National Express
National Express
2.5
9:00 AM - 5:30 PM
Monday
9:00 AM - 5:30 PM
Tuesday
9:00 AM - 5:30 PM
Wednesday
9:00 AM - 5:30 PM
Thursday
9:00 AM - 5:30 PM
Friday
9:00 AM - 5:30 PM
Saturday
9:00 AM - 5:30 PM
Sunday
9:00 AM - 5:30 PM
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  • Kerry K
    Bristol, United Kingdom96 contributions
    3.0 of 5 bubbles
    Shocking
    Whilst the journey is longer by coach than train and also cheaper the experience was not good. The coach was on time, but the whole journey was ruined by the extreme heat on the coach. The air con was broken and it was unbearable and this was in February. Please make sure your coaches have the working facilities that you promote.
    Visited February 2023
    Written 16 July 2023
  • natalijaa26
    7 contributions
    3.0 of 5 bubbles
    International disgrace of a coach station despite good National express drivers
    Arrived in Terminal 3 and walked to Terminal 2 bus station Heathrow. International disgrace as Riga bus station is better than this. One cafe, one WHSMITH and dirty toilets. No information except WAIT IN LOUNGE. Lounge consists of metal chairs. Was 3 hours early and still nearly missed bus as the buses are not displayed until 5 minutes before . Terrible for Heathrow. To be fair, the drivers of National express are good and safe but this stress at disgrace of a bus station with no staff to help is so stressful. Has got worse too.
    Visited July 2023
    Travelled solo
    Written 17 July 2023
  • Paul
    5 contributions
    3.0 of 5 bubbles
    Unreliable
    Took a National Express bus from Hatfiled to Stansted, without knowing I need advance reservation. Tried calling the numbers found on a notice in the station, none of them dialed. Bus had over 40 minutes delay. I wasn't in a hurry, still had plenty of time, but I was starting to get worried I will need to take a taxi if the bus doesn't show up. In the end, I was lucky that there were some seats left in the bus and driver's portable POS still had some battery left. The bus was clean and confortabile. However I can see not being on time a huge issue - plan at least 1 hour extra if you use this bus and purchase tickets in advance from the website.
    Visited August 2023
    Written 23 August 2023
  • Edward M
    1 contribution
    4.0 of 5 bubbles
    Amazing help finding forgotten luggage
    Great trip, however I forgot a bag containing valuable items and had to return to Victoria station to collect the bag. Aweis was incredibly helpful in helping us locate the bag, and reassured us it would be safe. He’s a credit to the company!
    Visited September 2023
    Travelled with family
    Written 9 September 2023
  • GrandTour43995869988
    1 contribution
    2.0 of 5 bubbles
    Long uncomfortable journey
    Slow journey, much pricier than usual as well (inflated due to rail strikes?), also I'm not sure if some of the roads on the journey were suitable for a full size coach. Very windy country roads around between Loughborough and Nottingham (don't know if there was a diversion or not), but journey did not feel as comfortable as in the past.
    Visited October 2023
    Travelled solo
    Written 9 October 2023
  • Alikes2go
    Simi Valley, California32 contributions
    3.0 of 5 bubbles
    Great if the bus is on time.
    This is an inexpensive way to get from London Heathrow to Southhampton however our us never showed up. It was due around 11:00 AM and everyone I would ask about it being late had a different answer of me, such as it must be traffic, it will be here in 1 hour, it will be 20 minutes etc. No annoucnemtn was made, so if this makes you anxious, you might to arrange more dependable transport. A bus showed up over 2 hours late and that's when the announcement was made. We never did find out what happened as they pulled another driver off his route to get us there. Once we arrived at the the Southampton bus terminal there were taxi's available to take us to the port, hotel etc and the small building has free wifi if you wish to call Uber. It was easy to order on line and I paid a little extra for reserved seats and a specific time. I do not know if my experience was a rarity or common event but I would maybe try them again.
    Visited October 2023
    Travelled as a couple
    Written 30 October 2023
  • Clayton L
    1 contribution
    2.0 of 5 bubbles
    Fix your coaches
    The last three times I've been on a National Express coach from Manchester to London, the toilet has been in some way out of order. This is so unacceptable for a five hour journey. National Express, fix your coaches please. Right now I am sitting on a 5 hour coach with no toilet and no way to charge any of my devices, there is just no need. Its embarrassing.
    Visited November 2023
    Travelled as a couple
    Written 16 November 2023
  • Camper50631579781
    3 contributions
    3.0 of 5 bubbles
    Why change route
    I used to use this coach company regularly but since they changed from Birmingham drop off to London I haven't as go to Swindon to visit family. Now I bypass Swindon on the way to London only to come back the way I came. So I don't understand the change. As Birmingham is more central
    Visited June 2023
    Travelled solo
    Written 25 May 2024
  • SCfromBC
    Victoria, Canada8 contributions
    3.0 of 5 bubbles
    Uncertain if I am a National Express fan
    I recently took the bus from Cardiff to Heathrow. It is certainly an affordable option when compared to the train and it is lovely to have luggage stored in the hold underneath the bus. My seat belt did not work properly - was almost always locked in a very tight position. The seats were not comfortable for a long trip. The driver seemed to be having a bad day and I heard him speak sharply to a couple of passengers when I didn't think the passengers' comment were out of line. I don't know if the floor had been swept for a bit. On the plus side, the washroom was clean and we stayed on schedule.
    Visited June 2024
    Travelled solo
    Written 5 June 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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2.5
2.5 of 5 bubbles663 reviews
Excellent
150
Very good
68
Average
56
Poor
52
Terrible
338

Storyteller790542
2 contributions
1.0 of 5 bubbles
Jul 2024 • Couples
Again the A6 bus is late. Again I’m on an Uber praying not to miss my flight. Again I have to spend £100 on top of the bus tickets. Again I’m swearing next time to take the train. Never again National Express. Never again.
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hugh L
85 contributions
5.0 of 5 bubbles
May 2024 • Solo
I always use National Express to take me from Swansea to the London airports and they're always reliable, comfortable and good value for money.
Written 12 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jesus C
2 contributions
1.0 of 5 bubbles
Jun 2024 • Solo
A bus from Oxford to Stansted airport left me at Luton airport and no more buses came. I had to take a taxi to Stansted for 121 pounds and now they say they won't pay me anything. They are thieves and scammers.
Written 11 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sunitaben H
3 contributions
1.0 of 5 bubbles
Jul 2024 • Solo
The coach arrived late. Took time to board as luggage and ticket check needed to happen before boarding.
Once on the coach there was no way to use alternative transport as coach further delayed by traffic
The journey took almost 4 hours instead of 2•5
The driver aware the delay may mean I miss my flight
Dropped us off at terminal 2/3 instead of 5 which I had a ticket for. Absolutely no warning or information given except to the very few who heard him say we needed to get off
Started off loading the luggage
I tried to get mine, shouted at me to get back behind the barrier, O shouted I needed to get my bag, we shouted at each other so he made me wait until all other baggage had been off loaded
More delay waiting for a coach to terminal 5,further delay with loading luggage and passengers
Result was I missed my international flight
Never ever again
Written 6 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul G
Wigan, UK85 contributions
4.0 of 5 bubbles
Jul 2024 • Solo
After reading reviews on here I was dreading my journey to Manchester AirPort from Victoria Coach Station.
I was very surprised how good the journey was. I was on the 421 service leaving at 00.30 calling at Milton Keynes and Birmingham. The coach was new, clean, spacious and very comfortable. No doubt it helped having two seats to myself for the majority of the journey but it was a very comfortable seat, plenty of leg room, a pull down table, usb phone charger and WiFi. I didn’t use the toilet. There were a couple of idiots playing music and watching videos without using headphones but eventually everything calmed down and most slept in between the two stops.
Arrived 5 minutes early into Man Airport at 05.20.
Victoria coach station is like an immigration reception centre and isn’t a pleasant place to be at midnight.
Otherwise, for £20, a great service.
Written 5 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

DcMiloFc
7 contributions
1.0 of 5 bubbles
Jun 2024 • Couples
Bus departed 16 minutes early leaving us stranded during the night in Leicester bus station!

Complaint response exceeded National express timeframe and resolution was a poor partial refund.

We had pre booked two tickets from London Stansted to Derby. Stansted departure at 1730 with a change required at Leicester to depart for Derby at 2035. However, in the process of finding the correct bay to change coaches, we were shocked and what appeared to be our booked bus, driving out of the bus station at 2020. This was over 15 minutes early! The live bus station timetable was also updated, to reflect no National express bus now due at the original 2035 time.

We had clearly followed National express advice of "Aim to arrive at the coach station at least 10 minutes before you're due to depart".

We now had to try and deal with the added stress of travelling back from Stansted Airport. Now after sunset, trying to make additional travel arrangements inside a dangerous bus station in Leicester at dark. We had to commit to a taxi journey at cost of £36.40. In addition to our bus tickets which already cost £54.91. Which we were left stranded after dark in Leicester.

The online bus tracker also confirmed the bus left 15 minutes early and the onboard CCTV should also confirm this.

I'm aware as standard tickets, if we were late for a booked journey, we wouldn't be able to just travel on the next bus. We'd then need to buy additional tickets at further costs.
Written 2 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Svetoslav M
37 contributions
1.0 of 5 bubbles
Jul 2024 • Friends
Terrible service, delays caused us to almost missed our flight, the bus never arrived at the station for our return trip, even though we waited for over an hour. Several other buses from the same company going to the same destination passed by, but the drivers were rude and refused to allow us to board because our tickets were purchased "for the other line". They did not have any info about the delays and just said "wait here, the bus will come". In the end we were forced to look for an alternative transport so that we don't miss our flight.
Written 2 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ali R
2 contributions
1.0 of 5 bubbles
Oct 2023 • Couples
Worst coach I have ever been on. They don't have any windows or adequate ventilation. Only the AC which will cause you great discomfort. The best part of the trip was when we got off the coach and could finally breathe fresh air. Will never travel again.
Written 1 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Julie M
3 contributions
1.0 of 5 bubbles
Jun 2024 • Couples
Going to London: Floor needed sweeping, no stops for a 7 hour journey (for leg stretching). Some plugs and USB ports not working. Had to listen to a 1.5 hour conversation from a lady who was on her phone to her friend, in a foreign language.

Coming home from London: Again floor needed sweeping, no stops for an 8 hour journey. We were tired after being awake all night (Summer Solstice) and just wanted to sleep. Again some plug sockets and USB ports not working, toilet was a disgrace. Driver changed 3 times, on the 3rd change (at Manchester or Bolton), the drivers were arguing!! pushing each other, not professional at all. Then a family came on board, the children were running up and down the aisle, all the way to Blackburn. They were not told to sit down and put their seat belts on by their parents nor the driver. By Law they should have been in their seats with a seat belt on!! And to top it all, my Husbands tablet was stolen!!! These journeys have definitely put us off using National Express again.
Written 1 July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Compass53394103185
1 contribution
5.0 of 5 bubbles
Jun 2024 • Couples
Our flight to Malaga was cancelled at Gatwick and we were automatically diverted to depart from Heathrow at a later time. We booked our transfer between this airports but didn’t see the option to go direct to terminal 5.

When the driver was loading our cases I mentioned our error and he said , “if you ask the driver he may drop you at terminal 5”, so that’s what we did.

Danny was very obliging and was very helpful and cheerful.

What a bloody nice bloke! :)
Written 30 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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NATIONAL EXPRESS (2024) All You Need to Know BEFORE You Go (with Photos)

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