We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Open today: 09:00 - 21:00
Save
Share
Review Highlights
Wonderful Spa with equally wonderful staff

This is the second year that I have booked the SoSPA for a group booking (8). We are always made... read more

Reviewed 3 days ago
paul_findlay
,
Glasgow, United Kingdom
Massage

Just wanted to say what a great massage I had at the Sofitel spa at St James. After traveling and... read more

Reviewed 1 week ago
Lester K
via mobile
Read all 190 reviews
71
All photos (71)
Full view
Certificate of Excellence
Traveller Overview
  • Excellent82%
  • Very good12%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
About
Sofitel London St James is enhanced with a luxury spa, SoSPA, which offers a unique and personalised experience. Distributed over three floors, the original grade II listed building features high ceilings and natural daylight, providing the most...more
Open Now
Hours Today: 09:00 - 21:00
See all hours
Contact
6 Waterloo Place | Sofitel London St James, London SW1Y 4AN, England
St. James's
Website
+44 20 7747 2200
Top Selling Tours & Activities in and around London
from US$119.40
More Info
from US$43.20
More Info
from US$32.38
More Info
from US$33.70
More Info
Reviews (190)
Filter reviews
178 results
Traveller rating
143
22
8
2
3
Traveller type
Time of year
LanguageEnglish
More languages
143
22
8
2
3
Show reviews that mention
All reviewssteam room and jacuzziafternoon teabody massageone hour massagezen loungeamazing facialrelaxing afternoonglass of champagnemy mumbirthday treathigh teachristmas presentmasseusevoucherknotstensionheadphones
FilterEnglish
Updating list...
1 - 10 of 178 reviews
Reviewed 3 days ago

This is the second year that I have booked the SoSPA for a group booking (8). We are always made most welcome and the team understand the needs of the group (some are in wheelchairs) and ensure that everything is perfect for our arrival. The...More

Thank paul_findlay
Reviewed 1 week ago via mobile

Just wanted to say what a great massage I had at the Sofitel spa at St James. After traveling and touring I was quite sore. I had a massage at the spa which has made me feel much better. Everyone was courteous and professional.

Thank Lester K
Reviewed 1 week ago via mobile

Amazing service 100 percent attentive the atmosphere was amazing all the hotel staff made us feel welcomed and extra special for our wedding anniversary the treatment was the best I had in London

Thank Fatima Noreen H
N_Pesty, General Manager at SoSPA, responded to this reviewResponded 1 week ago

Dear guests, Thank you very much for such positive feedback. Thank you for pointing out our genuine, high standards of services. And HAPPY WEDDING ANNIVERSARY! We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 3 weeks ago

Booked a spa treatment for myself and two friends, when we turned up for our treatment we were informed that the spa wasn't working ! a phone call would have been nice. We decided to go ahead with our treatments and were given champagne and...More

1  Thank janefoxAlbany
N_Pesty, General Manager at SoSPA, responded to this reviewResponded 2 weeks ago

Dear guest, I thank you for your feedback. I am sorry to hear that we had given you a false impression in the first place when you arrived in our Spa. This should not have happened and has now been addressed in order to prevent...More

Reviewed 4 weeks ago via mobile

My wife and I visited again for our anniversary - the service was faultless, nothing too much trouble. Treatments were excellent too, highly recommended. I’m sure we’ll be back again soon.

Thank FlyingBuggles
N_Pesty, General Manager at SoSPA, responded to this reviewResponded 3 weeks ago

Dear sir, First things first: Again HAPPY ANNIVERSARY! Thank you so much for this splendid feedback. We look forward to welcoming yourself and your wife back on many more occasions. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 4 weeks ago

London has so many SPA options available and I've bee fortunate to experience many - however, this was a special occasion for my daughter's birthday and with limited time, I just wanted everything to be right! It was without doubt, the best SPA experience I've...More

Thank Lynette E
N_Pesty, General Manager at SoSPA, responded to this reviewResponded 4 weeks ago

Dear madam, I thank you for this amazing feedback. I thank you for pointing out our genuine, high standards of services. We look forward to welcoming both yourself and your daughter on many other occasions. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 16 June 2018 via mobile

Luxury pampering in heart of London. Excellent massage. Personal treatment. Wonderful facilities. Flexible and considerate customer service. The only downside was the tube home!! Would I go back and recommend? In a heartbeat.

Thank Gordon M
N_Pesty, General Manager at SoSPA, responded to this reviewResponded 19 June 2018

Dear guest, Again HAPPY SURPRISE BIRTHDAY! I am really glad to read that you have had a very enjoyable experience. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 26 May 2018

Went for a spa experience including massage and afternoon tea received as a christmas present. Place was immaculate, service was excellent and the massage was extermely good. We spent a good 4 hours there overall and enjoyed every minute of it.

1  Thank Duncan C
N_Pesty, General Manager at SoSPA, responded to this reviewResponded 4 June 2018

Dear sir, I thank you for taking the time to tell us about your amazing experience. We look forward to welcoming you back. A bientot. Nicolas Pesty General Manager Sofitel London St James

Reviewed 21 May 2018 via mobile

Booked the So Romantic package for my wife’s birthday - it was amazing. Exclusive use of the sauna and jacuzzi. A glass of champagne and then 1 hour 30 minutes of massage and a facial. Having never had a facial we weren’t sure what to...More

Thank JoF-W
N_Pesty, General Manager at SoSPA, responded to this reviewResponded 22 May 2018

Dear Guest, Many thanks for your feedback. I am so pleased to know you had such a great experience to celebrate your wife's birthday. I will pass you comments to the team, they will be delighted. We hope to have the pleasure to welcome you...More

Reviewed 14 May 2018 via mobile

Pros: Wow, I had a great Swedish massage from Gabrielle! Great technique, pressure, and I feel great! She accommodated my request for unscented oil. Really nice public space with a beautiful table for tea. Cons: This used to be a bank. The men’s locker room...More

Thank crawfa
N_Pesty, General Manager at SoSPA, responded to this reviewResponded 16 May 2018

Dear sir, I thank you for your positive feedback. I am sorry to hear that you felt cramped in our changing room which, by the way, I would say is not that small as you point it out. On the other hand I am glad...More

View more reviews
Nearby
St. James's
Perennially fashionable since the days of Henry VIII,
the aristocratic “Clubland” of St James's is a premier
destination for high end craft and bespoke design.
Here you’ll lose count of the Royal Warrants (which
indicate that the Royal Family patronizes the
establishment) seen in shop front windows, even during
a short stroll to bordering Green Park or St James’s
Park. With the brightly lit and constantly buzzing
...More
Questions & Answers
Ask a question
Islington_localgirl
21 March 2018|
AnswerShow all 3 answers
Response from thisiswhatieat | Reviewed this property |
There are private changing rooms with fully equipped showers and lockers. All you need to bring is a swimsuit - towel, robes, slippers and shower facilities are all provided.
0
Votes
YasminC99
6 September 2016|
AnswerShow all 3 answers
Response from N_Pesty | Property representative |
Dear guest, I thank you for your message. Please note that on Sunday, September 9th, 2016 the Tour of Britain cycle race will be taking place in Central London with several road closures. I would advise you to book your Spa... More
0
Votes