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Fortnum & Mason

4,722 Reviews

Fortnum & Mason

4,722 Reviews
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181 Piccadilly, London W1A 1ER England
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Piccadilly CircusUnderground5 min
Green ParkUnderground5 min
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Ghosts, Ghouls & Gallows: London Virtual Tour
Historical & Heritage Tours

Ghosts, Ghouls & Gallows: London Virtual Tour

231 reviews
Discover the haunted side of London on a virtual ghost tour that reveals haunted houses, cemeteries, and harrowing historic tales. A great way to learn more about London without leaving the security of your own home, this tour includes an array of interesting details from your guide. Plus, interactive quizzes keep you engaged and ensure you don’t get bored. All tour times are in the British Summer Time timezone.
US$6.96 per adult
4,722Reviews38Q&A
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Benny wrote a review 19 Jan
Rochester, United Kingdom4 contributions1 helpful vote
I ordered a musical advent calendar online but when it arrived it was un suitable for a young child. I returned it to the Ely returns address on Dec 1st. No refund was forthcoming so I contacted customer services via email to be told it would be looked into. I was then asked to wait until Jan 1st as they were exceptionally busy - understandable during Covid 19 However, two further emails after Xmas have produced no response at all. Appalling service - will never buy from Fortnum and Mason online again
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Date of experience: December 2020
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Alexia wrote a review 18 Jan
6 contributions
Although F&M is still one of my favourite shops and their tea range is great, very tasty and perfect gift from England, I am slightly disappointed with F&M services after my visit in December 2020. I am a loyal customer and never had any problems for the past 10 year until now. I went through the lack of attention to the details, like changes of price. The cashiers don't check what price scanned and often the sales item barcode shows the full price. Twice it happens to me in 2 days. One item I was able to catch, as the price without discount was extremely high that made it obvious. I don't understand how cashier didn't see it (it was not busy at the shop at all). I had to spend extra 15 min to get my money back. Another overcharge I found afterwards and wasn't able to go back. Also, I found out that now is very difficult to find a price at all. I had to bother sales assistants to check it for me again and again.
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Date of experience: December 2020
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Amy C wrote a review 12 Jan
London, United Kingdom253 contributions136 helpful votes
Good store in the west end and tea shop and products to enjoy b4 covid times now sadly shut as non essential
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Date of experience: March 2020
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Christine wrote a review 4 Jan
2 contributions
Appalling. Not only did they fail to tell me that the parcel was lost in the first place, they then took ages to refund it and only did so because I kept calling them by phone until they did. Patronising and rude characterised the final phonecall. Shame.
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Date of experience: December 2020
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Vicky_33190 wrote a review Dec 2020
Belfast, United Kingdom5 contributions4 helpful votes
Horrendous experience!!! I wish I could give 0 stars Like many other reviews, I ordered and paid for a Christmas hamper on 29th November, to delivered to my aunt on 21st December. It’s now the 30th December and no hamper/ Christmas gift has been delivered. This is so disappointing and embarrassing. My aunt is in her late eighties, and due to Covid-19, she did not want to travel aboard, so she spent Christmas alone. We ordered a hamper thinking it would be a nice surprise and it would give her some lovely Christmas treats. The girl who I eventually got through too in customer services was lovely. I felt sorry for her, as I’m sure all she is dealing with a lot of disappointed customers. She tried her best to help me, but after many phone calls and emails we have now established my aunt will not receive her Christmas hamper, and I should receive a refund in five days! ( fingers crossed, however I’m not filled with confidence.) Fortum and Mason sent me a generic email, saying the hamper is now lost and informed me that I should receive a refund. They have missed the point. This older lady who was alone at Christmas has had no gift from her family. I would have expected something more. I would like an apology letter at least sent to my aunt. She deserves an apology for the very poor service, along with some token, like some biscuits or a tea towel as a way of apology for having no Christmas gift. They customer service is appalling. I would have expected much better. They need to go above and beyond instead of just not caring that they have let so many customers down. A standard generic email using Brexit and Covid 19 as an excuse doesn’t cut it. Don’t take orders you can’t fulfil. Other companies I ordered Christmas gifts from, including hampers, had no problem at all on delivering the goods, and certainly did not use Brexit or Covid-19 as an excuse. Shame on you Fortum and Mason. You deserve to lose your royal warrant.
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Date of experience: December 2020
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