I booked a day trip tour of Windsor-Stonehenge-Bath online (reservation GYG7VMXGALRY). I was very excited to attend, as I made special arrangements for the day. I arrived at the coach station 30 minutes before the start of the tour. When I arrived at the coach station I was told the location moved, and that I needed to walk back to the train station that I came from, and that is where the new location is at. This was disappointing news, but it was only a 10 minute walk back to the "new" departure location, and since I was early, I regarded it as a small inconvenience.
Once I arrived at the "new" departure location, I was still not able to locate the coach for the tour. Luckily there was a "contact us" option on my booking confirmation email. I contacted the company via the chat option, and explained the situation. I even gave a local UK phone number to contact me. The time was exactly 8am, when the tour was supposed to have started. The gentleman who chatted online through their help desk told me that he was attempting to contact the local UK office and see if he could get the situation straightened out. Approximately 10-15 minutes went by and when I ultimately got the response, I was told that the tour is not operating. The assistant that was my chat help desk representative explained to me that he was on the phone with the local London office and that they told him that the company is not offering that tour. The representative was perplexed because the website clearly indicates that there is availability and allows you to book the tour. Needless to say, this company ruined my day, wasted my time, and displayed unacceptable business practice that is appalling. I hope this message reaches the CEO, and I will make sure I give this company the worst rating possible for this disastrous experience on every/any platform that is available to me.
I welcome a response and an explanation for this lack of professionalism, but I highly doubt I'll get one, judging from the experience so far.