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Santander Cycles

Is this your business?
London SW1H 0TL, England
+44 343 222 1234
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Review Highlights
Incredibly slow and heavy - which is dangeorus in London

These are the heaviest,, slowest and most cumbersome bikes I have ever ridden. I suppose this is... read more

Reviewed 2 days ago
ryeats
,
London
I agree with everyone who says they are a RIP OFF

It looks as if the bike hire is £2.00 - but no, it's £2.00 just to start, so if you use the bike... read more

Reviewed 1 week ago
Susan Y
,
Bristol, United Kingdom
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Santander Cycles is London's self-service, bike-sharing scheme for short journeys. You can hire a bike from as little as £2. Simply go to any docking station with your bank card and touch the screen to get started. There's no need to book - hire a bike, ride it where you like, then return it to any docking station.
  • Excellent46%
  • Very good21%
  • Average5%
  • Poor6%
  • Terrible22%
Travellers talk about
“docking station” (51 reviews)
“boris bikes” (18 reviews)
“hyde park” (55 reviews)
Open Now
Hours
Hours Today: 00:00 - 23:59
LOCATION
London SW1H 0TL, England
CONTACT
Website
+44 343 222 1234
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Write a ReviewReviews (416)
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All reviews
"docking station"
in 51 reviews
"boris bikes"
in 18 reviews
"hyde park"
in 55 reviews
"cycle lanes"
in 13 reviews
"access fee"
in 6 reviews
"hire period"
in 3 reviews
"boris johnson"
in 3 reviews
"london traffic"
in 8 reviews
"bank card"
in 4 reviews
"explore london"
in 3 reviews
"kensington palace"
in 7 reviews
"green park"
in 3 reviews
"big ben"
in 3 reviews
"release"
in 22 reviews
"parks"
in 34 reviews
"gears"
in 16 reviews
"journey"
in 25 reviews
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1 - 10 of 298 reviews

Reviewed 2 days ago

These are the heaviest,, slowest and most cumbersome bikes I have ever ridden. I suppose this is deliberate. Transport for London - and first Barclays, now Santander - don’t want inexperienced cyclists hurtling around the city. But the bikes are so slow that, in a...More

Thank ryeats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

It looks as if the bike hire is £2.00 - but no, it's £2.00 just to start, so if you use the bike for a real journey to a place you need to work, then you can end up paying much more. The docking stations...More

1  Thank Susan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Both the app and the machine at the location was useless. Took my money but didn’t let me take a bike. I tried at 2 different locations with the same result. Waste of time and money and caused me a lot of stress.

2  Thank Lili C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 weeks ago

The big fear of cycling in London is the traffic. I visited at the weekend, and there were areas where I am sure that the traffic was lighter than during the week. Nevertheless, it felt as though the city made a lot more allowance for...More

2  Thank Chris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Having used the tube and occasionally the bus in London for decades when down on business, I thought I would try a "Boris Bike". It was brilliant and it felt remarkably safe, good sign posting and a brilliant sunny afternoon to enjoy the views within...More

Thank Deegster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 February 2018

Really simple to use. Great bikes. Simply use touch screen panel, release bikes and then park at another station. If you need a bike again, put card back in and it gives you a new code!

1  Thank Matt B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2018

I cycle everyday to work on a Santander bike and they are honestly fantastic. The infrastructure in place ensures that I am hardly even left stranded. They are moved throughout the city to make sure that there are still bikes to rent in less central...More

2  Thank Conishy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 January 2018 via mobile

We use these cycles weekly. Sometimes the machines do not scan your credit card properly. However the whole cycle experience is great with lighted paths for night riding. No helmet provided so you’ll have to get your own.

2  Thank JH72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2018

The mobile app was very misleading and I am not pleased at all with your system. I will be complaining and not recommending you to anyone I know. The statement given through the mobile app states that the fees are "2 pounds for a 24hr...More

8  Thank Julie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2018

We used the Santander bikes on Christmas Day to explore the City of London. There weren't too many vehicles on the road, no buses either, so cycling around central London was a memorable experience. You are charged £2 for 30 minutes of cycling if you...More

1  Thank TravelShip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Ask a question
Questions & Answers
Michael M
2 January 2018|
AnswerShow all 2 answers
Response from Hossein S | Reviewed this property |
No, each time after you returned the bike, to get a new one, simply insert same credit card in to the machine and machine will issue a new code for the bikes. Boris Bikes (Santander bikes) are the best in the world I have... More
1
Vote
arloneus
25 January 2017|
AnswerShow all 5 answers
Response from TfLCustomerServices | Property representative |
Hi Arloneus - the bikes are available 24 hours per day / 365 days per year. We're even available on Christmas Day! Have fun!
0
Votes
dream-follower2000
12 November 2016|
AnswerShow all 9 answers
Response from TfLCustomerServices | Property representative |
Hi, Children need to be 14 years or older to use Santander Cycles - the bikes are too big for a 7 year old to use safely. Matt - Community Manager - Santander Cycles
4
Votes