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Santander Cycles

London SW1H 0TL, England
+44 343 222 1234
Review Highlights
Good but found instructions complicated!!!

We hired two bikes on Saturday in Regents Park. It took an Australian visitor to show us how to... read more

Reviewed 4 September 2017
Doncaster, United Kingdom
Excellent way to see london

London is exhausting by tube or on foot, biking you will see what an amazing city it is & it will... read more

Reviewed 30 August 2017
Dublin, Ireland
via mobile
Read all 404 reviews
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Santander Cycles is London's self-service, bike-sharing scheme for short journeys. You can hire a bike from as little as £2. Simply go to any docking station with your bank card and touch the screen to get started. There's no need to book - hire a bike, ride it where you like, then return it to any docking station.
  • Excellent46%
  • Very good21%
  • Average5%
  • Poor6%
  • Terrible22%
Travellers talk about
“docking station” (50 reviews)
“boris bikes” (18 reviews)
“hyde park” (55 reviews)
Open Now
All hours
Hours Today: 00:00 - 23:59
London SW1H 0TL, England
London SW1H 0TL, England
+44 343 222 1234
Write a ReviewReviews (404)
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11 - 20 of 291 reviews

Reviewed 4 September 2017

We hired two bikes on Saturday in Regents Park. It took an Australian visitor to show us how to work it out. We hadn't been pressing the right button to pay etc. Just make sure you unlock and dock properly. We enjoyed hiring the bikes...More

Thank Irishdancer1968
Reviewed 30 August 2017 via mobile

London is exhausting by tube or on foot, biking you will see what an amazing city it is & it will energise you. If you are nervous, do it on the weekend when much less traffic, follow recommended routes on google maps, and for right...More

1  Thank lukegriffen
Reviewed 29 August 2017

This is an excellent way to see London by bike. One of the easiest routes is to use the "Cycle Superhighway" that runs north-south across Blackfriars Bridge, and east-west on the north side of that same bridge. These are dedicated bike lanes with separate traffic...More

1  Thank Mimicoians
Reviewed 29 August 2017

Me and My mother have used Santander Bikes several times during our visit to London, People call these as Boris Bikes because Mr. Boris Johnson start this project when he was Mayor of London. No Deposit blocked on Credit Card unlike my experience in Paris,...More

Thank Hossein S
Reviewed 22 August 2017

More expensive than they used to be if you go over the 30 minutes initial period and some of the bikes are quite tatty. We use them regularly and have never had any real problems. All I would say is that if you're not used...More

Thank Andy B
Reviewed 19 August 2017 via mobile

I've been an annual member for a few years, and I use these almost daily on long rides. That's a couple of thousand miles, hundreds of rides, from/to at least 100 different docking stations (my work takes me everywhere in Central London). I absolutely love...More

7  Thank JDF291016
Reviewed 18 August 2017

More popularly known as Boris Bikes, the Santander Cycles have become as synonymous with London's transport network as black cabs, red buses and the Tube. In theory these things are great; you hire a bike for a very reasonable fee, cycle around one of the...More

Thank JEM_Yorkshire
Reviewed 13 August 2017 via mobile

First time using the bikes was a bad experience for me! I could only hire one bike using the iPhone App from Hyde Park Corner. I asked to get another code but it wouldn't release another bike for my brother.Why not!!!!!!! This made me walk...More

3  Thank Andrew M
Reviewed 25 July 2017 via mobile

Clearly this company has a bad habit of overcharging customers and then proving impossible to get reimbursement from! Wish we had read the poor reviews of Santander Bicycle Hire on Trip Adviser prior to downloading the app and happily setting off on our bicycles around...More

2  Thank GuinyG
Reviewed 19 July 2017 via mobile

Really need to get there act together. Charged even though bikes didn't release. Even charged £6 instead of £2 for a 10 minute ride. Don't even bother trying to get a refund. Pathetic.

3  Thank Andrew T
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Ask a question
Questions & Answers
Michael M
2 January 2018|
AnswerShow all 2 answers
Response from Hossein S | Reviewed this property |
No, each time after you returned the bike, to get a new one, simply insert same credit card in to the machine and machine will issue a new code for the bikes. Boris Bikes (Santander bikes) are the best in the world I have... More
25 January 2017|
AnswerShow all 5 answers
Response from TfLCustomerServices | Property representative |
Hi Arloneus - the bikes are available 24 hours per day / 365 days per year. We're even available on Christmas Day! Have fun!
12 November 2016|
AnswerShow all 9 answers
Response from TfLCustomerServices | Property representative |
Hi, Children need to be 14 years or older to use Santander Cycles - the bikes are too big for a 7 year old to use safely. Matt - Community Manager - Santander Cycles