it could be an amazing experience, but... for a quite expensive entrance fee of 25£ per person I had at least expected a bit of respect. There is no children policy in the venue : Moms with pushchairs everywhere filming their kids jumping around, screaming, making noise, with no respect for others. It was an expensive bad experience. If you are an adult, without kids... just don't go there

Unable to "immerse" in the experience due to too many unsupervised children, running around and screaming. I couldn't enjoy the art in each room let alone listen to the music with it. I am not judging parents but I was shocked that staff allowed that behavior in their establishment. If children less than 5 enter for free.... Not going to get any better. I think Frameless should make aware customers of this and/or have adults sessions only so people can actually enjoy the Immersive experience and get what they pay for.

If you love art and art galleries you should run, not walk, in the opposite direction from Frameless. The ethos behind this venture is select moderately well known artwork, subject it to a sophisticated graphics package and then mercilessly regurgitate the results, accompanied by loud Muzak, across the four walls of four large rooms. Wait for the gullible to give you money. It makes no sense and is actually fairly boring. If you do decide to go bear in mind the screaming hyper stimulated young children and the fact that seating is scarce so if you want or need to sit down, it will likely be on a dirty floor. If you want art in that part of London go to the Wallace Collection instead. It is infinitely more interesting and FREE!

The art and music and creativity is totally ruined by children running around the rooms, screaming, cart wheeling and distracting anyone else in the room from enjoying the experience. If you take your child to an immersive art experience teach then to look and listen and respect other audience members. I'm a mother of 3 and a teacher and am shocked.

A potentially very enjoyable experience was ruined by the fact that it is being treated like a playroom by parents letting children run around like crazy screaming and shouting and doing cartwheels! You could comment that children should be allowed to enjoy art, I totally agree, however not at the expense of other people who have paid to go and sit and enjoy the experience! There were so many young babies crawling around it was like being in a daycare centre!! Also it is in a deep basement so it gets very warm and stuffy which doesn’t help! My recommendation don’t waste your money the pictures online are totally misleading!!

Objectively it's an impressive audio/visual experience in which you can see familiar and not-so-familiar works of art come to life around you. However, it's far from immersive, at least at the time I visited. The majority of visitors were parents with small children who ran around screaming, causing a massive distraction from the experience we paid for. Perhaps worse than that were the adults who wandered around the middle of the room taking photos/videos using long selfie sticks. I'm sure I saw a few vloggers talking out loud as if the customers had paid to hear their opinions instead of immersing themselves. I would say it’s definitely worth visiting once the staff put a strict code of conduct in place, a limit on admissions and perhaps dedicated viewing areas so the crowds are not blocking your view. Until then, don't bother.

absolutely dreadful administration trying to book a school trip. Sent in our booking form. Two weeks later received an email saying the date wasn't available. When queried I was told the only time available on this date was 10-12 which was the actual time on our booking form! The person then said oh my mistake it isn't available, offered me another date which I then said yes please book us in then and was then told I needed to submit another booking form!!! ......and so it went on!! Still trying to book the school trip!

Went to a fundraiser/plug the venue event and think it'll continue to divide opinion. If you want something overwhelming, subterranean, hot and full of people taking selfies in front of a huge, moving The Scream or Haywain, here it is in a former cinema. But otherwise, find the originals and others for free in London's galleries or go for a free walk by the river or in a park. This just felt unneccessary, really.

Whilst the art work projected was beautiful I was very disappointed by the lack of crowd control! The experience was ruined by swarms of children playing Tig, jumping and screaming and running around the exhibitions. The tickets are not cheap and I did not pay £64 to feel like I was in a play area. There should be a child-only and adult- only exhibition or minimum age in my opinion.

We went in October and it was a fantastic experience! Unfortunately our recent visit was underwhelming, this was because they have placed benches in the middle of each room which is really distracting and destroys the immersive experience . Of course I understand those with mobility issues will need to sit down , so why not place the benches by the door so that everyone can enjoy the full Immersive experience ! Perhaps have stickers to “ reserve “ a bench for those that really need to know they can grab a seat if they need to but are still able to get up and moves around too , please please please move the benches to the sides! It really did have a huge detrimental effect placing them in the middle of the room 😞