I wish there were options to review staff and the venue. Firstly the venue. I've visited on numerous occasions and this time brought along a friend who had not visited before. Beautiful grounds. Very very quiet on our visit and we sat in the peaceful gardens admiring the views. The house is fascinating and the blend of Art Deco and Medieval works a treat. Now to the staff... Hats off to those in the house who were all very friendly and informative. Sadly not such a great experience elsewhere specifically towards the end of our visit at 3pm. The cafe... Two ladies behind the counter were more interested talking about their shifts, staffing levels and pay than engaging with us. We were served promptly but being privy to their working patterns and gripes about lack of breaks and their pay is not very professional . The shop.... I went to the till to purchase a few items. There were 3 staff members behind the till. One was clearly serving a small group of 4 and was busy wrapping/boxing up items they were buying. The other two were engaging in chitchat with each other, made no eye contact with us or acknowledged us in any other way. I put the items back and left. Quite a contrast between the staff (volunteers) in the house and staff (presumably salaried) in the cafe and shop. 4*for the house but sadly 2*for cafe/shop at the end of the day.

This palace is pure fun. The English Heritage volunteers in each area of the house are welcoming and have lots of fun facts and stories to share. The Medieval Hall (which has a great ceiling) has been used as a barn, had bombs dropped on it during WWII and been used for 1930's dance parties. The Art Deco rooms created by the Courtaulds have hidden rooms and secrets in addition to being quite beautiful. It is a great day out and only a short train from Waterloo East.

This has been on our bucket list for a long time as we love Art Deco and what an excellent day it was. We obviously loved the palace and the gardens but found the audio guides with their extra stories, along with the stories from the volunteer guides made it extra special. It is a fascinating place with lots of history and one I wouldn't hesitate on visiting again.

Our second visit to Eltham with grandchildren. This time for their Halloween entertainments. They do these events so well. The children were given a card to complete and we headed into the gardens to find all the clues. In the house were two actors that provided great entertainment for the children in a ghost hunt. We then had time for lunch in the café and headed back to the house. There were ghost stories, one for younger children and one for older ones. Finally, the children did a craft session and designed their own ghost. A brilliant day out. My wife and I still want to visit on our own so we can enjoy the house and gardens.

We visited for the first time during October half term and had a fantastic time. All the staff we encountered were lovely and very knowledgeable. A special mention to the two actors on the Halloween ghost hunt my kids aging from 5 to 10 absolutely loved it, it was the highlight of their trip and they are still talking about it and doing the jokes a week on! An amazing little gem of a place that we are looking forward to coming back to explore again.

We arrived at 1pm and decided to get a cream tea (with coffee!) and the staff couldn’t be more friendly. They were busy but this didn’t deter them at all. The scone had just come out of the kitchen and was warm- absolutely delicious! We enjoyed the walks around the grounds, inside the palace itself we were intrigued by the inset bathtubs! We wanted to see the basement but unfortunately it was flooded. We had a really lovely afternoon exploring, it will be nice to come back in summer for a picnic on the grounds. Thank you!

A chilly Friday evening walk around the grounds of Eltham palace. The light display was great, the kids loved the lights and also the fair ground. One and only negative point I would bring up is there was no parking on the site or particularly close by.

I visited the Eltham Palace light event before Christmas with my family and had a wonderful experience. Events like this usually sell hot chocolate but WOW this was delicious. The options were incredible, gingerbread, mint and even Baileys. I had a gingerbread hot chocolate and this was by far the best hot chocolate I have ever had. The queue for hot chocolates and marshmallows for the fire pit was long but the team worked incredibly hard to serve everyone very quickly. The team were also incredibly polite and friendly. Excellent visit, I will be back!

Not my first visit to this fabulous property but it was a first to be there for their Christmas Lights Trail and it was a magical experience. Reasonably priced, this event was beautifully laid out with places to stop for hot chocolate (or something stronger) along the route. The house itself was closed, so the trail was set exclusively around the beautiful gardens. And it was stunning, thoroughly recommended.

This is my fourth visit to Eltham Palace!this time we brought our friends,it was their first visit.We all got in for free,we have the art pass and our friends are National Trust members. The house is amazing,the audio guide was excellent. We will return again to see the gardens when it is a bit warmer!