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The Grosvenor Victoria Casino London

Review Highlights
Family diner

We visited this place for a family dinner between Christmas and the new year. I was here in end of... read more

Reviewed 5 January 2019
khan1975
via mobile
Christmas dinner

We been on family dinner at 28th of Friday in the restaurant. Atmosphere was good and nicely setup... read more

Reviewed 30 December 2018
Hassan_A_B213
via mobile
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Traveller Overview
  • Excellent52%
  • Very good18%
  • Average8%
  • Poor3%
  • Terrible19%
Travellers talk about
“cash games”(2 reviews)
“great night”(6 reviews)
About
Grosvenor Casino The Victoria (affectionately known as 'The Vic') sits in the heart of London, on the Edgware Road and is one of the largest, longest established casinos in the UK. The Vic offers the ultimate leisure experience with an excellent...more
Contact
150-162 Edgware Road, London W2 2DT, England
Marylebone
Website
+44 20 7262 7777
Call
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Reviews (82)
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Reviewed 18 January 2019 via mobile

What is the surename of the member of staff at London Grosvenor casino at Edgware Road who’s first name is Pablo? I believe he has some management capacity but he lack basic customer service skills, he talks to me and other people as if we...More

Date of experience: January 2019
1  Thank 97ike
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 4 weeks ago

Dear 97ike, Thank-you for your review and for taking the time to give us feedback. We obviously can't disclose team members Surnames. It would be great if we could discuss this further and exactly what happened on this occasion, would it be possible for you...More

Reviewed 5 January 2019 via mobile

We visited this place for a family dinner between Christmas and the new year. I was here in end of August as well with my friend. Regarding the menu is old school, more than British , there is some Arabic and Thai options , but...More

Date of experience: January 2019
Thank khan1975
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 8 January 2019

Dear Khan1975, It is always great to receive reviews that are giving us feedback on where we could improve our menu/service. We appreciate on this occasion you gave us 5 stars for how well the food was cooked and are pleased that you have visited...More

Reviewed 30 December 2018 via mobile

We been on family dinner at 28th of Friday in the restaurant. Atmosphere was good and nicely setup restaurant. I was a part of invitation , so first time I've seen the menu, what is quite old school, I expected more fancy , after I've...More

Date of experience: December 2018
Thank Hassan_A_B213
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 4 January 2019

Hi Hassan_A_B213 Thank-you for taking the time to review your night with us on Friday 28th December, and for your lovely words. It is wonderful to hear you would recommend our restaurant and that you will be returning to us. From what i can see...More

Reviewed 20 December 2018 via mobile

My work colleagues held our Christmas ‘do’ at The Grosvenor Victoria on 19th December 2018. We had the Christmas party menu which included a three-course meal and an hour’s ‘learn to play’ session. This was extremely good value and very reasonably priced, and we were...More

Date of experience: December 2018
Thank Jeff B
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 21 December 2018

Dear Jeff B, Thank-you for taking the time to write this wonderful review. We are so happy you had such a great night with us for you Christmas party. I will be passing on all your comments to the team as it really is great...More

Reviewed 4 December 2018 via mobile

I been there to play poker too many table with professional dealer good manegment holdem and Omaha on different blind I did not see any thing wrong on table like some rewiow mention the regular player not wellcome new player and the keep the money...More

Date of experience: November 2018
Thank Climber719934
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 6 December 2018

Hi Climber719934, Thank-you for taking the time to review our poker room. It is lovely to hear that you enjoyed your experience while visiting us. Thank-you for saying that you believe we are nice and friendly & best in UK & for the recommendation. We...More

Reviewed 21 November 2018

I had never played poker before and wanted to book a private room for my birthday. Vicki and all her team were so helpful from start to finish. The room we had was above expectation. The dealers were great fun and the waiters/waitresses were so...More

Date of experience: November 2018
Thank Varaidzo M
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 23 November 2018

Dear Varaidzo M, Thank-you for taking the time to post such a lovely review. We are so happy we made your Birthday special and all the team were attentive and fun. We really look forward to hearing from you again in the future. Kind Regards...More

Reviewed 22 September 2018

Top notch place. Good action, professionally managed, fantastic food. Made me feel NOT like an outsider. Some local stuff but nothing out of ordinary. Recommend highlyMore

Date of experience: September 2018
1  Thank Lou N
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 24 September 2018

Hi Lou N, Thank-you for your 5 star review. We are so happy you had a good time when visiting us, and that we managed to make you feel at home. Also its lovely to hear you recommend us highly. We can't wait to welcome...More

Reviewed 17 September 2018

Had a fantastic evening at Grosvenor Casinos as we had hired one of the function rooms for the poker package, as part of a surprise 21st Birthday. Throughout the whole planning process and the night itself, the casino were amazing at answering any questions I...More

Date of experience: September 2018
Thank Rachel G
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 18 September 2018

Hi Rachel G, Thank-you for your amazing review. We are so pleased you had a great night with us and enjoyed your Poker Package. We will be sure to pass on this review to all the team involved on the night. We are also so...More

Reviewed 13 September 2018 via mobile

I go here monthly with a group of friends for a poker game in a private room - the dealers are really excellent, good fun and make a great game for us, and the service from the waiting staff and management is excellent, everybody is...More

Date of experience: September 2018
Thank GDownes14
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 17 September 2018

Hi GDownes14, Thank-you for taking timeout to post this lovely review. We are so pleased you enjoy coming here for your monthly game. It is so nice to read about the team and how they are very friendly and welcoming. We will be sure to...More

Reviewed 13 September 2018 via mobile

So once a month a group of us book a poker room and have a great night. Staff make the place. Friendly, non-intimidating, and helpful to those of us less experienced casino visitors. I’ll admit I’ve been to two others, more centrally locates and The...More

Date of experience: September 2018
Thank Finnstar
Vicki P, Public Relations Manager at The Grosvenor Victoria Casino London, responded to this reviewResponded 17 September 2018

Hi Finnstar, Thank-you for taking time to write this lovely review. We are so happy you enjoy your monthly poker game with us. We will make sure all the team involved get to see your review, as its always nice to show them wonderful feedback....More

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Questions & Answers
Ask a question
coote
17 October 2018|
Answer
Response from Vicki P | Property representative |
Hi Coote, We do have a car park which is situated under our casino. The entrance to this is in Brendon Street, this is for all customers while using the casino. Regarding the poker schedule, i don't have a copy of... More
0
Votes
tjesser
19 April 2018|
Answer
Response from Vicki P | Property representative |
Hi tjesser, Yes that would be no problem at all. Kind Regards Vicki P
1
Vote
John C
25 March 2018|
Answer
Response from Vicki P | Property representative |
Hi John, Thank-you for your message. The car park entrance is situated in Brendon Street, this runs alongside the casino. Brendon street is a one way street, so if you pass the front of the casino, you would need to... More
1
Vote