Aspers Casino Westfield Stratford City
Aspers Casino Westfield Stratford City
3
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
London Casino based on the top floor of Westfield Stratford City, less that 15 minutes from Liverpool Street and open 24 hours a day. Aspers Stratford is the ultimate leisure destination for all occasions. The vibrant casino floor is home to two stylish bars and an à la carte restaurant, offering top class sport, entertainment, live music & nightlife. It's number one when it comes to choice, at all times of the day.
Duration: More than 3 hours
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How to get there
- Stratford International • 4 min walk
- Stratford • 4 min walk
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
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3.0
288 reviews
Excellent
83
Very good
51
Average
35
Poor
27
Terrible
92
KSE
London, UK1 contribution
Jul 2022 • Friends
Played for years in Northampton and Milton Keynes with no issue - VIP Gold membership, manager’s direct contact, free meals, presents on my birthday, great relationship with the staff. Relocated to London and played in Stratford for a couple of months, and conveniently after winning a few thousand £ found myself banned with no explanation. 8 years later now I’ve qualified for a third party event that unfortunately the next stage is being held at this venue and all I get is a copy and paste response that they can ban you at any time for life with no explanation. Even threatening to arrest me for trespass if I attempt to enter! One manager says email head office to find out the reason, next one says we don’t have to tell you. Stunned is an understatement. Feel free to go and spend money but be very careful not to win anything at Aspers Westfield!!
Written 19 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dylan H
1 contribution
Sept 2024 • Solo
Nasty staff, nasty machines, just NASTY! Staff follows you (and everyone) like a hawk pestering you about having a small bag (while other guests tote around multiple bags each)- particularly the black man with the beard. They also talk about people on the radios in front of everyone (like the man at the coffee machine in the red jacket that they felt they needed to have a discussion about at the roulette table). Roxanne at the cash desk might be one of the nastiest people I’ve ever encountered and all but threw the money on the counter. I guess they get upset when they finally have to pay out. Stay away from this disgusting place!
Written 25 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide feedback dylanhC4451EX. It’s essential our valued guest do, positive or negative to enable to us to ensure we continue to drive a positive experience to our guests.
As you can imagine I am disappointed to hear of your bad experience and would like the opportunity to review and rectify. Therefore, could I kindly ask you contact me directly via GM.Stratford@aspers.co.uk providing further detail.
I look forward to having the opportunity to review in further detail and provide feedback.
Written 28 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
T2
London, UK1 contribution
Jul 2022 • Couples
Aspers Manager Ugo, wow!!! this person should be reviewed closely. Impolite, intimating and arrogant. How anyone would except his personality in a customer facing position.
Our visit to Aspers in London hadn’t been the experience we had envisioned. To be honest, I was upset with the manner we engaged into this confrontation with him, I understand Cctv will demonstrate Aspers managers ‘UGO’ aggressive behaviour. In hindsight his rude character was obviously on show to start with.
Our visit to Aspers in London hadn’t been the experience we had envisioned. To be honest, I was upset with the manner we engaged into this confrontation with him, I understand Cctv will demonstrate Aspers managers ‘UGO’ aggressive behaviour. In hindsight his rude character was obviously on show to start with.
Written 8 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi,
We are very sorry to hear that you were left disappointed after your visit to our Stratford Casino. Providing our customers with the best possible service is always our top priority, however it seems that we may have fallen short on this occasion. Can I please request that you give us a little more feedback regarding your visit so that we can investigate what went wrong. Can you remember the day and time of your visit? Did you experience your issue inside or outside of the Casino?
Many thanks.
Written 10 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SeaTowers
1 contribution
Nov 2022
Aspers security manager Ugo. Tried to get into Aspers with my girlfriend and was told by security my girlfriend was fine and I was not allowed for being too drunk when we both had not even been drinking. The other customers also waiting before us found this ridiculous as they could clearly see we were both sober and asked to speak to the doorman’s manager for us before we even got the chance to.
Upon arrival of the manager he spoke to the customers before us and they again illustrated they should let us in without us even asking. We then met Hugo who judged myself to be fine but my girlfriend intoxicated and didn’t even give us the chance to speak. He spoke to us in such an aggressive and judgmental tone. I immediately started looking for his badge and found Ugo. When he finished his intimating and rude speech I said he was incorrect and would be complaining. No customers should have to deal with that attitude and manner and he should be looked at.
Upon arrival of the manager he spoke to the customers before us and they again illustrated they should let us in without us even asking. We then met Hugo who judged myself to be fine but my girlfriend intoxicated and didn’t even give us the chance to speak. He spoke to us in such an aggressive and judgmental tone. I immediately started looking for his badge and found Ugo. When he finished his intimating and rude speech I said he was incorrect and would be complaining. No customers should have to deal with that attitude and manner and he should be looked at.
Written 18 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Joe,
Thank you for taking the time to leave your review. We are very sorry to hear that you were unhappy after you and your girlfriend were refused entry to our casino. As a casino, we operate under very strict regulations and our licensed security staff have a moral and legal obligation to not allow entry to the casino to anyone they believe are intoxicated. There isn’t a test we can or have to conduct to make this decision, and it remains subjective and in the view of the door staff at that time. I understand this was not the way you envisaged your evening to end, but hope you can understand the reasoning behind it. We have also noted your comments regarding the way you were spoken to by our security officer, and passed this on to the team.
Written 1 December 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JohnGaff
london26 contributions
Sept 2022 • Couples
First visit tonight for my partners 48th birthday to meet a large group of friends who were already in casino. Refused entry as my partners driving licence was several months out of date. The ‘bouncer’ on duty on 9th September could clearly see my partner was old enough to gamble and wouldn’t accept that credit card was further proof of ID and would only accept passport as alternative form of ID. Why should we have to carry passports round with us in our own country ? Whilst I appreciate that casinos needs to check that people are old enough to gamble, refusal of entry was ridiculous as it meant whole party then left casino.. Business lunacy at a time when the hospitality industry is suffering. Can someone from Aspers please let me know if they think this is good business policy to be so inflexible? Would they have broken any laws by using common sense and discretion ?
Written 9 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Keith, Firstly I would like to apologise for the impact this situation had on your evening when out celebrating.
I completely understand that your partner was of the required age to gain entry but unfortunately, we don’t have any flexibility when it comes to ID requirements. As part of our license conditions all guests must either produce a membership or a valid photo identification which in turn is placed through the ID scanner at the entry. This is an operational requirement.
I hope this explains the situation and once again my sorry if this had a negative impact on your evening.
Written 13 September 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Costas Andreou
1 contribution
Aug 2022 • Solo
Absolutely delightful place.
The staff were friendly and helpful and mindful of the customers, I was not prepared for such a wonderful experience. They are totally disabled friendly with access for all. They have charging points for phones under lock and key. An outdoor balcony and a poker room. A cozy bar with some pub/bar food. Plus a more formal restaurant and chill out room. Place to just relax highly recommend this place.
The staff were friendly and helpful and mindful of the customers, I was not prepared for such a wonderful experience. They are totally disabled friendly with access for all. They have charging points for phones under lock and key. An outdoor balcony and a poker room. A cozy bar with some pub/bar food. Plus a more formal restaurant and chill out room. Place to just relax highly recommend this place.
Written 31 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Costas,
Thank you so much for the great review! We are thrilled that you had such a great experience at our Stratford Casino. We hope to welcome you back again soon.
Written 31 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Raj V
13 contributions
Aug 2021 • Friends
Avoid at all costs if you are not white. I don't normally give reviews but literally this place cross the line. The systematic racism is strong at this branch considering Stratford is the most diverse places around. Been going to this place a few times and it's always been a bad experience considering I am literally a chill person. If you are of any other culture you simply will get refused at the bar and security are quick to escorts the non whites out. Not worth the time.
Written 19 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A C
1 contribution
Feb 2024 • Family
PLEASE DON'T GO. Last time we won £8K (2.5K was my own money) and they didn't allow me to take our pay out (Didn't even allow me to take my own money that I exchange from the first place). Took all our chips and then 2 weeks later eventually allowed us to take our money. The moment you start winning, you will get non stop harass by their stuffs, non stop asking questions why are you wining or income or what job do you do. They claimed is for AML purposed but it didn't seem was an issue until you started winning. Their attitude is like HOW COULD YOU WIN from us. Come on, as a casino don't be so cheap about only few thousands of winning.
Written 14 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to review.
I would be more than happy to review your experience further. Please contact me via gm.aspersstratford.co.uk.
Look forward to hearing from you.
Luke
General Manager
Written 14 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Disease
Havering, UK15 contributions
Sept 2024 • Friends
The staff again in tanzibar were unaware that I had booked a table, and wasn’t in anyway enthusiastic in their work.
The food, if you call it that was aunt bessies/fray bentos! The chicken was t cooked, there was blood in it - we sent that back. Pud was good. Paying the bill was a mission, take them at least 15 mins to present us with a bill each.
When we asked for help at the gambling machines the initial staff member was very arrogant and not helpful
The food, if you call it that was aunt bessies/fray bentos! The chicken was t cooked, there was blood in it - we sent that back. Pud was good. Paying the bill was a mission, take them at least 15 mins to present us with a bill each.
When we asked for help at the gambling machines the initial staff member was very arrogant and not helpful
Written 9 September 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide feedback Disease. All feedback is welcomed. This enables to us to proactively take on board your comments and make improvements where required, and to ensure we continue to drive a positive experience to our guests.
I would love the opportunity to rectify and to demonstrate what our expected service standard can offer. Please contact me directly via GM.Stratford@aspers.co.uk.
Look forward to hearing from you.
Written 28 September 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Will H
Brentwood, UK140 contributions
Nov 2023 • Friends
Your croupiers are grossly inexperienced. I am a seasoned roulette player I play up and down this country and I can safely say that your roulette croupiers do not have a clue of how to hand out pay outs. The spin times are ridiculous, they all need to be retrained bar the very odd exception. You do not have enough tables open for customers, people lean over you, knock over your chips not an enjoyable evening at all.
Much more superior casino chains out there I visit them regularly!! You won’t have my custom again, very tatty and rough casino.
Bar staff are adequate but you do not staff your bar with enough of them so the wait times for drinks is also ridiculous.
The competition have left you way behind.
Much more superior casino chains out there I visit them regularly!! You won’t have my custom again, very tatty and rough casino.
Bar staff are adequate but you do not staff your bar with enough of them so the wait times for drinks is also ridiculous.
The competition have left you way behind.
Written 28 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for the review WillH988
Your feedback is essential for us to improve our guest experience.
During this time we did have an extensive recruitment drive resulting in a high volume of inexperienced staff. I can assure you our team are now fully trained and efficient to meet our guest expectations.
Come and see us again to see the difference!
Many Thanks
Written 26 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Why I have been refused entry as I was told that I have to be a membership and yet here it says no membership required. No wonder the report on here says the people are useless
Written 7 February 2022
Hi do you have slot machines like In the amusement ? Where u put £1's in .
Written 18 December 2019
Well, what else would you expect from a micky-mouse casino operating in the east end of London? Unless you want to stand next to a junkie at tables, I would suggest that you should go to proper casino, e.g., Central London. Aspers Stratford thinks they've got a monopoly being the first open the east end. Time for them (the managers and staff) to get off their high horse.
Written 30 April 2019
Where does it state that even if you are over 25 years old you still have to show ID after 6pm????
Written 11 April 2019
I have no idea where it says that but lets just say that Aspers is the most legit casino.
Written 14 April 2019
rokk9898
Slovenian Istria, Slovenia
Hi, is there any promotion bonuses for first entry here ?
Written 14 March 2018
AspersGuestServices
London, United Kingdom
If you sign up to our rewards program Aspers World, you'll be entitled to a range of benefits and discounts.
Written 20 March 2018
How much does it cost to play poker on open tables? Is there a charge or do they take money from the pot?
Written 27 February 2018
The sit and go tables don't charge as you play with the money you bring to the game. I think the Tournament games have some sort of minor charge though
Written 28 February 2018
Last summer the casino did a great promotion whereby they served full afternoon tea in the Sky Bar. Do you know whether this will run this summer.
Written 11 May 2017
AspersGuestServices
London, United Kingdom
Hi. There are no plans for this at the moment, but if you keep an eye on our website, all promotions will be added on here.
Written 12 June 2017
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