London Duck Tours
London Duck Tours
4.5
9:30 AM - 5:00 PM
Monday
9:30 AM - 5:00 PM
Tuesday
9:30 AM - 5:00 PM
Wednesday
9:30 AM - 5:00 PM
Thursday
9:30 AM - 5:00 PM
Friday
9:30 AM - 5:00 PM
Saturday
Closed
Sunday
Closed
Full view

About
We are sorry to advise that Thames Water has exercised its statutory rights and given notice to acquire our launch pad at Vauxhall. This means, regretfully, London Duck Tours’ current business of carrying fare paying passengers on the River Thames must cease from 09.00 on Monday 18th September 2017 to make way for the construction of the Thames Tideway Tunnel. Managing Director of London Duck Tours, John Bigos said, “The 18th September will be a very sad day for the company, which was going from strength to strength, but it was vital not to delay construction of this much needed infrastructure project.” We will update you on events in January 2018.
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4.5
2,028 reviews
Excellent
1,347
Very good
499
Average
83
Poor
38
Terrible
61
bing1978
Mansfield, UK80 contributions
My first tip with the Duck tour would be to see if you could get and half price vouchers. I did, I got a 2 for 1 package that translates into great value. You can book your ticket one of two ways - either from there website which is very nice and simple to navigate or to go to there office on the square just behind the Millennium wheel. If you do have a voucher you will have to go to there office.
The duck Tour departs from just outside there office. It goes around all the landmarks including Parliament, Downing Street, Nelsons Column, Buckingham Palace and Westminster Abbey. After a 40 Minute tour the Vehicle will then go into the river for a short cruise. The journey is accompanied with a brief history in a light-hearted manner by one of the Duck Tour team.
For the price is was great and highly recommended.
The duck Tour departs from just outside there office. It goes around all the landmarks including Parliament, Downing Street, Nelsons Column, Buckingham Palace and Westminster Abbey. After a 40 Minute tour the Vehicle will then go into the river for a short cruise. The journey is accompanied with a brief history in a light-hearted manner by one of the Duck Tour team.
For the price is was great and highly recommended.
Written 27 February 2005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mike_tinsley
Bath, UK4 contributions
Jun 2015 • Friends
I shared the same tour with "Mobyduck 28" on Saturday 13 June and in the spirit of fairness, cannot help feeling he and his wife were far too easily offended on their (not there!) German guests' behalf. The guide did mention the Second World War on several occasions but it was far from a "non-stop diatribe". His delivery was certainly quirky but I sensed most on board enjoyed his performance overall. It is surely relevant to point out the changes brought about to the City of London by virtue of the blitz. Hopefully there were no bakers on board to be offended by his observation that one of their ilk was responsible for the Great Fire of London or indeed senior members of the clergy who may have been devastated to learn that back in the 16th century, the Bishop of Southwark had a controlling interest in the activities of "ladies of the night" on his land! Maybe in hindsight, their taking a tour on a revamped second world war allied military vehicle was always going to "end in tears"? For everyone else, relax, go and enjoy!
Written 16 June 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MrsELondon
London, UK157 contributions
Why did I book it?
Myself and Mr E were discussing the fact that we were typically lazy Londoners. We live less than 15 miles from the centre of London yet rarely bother to look further than the steamed up train window on our normal rush hour commute. We discovered that our flatmate had never been on a trip around London the whole of her adult life. We decided then and there to book a typical London tour so that she could experience London as the majority of tourists do. However, when I was walking home from work I decided to keep my eyes peeled for the tour buses that go past me and maybe take down a website address. The first bus I saw was the Duck Tour Bus, you just can’t miss it!!!! It was then that I realised if I was going to see London, I might as well have some fun at the same time. Knowing my friends love of all things silly I decided that this was the way to go.
Err…what is it?
The London Duck Tour is a standard driven tour around the major sights of London with one difference. You do all that in a bus that looks like a Duck. Its bright yellow for a start as well as being an amphibious vehicle (for those that are scratching their heads, it goes in the water as well!). The vehicles are actually the ones that were used in World War II!!!
During the early days of World War II, the allies were faced with a tough tactical problem: how could they unload cargo and men from their ships in places where the dock facilities had been destroyed, didn’t exist, or to places that were heavily guarded? The answer was to unload cargo directly onto the beach. The question was; how? A DUKW was invented and ultimately solved the problem. The code-name DUKW is broken down into its four letters standing for:-
D = First year of production code "D" is for 1942
U = Body style "U" utility truck (amphibious)
K = Front wheel drive
W = Two rear driving wheels (tandem axle).
Hah, bet you didn’t know that! (I didn’t either until the tour)
Booking
The website was relatively easy to find. I typed in London Duck Tour and the site just popped up. You can pre-book online and the prices vary but you will incur a £3 booking charge in addition to the tickets. The prices are as follows:-
Adult Ticket: £20.00
Concessions (OAP’s and students): £16.00
Youths (ages 13-17): £16.00
Child (ages 8-12): £14.00
Child (ages 1-7): £14.00
Infants (under 1 year): Free
Family Ticket (2 adults and 2 children under 12): £58.00
There are actually many different options to actually hire a bus tour and you can also combine the tour with dinner. I won’t list all of them as there are a lot on there but check the website if you want to know a little more.
When you book online you can specify a date and time and it’s made very clear that you must arrive at least 15 minutes before departure. This is a really important point as the tours are very frequent and if you miss your spot they will leave without you.
Where did we go?
It is pretty straightforward instructions when you have booked and the place is easy to find. You go to Chicheley Street which is straight in front of the London Eye. Once there you cannot miss the stand for the Duck Tours, all you do is approach one of their staff members and they will take your name and tell you where to wait. Me, the hubby and two friends waited patiently on the wall but were only there for a few minutes before the bus turned up. Now bearing in mind what the bus looks like (the name may be a giveaway, but if you are unsure check the picture), you find that you can’t help but both gawp and smile when you first see it! We were herded onto the bus along with many other tourists and took a place at the back of the bus (typical school children behaviour). The first thing you will notice is the fact that this bus has no windows, just open space where the glass usually is and the most concerning one; lifejackets.
Once you set off you realise that not only do you have a driver but a Tour Guide. We got lucky and had a very friendly and amusing guy. The first thing you notice is that being a passenger on this bus gets you noticed! People will stare, especially the tourists. However, you may find that no matter what your age, you will become a child again and will behave as such. Waving at random strangers and laughing like banshees was quite a common theme with my little group of 4 (which with an average age of 37 is a little amusing). The tour bus will visit landmarks like Trafalgar Square, the Houses of Parliament and Big Ben. The tour lasts around 75 minutes although we were actually out for nearer 90 minutes.
By far the best part of this trip is the land to water part. As we approached the MI5 building the vehicle slowly crawled down the side and hit a slope that headed straight towards the Thames. OF course you can imagine this HAD to be accompanied by my little lot pretending we were all James Bond. Much to out sheer delight seconds later they actually played the Bond theme tune which had the whole bus in hysterics. This music is played while the vehicle slowly makes its way into the murky waters. By which stage we had all gone ominously quiet (as had the rest of the bus). After the initial shock and declarations to each other of “wow, we’re actually in the water”, it seemed perfectly normal that out bus tour was now a boat! Admittedly you don’t go too far and probably only spend around 5-10 minutes on the Thames, but trust me that is plenty of time!
Overall
What a fabulous day out and a wonderful way to see London. I can truly say that it was the best £20 I had spent in a long time. I spent a thoroughly interesting and enjoyable hour and a half seeing the capital through new eyes. Considering I work in the centre of London I had never taken the time to appreciate the wonderful things the place has to offer. I think that this trip is a little bit unusual and is fun for people of all ages. Highly recommended!
Myself and Mr E were discussing the fact that we were typically lazy Londoners. We live less than 15 miles from the centre of London yet rarely bother to look further than the steamed up train window on our normal rush hour commute. We discovered that our flatmate had never been on a trip around London the whole of her adult life. We decided then and there to book a typical London tour so that she could experience London as the majority of tourists do. However, when I was walking home from work I decided to keep my eyes peeled for the tour buses that go past me and maybe take down a website address. The first bus I saw was the Duck Tour Bus, you just can’t miss it!!!! It was then that I realised if I was going to see London, I might as well have some fun at the same time. Knowing my friends love of all things silly I decided that this was the way to go.
Err…what is it?
The London Duck Tour is a standard driven tour around the major sights of London with one difference. You do all that in a bus that looks like a Duck. Its bright yellow for a start as well as being an amphibious vehicle (for those that are scratching their heads, it goes in the water as well!). The vehicles are actually the ones that were used in World War II!!!
During the early days of World War II, the allies were faced with a tough tactical problem: how could they unload cargo and men from their ships in places where the dock facilities had been destroyed, didn’t exist, or to places that were heavily guarded? The answer was to unload cargo directly onto the beach. The question was; how? A DUKW was invented and ultimately solved the problem. The code-name DUKW is broken down into its four letters standing for:-
D = First year of production code "D" is for 1942
U = Body style "U" utility truck (amphibious)
K = Front wheel drive
W = Two rear driving wheels (tandem axle).
Hah, bet you didn’t know that! (I didn’t either until the tour)
Booking
The website was relatively easy to find. I typed in London Duck Tour and the site just popped up. You can pre-book online and the prices vary but you will incur a £3 booking charge in addition to the tickets. The prices are as follows:-
Adult Ticket: £20.00
Concessions (OAP’s and students): £16.00
Youths (ages 13-17): £16.00
Child (ages 8-12): £14.00
Child (ages 1-7): £14.00
Infants (under 1 year): Free
Family Ticket (2 adults and 2 children under 12): £58.00
There are actually many different options to actually hire a bus tour and you can also combine the tour with dinner. I won’t list all of them as there are a lot on there but check the website if you want to know a little more.
When you book online you can specify a date and time and it’s made very clear that you must arrive at least 15 minutes before departure. This is a really important point as the tours are very frequent and if you miss your spot they will leave without you.
Where did we go?
It is pretty straightforward instructions when you have booked and the place is easy to find. You go to Chicheley Street which is straight in front of the London Eye. Once there you cannot miss the stand for the Duck Tours, all you do is approach one of their staff members and they will take your name and tell you where to wait. Me, the hubby and two friends waited patiently on the wall but were only there for a few minutes before the bus turned up. Now bearing in mind what the bus looks like (the name may be a giveaway, but if you are unsure check the picture), you find that you can’t help but both gawp and smile when you first see it! We were herded onto the bus along with many other tourists and took a place at the back of the bus (typical school children behaviour). The first thing you will notice is the fact that this bus has no windows, just open space where the glass usually is and the most concerning one; lifejackets.
Once you set off you realise that not only do you have a driver but a Tour Guide. We got lucky and had a very friendly and amusing guy. The first thing you notice is that being a passenger on this bus gets you noticed! People will stare, especially the tourists. However, you may find that no matter what your age, you will become a child again and will behave as such. Waving at random strangers and laughing like banshees was quite a common theme with my little group of 4 (which with an average age of 37 is a little amusing). The tour bus will visit landmarks like Trafalgar Square, the Houses of Parliament and Big Ben. The tour lasts around 75 minutes although we were actually out for nearer 90 minutes.
By far the best part of this trip is the land to water part. As we approached the MI5 building the vehicle slowly crawled down the side and hit a slope that headed straight towards the Thames. OF course you can imagine this HAD to be accompanied by my little lot pretending we were all James Bond. Much to out sheer delight seconds later they actually played the Bond theme tune which had the whole bus in hysterics. This music is played while the vehicle slowly makes its way into the murky waters. By which stage we had all gone ominously quiet (as had the rest of the bus). After the initial shock and declarations to each other of “wow, we’re actually in the water”, it seemed perfectly normal that out bus tour was now a boat! Admittedly you don’t go too far and probably only spend around 5-10 minutes on the Thames, but trust me that is plenty of time!
Overall
What a fabulous day out and a wonderful way to see London. I can truly say that it was the best £20 I had spent in a long time. I spent a thoroughly interesting and enjoyable hour and a half seeing the capital through new eyes. Considering I work in the centre of London I had never taken the time to appreciate the wonderful things the place has to offer. I think that this trip is a little bit unusual and is fun for people of all ages. Highly recommended!
Written 19 October 2010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zim B
Nottingham, UK17 contributions
Dec 2015 • Family
Tour was poor-vihicle not suited for sight seeing from the road meant that little was visible. This part made up the majority of the tour. The guide who gave the commentary was rude and threatening and was alone enough to soilour whole day let alone the tour.
On the water was OK but the idiot driver tried to race another boat and this was unsafe and scary. His rude gesticulations to the other boat were disgusting and not something I wanted my children to see.
The sooner this firm goes bust the better!
On the water was OK but the idiot driver tried to race another boat and this was unsafe and scary. His rude gesticulations to the other boat were disgusting and not something I wanted my children to see.
The sooner this firm goes bust the better!
Written 14 January 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback. We contacted you via TripAdvisor to see when you travelled as we would’ve liked the opportunity to look into this a little more. You replied saying you did not want to enter into any further communication with us. This is a shame but we respect your decision. We are sorry you felt the tour was unsafe and scary. There are two systems that monitor speed, one internal that goes to us and one external that is monitored by a regulator. We have been unable to find any evidence which shows the behaviour described took place. Safety and offering excellent customer service are our main priorities and we work hard at delivering an exemplary tour. As such, we are left scratching our heads with this review.
Written 27 January 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sarah B
1 contribution
Me and my friends went to London on Saturday 16/08/2014. We decided to go on a London Duck Tour as it seemed like a fun and exciting way of seeing all of the landmarks. We couldn't see anything on the website about wheelchair access but assumed it would be fine as it is a main tourist attraction and we are in the 21st Century afterall. However, when we got to the booking office, we were told that the bus was not running properly and we would need to change from a bus to a boat and back to a bus. She continued to tell us all about it - clearly seeing that my friend is in a wheelchair. We then asked about wheelchair access and that's when she told us there is no wheelchair access! Our friend can walk very short distances and so we suggested that with our help, she can walk up the steps onto the bus. We then told that we couldn't take the folded up wheelchair onto the bus and would have to leave it in the office and WALK to the dock (about a 5 min walk). If our friend could walk that far, she wouldn't need a wheelchair! I find it absolutely disgusting that a tourist attraction in a landmark city like London has not joined the 21st century and does not have something as simple as wheelchair access. Many disabled people are missing out on a fun experience because of this. 1/5 is being generous.
Written 19 August 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback and having looked into this, there seems to have been a miscommunication by a member of our staff. We would never expect a wheelchair user to have to walk to our shop to collect their chair. We're sorry that this prevented your group from travelling but we will use this experience to improve our customer care service in future. Perhaps we could take this opportunity to clarify our access for people with disabilities, details of which can also be found on our website. We aim to provide tours that are accessible and enjoyable for people of all abilities. We are in a unique position as DUKWs started life as army landing vehicles and ours have been adapted to meet stringent regulations laid out by land and river Regulatory Authorities. This means that there are an unavoidable five steps up to the passenger compartment. Passengers will be required to leave their wheelchairs to board, however there are support handrails and non-slip surfaces to walk on. Due to limited space, wheelchairs cannot be taken on board but can be left with our departure point representative.
Written 26 August 2014
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Blueknight_NS
Staines, UK11 contributions
Apr 2011
I was persuaded to go on a Duck Tour by my Girlfriend. As a foreign visitor to the UK she was attracted by the novel idea of a land and water tour of London in an amphibious vehicle. I checked the Duck tours website the day before and the information given clearly indicated that they had tours available throughout the following day. However when I arrived at their office the following morning I was told that all but the last two tours had been fully booked!! I was then told that I should have booked up to two weeks in advance!! This isn’t exactly ideal if you’re a foreign tourist. So we ended up with the penultimate tour.
Later we arrive at the meeting point at the correct time and confirm our booking. We are then directed to a queue of other waiting tourists, sitting down. Not on a bench I may add, but the cold concrete wall of a raised flower bed. I decide to stand up, and I am immediately told by one of the organisers, that I must wait sitting down in line. Incensed by his rudeness. I effectively tell him to get lost and stated that I was going to stand. Eventually our ride arrives and we are directed on board. Luckily we managed to get some seats that faced forward. However the six people behind us were lumbered with seats that faced inwards. So unless you crick your neck to the extreme right/left all you would see over a 75 minute tour would be the person in front of you staring right back.
So our tour began and our tour guide introduced herself. I say tour guide in the loosest sense. She spent pretty much the whole trip rambling on, telling terrible anecdotes. Awful jokes and rubbish impressions of people who if you’re a foreigner you would probably not have heard of them. She also, for some reason would make strange noises into the microphone!! It was incessant and most irritating. In my opinion, she was clearly quite mad. It gave us both a headache. As for commentating on the tour there was not a lot that was actually useful. And as a native I can tell you she was factually wrong on a number of occasions. The tour also advertisers the fact that it passes by Buckingham Palace. A highlight you may say. Well hardly, all you get to see of the palace is one glimpse from afar and a long close up look of the outside wall of the gardens. Bricks and wire!! My girlfriend and I felt cheated by this. Eventually we arrive by the MI6 building and we enter the Thames. This was the only fun part, splashing into the river. We then head downstream but only as far as the Palace of Westminster, before returning back. It was actually pleasant to sail on the Thames. But personally I thought that the water part of the trip missed out on some goods parts of London. It was too short. Later we returned to land and completed our trip. Personally I was glad that it was over. As a tour, it’s a bit of a gimmick really. If you want a tour of London, then there are some undoubtedly better and more informative open bus tours. Also I’m sure there are much better ways to travel the Thames by boat. I wouldn’t recommend this. In fact I would avoid it. We were very disappointed. And for 21 pounds a person it’s very expensive. I don’t usually write reviews, I am just doing so to warn others not to make the same mistake that we made.
Later we arrive at the meeting point at the correct time and confirm our booking. We are then directed to a queue of other waiting tourists, sitting down. Not on a bench I may add, but the cold concrete wall of a raised flower bed. I decide to stand up, and I am immediately told by one of the organisers, that I must wait sitting down in line. Incensed by his rudeness. I effectively tell him to get lost and stated that I was going to stand. Eventually our ride arrives and we are directed on board. Luckily we managed to get some seats that faced forward. However the six people behind us were lumbered with seats that faced inwards. So unless you crick your neck to the extreme right/left all you would see over a 75 minute tour would be the person in front of you staring right back.
So our tour began and our tour guide introduced herself. I say tour guide in the loosest sense. She spent pretty much the whole trip rambling on, telling terrible anecdotes. Awful jokes and rubbish impressions of people who if you’re a foreigner you would probably not have heard of them. She also, for some reason would make strange noises into the microphone!! It was incessant and most irritating. In my opinion, she was clearly quite mad. It gave us both a headache. As for commentating on the tour there was not a lot that was actually useful. And as a native I can tell you she was factually wrong on a number of occasions. The tour also advertisers the fact that it passes by Buckingham Palace. A highlight you may say. Well hardly, all you get to see of the palace is one glimpse from afar and a long close up look of the outside wall of the gardens. Bricks and wire!! My girlfriend and I felt cheated by this. Eventually we arrive by the MI6 building and we enter the Thames. This was the only fun part, splashing into the river. We then head downstream but only as far as the Palace of Westminster, before returning back. It was actually pleasant to sail on the Thames. But personally I thought that the water part of the trip missed out on some goods parts of London. It was too short. Later we returned to land and completed our trip. Personally I was glad that it was over. As a tour, it’s a bit of a gimmick really. If you want a tour of London, then there are some undoubtedly better and more informative open bus tours. Also I’m sure there are much better ways to travel the Thames by boat. I wouldn’t recommend this. In fact I would avoid it. We were very disappointed. And for 21 pounds a person it’s very expensive. I don’t usually write reviews, I am just doing so to warn others not to make the same mistake that we made.
Written 29 April 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
scarletCardiff
Cardiff1 contribution
We booked months in advance and should have been highlight of trip before returning to Cardiff. We were booked on the 11 o'clock trip. We arrived well in advance as required. The two duck tour employees were rude and unhelpful and told us we had to wait as they were running late. We waited for almost an hour and throughout this period we were told that the bus would be arriving soon. At 11.30 as the bus arrived we were told that our bus had been cancelled and a private group got on the bus instead. My children were in tears as we were so looking forward to the trip. Also because they made us wait so long before telling us we were unable to find an alternative.
I have never been treated so appallingly by a company before. The impression that they gave was that we were lucky to get a refund. I would not recommend that you use this company.
I have never been treated so appallingly by a company before. The impression that they gave was that we were lucky to get a refund. I would not recommend that you use this company.
Written 19 August 2008
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mtukufu
London, England, United Kingdom12 contributions
Aug 2015 • Family
This is an expensive ride. The idea is that you do a London road tour and that same vehicle is supposed to go on water. But they make you transfer to a different duck boat . The guide was interesting highlight of the tour . It's all very rushed. A very expensive £73 we spent . Yes 70 want enough for a family of four so they charged a further £3 as booking fee.
Written 8 August 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback and we’re sorry you were disappointed by the experience. We note your comments and take them on board
Written 22 March 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
wal
Manila, Philippines21 contributions
Jul 2015 • Family
We booked today the duck tour for 2 families of 4 each and they gave us the first available tour at 5pm which was 4 hours away but that was fine. After planing our day around it we arrive 15 mins before as advised, only to have the gentleman next to the bus tell us to find our seats in an almost full bus where there were no two seats together. The guy was really not helpful, didn't attempt to see if he can move people, and said that it is perfectly normal that we get seperated like this as it is first come first serve. We went back to the office and got a refund, but unfortunately got our day a bit ruined....
Written 5 July 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback and we're sorry our customer service did not meet with your expectations. We value all accurate feedback as it helps us to improve our service. We are grateful to Trip Advisor for the opportunity to address the factual inaccuracies contained in your review. We can confirm there were six seats together and an additional two together nearby. Our Ducks have a maximum capacity of thirty so you are never too far away even if a party is unable to sit together.
Our seating policy was enhanced a few years ago as a result of feedback we received on Trip Advisor encouraging us to seat passengers in an orderly fashion to avoid people pushing in on embarkation. Therefore, people board in the order they check in and our organised and friendly customer service has been welcomed and well received. Your party was one of the last to check in and we boarded you in accordance with our terms and conditions.
Additionally, the review does not reflect how hard the team worked in trying to find an acceptable solution to you which included offering you seats on the next tour as a goodwill gesture. You chose not to take the tour or our alternative offer, so we gladly gave you a refund.
We believe readers of Trip Advisor reviews require accurate information in order to make an informed choice of which attraction to visit or tour to take and we hope we have been able to redress the balance here.
Written 8 July 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ajbrown1972
Haywards Heath, UK8 contributions
Aug 2015
I went on the duck tour today with my 12 year old daughter. As we started our journey on the river the duck seemed to be going very slowly. A passenger asked the captain about this and he claimed it was due to the tide. It was obvious to me that the engine was struggling. After we turned around the engine stopped and we were stranded in the middle of the river. I was immediately concerned that this was a repeat of when a duck caught on fire whilst in the river 2 years ago. The captain (Danny) and tour guide (Gary) did not seem well trained to deal with this at all. A RNLI boat came to assist us very quickly. I hoped that we would be evacuated to this boat but no. We were eventually towed to the fire brigade platoon. However Gary and Danny struggled to lift the anchor and Gary was visually shaking and clearly out of his comfort zone. They both wore life jackets but we were not advised to put ours on. They did not really make any announcements about what was going on and we had to keep asking. My daughter was very upset but no reassurance was offered.
I will not be getting on a duck again.! The vehicle seemed poorly maintained and the staff not properly trained for an emergency.
I will not be getting on a duck again.! The vehicle seemed poorly maintained and the staff not properly trained for an emergency.
Written 5 August 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your feedback and we are sorry you did not have the experience we strive to achieve. We take safety very seriously and respond as follows. The problem was caused by the vessel jumping out of gear (the engine did not stop) and the Captain dropped anchor as a precautionary measure. This held the boat in a safe position whilst we called for assistance. The Port Authority boat gave us a tow to the nearest pier in accordance with our training procedure where everyone was safely disembarked. The reason life jackets were not used was because safety was not jeopardised. Everyone received a full refund and an apology. Circumstances like this are rare and whilst noting our customer’s comments, at no time was there any compromise of people’s safety.
Written 11 August 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Scusate ma questo Dick bus è in funzione tutto l'anno o solo durante la bella stagione? Grazie
Written 21 November 2019
Hi, is duck tour on the river operational? They posted a message on their website that tour on the Thames river is no longer available.
Thank you.
Written 23 May 2018
Hi. My son & I are staying in London in May. Is the Duck tours on the water again for then?
Written 17 March 2018
Hi
They have a great website.
All the information is there.
You can place an order on the site.
There is also an email and a phone number that allows you to ask questions.
Their service is amazing.
The tour is great....
Written 17 March 2018
we will be in London on 28 november. Is it possibile to make London duck tour?
Written 25 November 2017
I think they have stopped trading, best check Duck tours website
Written 27 November 2017
Bonjour, nous serons à Londres fin octobre, et je voulais réserver, mais impossible sur le site. Est ce trop tôt ?
Hello, we come late October in London and we would have loved to have a ride with you. We can not book. You do not make visits in October or is it because it's too early? thank you for your comeback
Written 30 August 2017
Hello and thank you for your question. We are sorry to advise that Thames Water has exercised its statutory rights and given notice to acquire our launch pad at Vauxhall. This means, regretfully, London Duck Tours’ current business of carrying fare paying passengers on the River Thames must cease from 09.00 on Monday 18th September 2017 to make way for the construction of the Thames Tideway Tunnel.
Written 30 August 2017
We are visiting London on Saturday 26th August and would love to book a duck tour. There will be 4 adults and my granddaughter who is nearly four. Is she too young to enjoy this?
Written 20 August 2017
Hi Sam, thank you for your question. We recommend the tour for all ages over 3.
Written 21 August 2017
Hi Deborah, thanks for your question. Yes the tour is suitable. Have a look at our website for any access questions you may have. There are five steps to get up to the passenger compartment.
Written 14 August 2017
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.