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The Laboratory Spa and Health Club

The Avenue | Muswell Hill, London, England
+44 20 8482 3000
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Review Highlights
Initial visit was good...

I initially enjoyed the experience at the club, the gym staff were knowledgeable and friendly... read more

Reviewed 10 September 2015
Mark G
,
London, United Kingdom
Lovely

I went as a guest with my son (who is a member) . Lovely gym, well equipped . Nice, helpful staff... read more

Reviewed 28 August 2015
Pookie677
,
Barnsley, United Kingdom
Read all 55 reviews
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Overview
  • Excellent42%
  • Very good14%
  • Average16%
  • Poor10%
  • Terrible18%
4 days ago
“Non members prioritised in private lesson”
27 Nov 2017
“Spinning classes at Muswell Hill - great motivational instructors, shame about management!”
Closed Now
All hours
Hours Today: 06:30 - 22:00
LOCATION
The Avenue | Muswell Hill, London, England
Clapham / Battersea 
CONTACT
Website
+44 20 8482 3000
Write a ReviewReviews (55)
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21 - 30 of 55 reviews

Reviewed 10 September 2015

I initially enjoyed the experience at the club, the gym staff were knowledgeable and friendly. However, having worked out for many years I didn't need a personal trainer and it was nice as they didn't constantly ask for business whilst I was exercising. As I...More

6  Thank Mark G
Seb B, General Manager at The Laboratory Spa and Health Club, responded to this reviewResponded 21 September 2015

Dear Sir, I'm sorry you felt you had poor customer service. I'd like to know a little more detail so if you could be kind enough to email me directly I'll investigate and follow up (this certainly isn't behaviour we would expect nor is typical...More

Reviewed 28 August 2015

I went as a guest with my son (who is a member) . Lovely gym, well equipped . Nice, helpful staff. We had lunch in the cafe afterwards which was outstandingly good! I could happily eat there everyday! There's some lovely outdoor areas to the...More

Thank Pookie677
Reviewed 5 June 2015 via mobile

I recently visited the spa for a spa day - I gave it as a birthday present. I would Recommend this as it was a great day and was very relaxing . The blonde lady at the cafe was amazing and has the best customer...More

4  Thank Mark E
Reviewed 30 May 2015

I booked the day spa for myself and my daughter . Whilst the initial help organising the day was excellent , it was not matched on the day . The reception staff are not aware of what the package includes and we were unable to...More

4  Thank Pad1983
Seb B, Day Spa Manager at The Laboratory Spa and Health Club, responded to this reviewResponded 3 June 2015

Dear Reviewer, I'm sorry to hear your negative comments, having looked into the situation and worked out the problem I can only appoligise for the mistake. Unfortunately in the week that you booked in for your Spa day the front of house staff were navigating...More

Reviewed 28 April 2015 via mobile

My sister and I treated my mum to a spa day here last week and we had a fab time! As soon as we entered we were greeted by the friendly reception staff and shown around by a very nice manager who gave us a...More

Thank dl0891
Reviewed 14 December 2014

This gym represents a combination of bad value and bad service. They charge you around £100 per month and don't even give you a free or lock for your locker. The staff in the gym are quite nice but the staff on the front desk...More

25  Thank LukeJonas
Reviewed 25 October 2014

A friend invited me to join her for breakfast here one Sunday during the summer. There was no way to avoid the flight of concrete steps leading to the entrance, which my friend's frail mother had difficulty climbing. Once inside I asked whether there was...More

6  Thank JayL17
Seb B, General Manager at The Laboratory Spa and Health Club, responded to this reviewResponded 27 October 2014

Dear JayL, The building is a conversion from an old Laboratory and not purpose built as most health clubs are (like our sister club in Mill Hill). The facility whilst beautiful is technically complex as many of the facilities are spread over various floors. As...More

Reviewed 17 September 2014

I have just recently had a baby and so my husband treated myself & mum to the spa day. We had a voucher for the 2 of us & paid for treatments separately. The spa day itself literally consisted of a mediocre room opposite the...More

16  Thank Aisha U
Reviewed 27 February 2014

This is a great gym with helpful and knowledgeable staff. The equipment is first rate. The classes excellent too. We have had great results through being members. We have also made new friends and re-connected with old friends who also belong The setting and views...More

4  Thank Berseder
Reviewed 16 October 2013

Went on a two for one day and had a lovely time. Luxurious robes, lovely salad for lunch, juice of the day all delicious. Two jacuzzis, good size sauna and steam room. The pool has lanes so you can swim at your own speed. The...More

1  Thank Cripps53
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Ask a question
Questions & Answers
daffodilsSL
7 May 2017|
Answer
Response from teamYaahBaby | Reviewed this property |
I think the lab spa as a business has chosen to not display their membership fee for a reason and that ought to be respected. Best to contact Luca(them) directly
-5
Votes
John S
12 July 2016|
Answer
Response from KB6666 | Reviewed this property |
You have to be aged 16 to become a member.
0
Votes
Christine C
26 April 2015|
AnswerShow all 2 answers
Response from Seb B | Property representative |
Hello there Christine, Off peak membership is £89 per month (Monday to Friday 7am to 10pm) and £104 for peak (weekdays and weekends), the joining fee currently is £75, contact Vas on 02084823000 if you would like further... More
3
Votes