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Karen Millen

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262-264 Regent St., W1, London, England
+44 20 7287 6158
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Review Highlights
Awful service

Ordered an item online on 28th Dec. Six days later no one can tell me where the item is. Customer... read more

Reviewed 2 weeks ago
Carlotta2807
via mobile
Disappointing online and customer service!

If I could give zero starts I would have... WE WILL NOT SPEND ANOTHER PENNY WITH THIS COMPANY... read more

Reviewed 12 December 2017
Kay B
Read all 15 reviews
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Women's clothing store.
  • Excellent26%
  • Very good6%
  • Average0%
  • Poor13%
  • Terrible55%
21 Oct 2017
“Poor service assistants”
2 weeks ago
“Awful service”
Closed Now
All hours
Hours Today: 10:00 - 20:00
LOCATION
262-264 Regent St., W1, London, England
Soho
CONTACT
Website
+44 20 7287 6158
Write a ReviewReviews (15)
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1 - 10 of 10 reviews

Reviewed 2 weeks ago via mobile

Ordered an item online on 28th Dec. Six days later no one can tell me where the item is. Customer service department are hopeless. Four hours spent trying to get through. The team do not follow up is response to complaints or queries. The store...More

Thank Carlotta2807
Reviewed 12 December 2017

If I could give zero starts I would have... WE WILL NOT SPEND ANOTHER PENNY WITH THIS COMPANY! We have been a Karen Millen advocate for 10 years, spending thousands of pounds a year in-store. It has taken 4 weeks to sort out an issue...More

Thank Kay B
Reviewed 7 December 2017 via mobile

the price tags defo dont match with the 'service' which online is pretty non existent. the customer service is a disgrace. standard answers and absolutely NO help. 14 days they say it takes to look into my concern. for a 300 pound dress. seriously no...More

Thank IrinieGreenie
Reviewed 21 October 2017

I love Karen Millen clothing, and we have it in Australia now so it is not as exciting to shop for it when visiting London anymore. However, I was really pleased to see a sale rack in the store in Covent Garden but the sales...More

Thank Belgo96
Reviewed 23 July 2017

My Daughter and I visited London on Saturday 15th July, whilst in Covent Garden we visited a Karen Millen, after finding a shoe in the sale I liked we waited for assistance, stood holding this shoe for a good 10 minutes I was not even...More

Thank hunny222016
Reviewed 9 November 2016

I have purchased very beautiful - very well fitted - black button leggings - it looked amazing, i just loved it! - but quality is very very bad - i have purchased it not even couple of months ago and the part where the knees...More

Thank Rene G
Reviewed 21 January 2016

I've ordered a dress in july, unfortunatelly the fabric was making bullets everywhere after the first use. So I sent it back on my own expense because there shipping partner wasn't working. They first pay back the dress, then after 3 mails where I was...More

1  Thank Laëtitia B
Reviewed 13 June 2015 via mobile

Visited KM Windsor today and was astounded at how rude and catty the staff were! Asked for a price adjustment and was made to feel like a silly penny pincher. I was given my price adjustment but I think the staff took any opportunity to...More

3  Thank Sej98
Reviewed 20 December 2014

Karen Millen has been my favourite shop for years. I have enjoyed buying different outfits there for different occasions, and up until today, the customer service had been good. For the first time, I returned a top for exchange (few days after purchase), after discovering...More

3  Thank ugm3sk
Reviewed 13 September 2011

Apart from the fact that KM is my favourite fashion brand..... I definetely love the store... But every KM store I enter, it's a pleasure to have a look and to have a talk with the shop assistants... You absolutely HAVE TO buy something there,...More

1  Thank pverde123
Nearby
Soho
The go-to district for a good time in London, Soho
hosts a wealth of world-class theatres and a
compelling lineup of cafes, restaurants, pubs, bars,
and clubs. At Soho's core is London's original Red
Light District and the epicenter of the LGBT scene –
and thus the city's hottest nightlife. For shopping
enthusiasts, Soho is not only the home of London's
greatest concentration of boutique shops, but also the
...More
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