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Neal's Yard Remedies

Is this your business?
15 Neal's Yard | Wc2, London, England
+44 20 7379 7222
Review Highlights
Great products

I have read a lot of other complaints about the customer service. We found it to be adequate. Not... read more

Reviewed 27 November 2017
Province of Naples, Italy
Lovely shop, atrocious customer service

Love the products and they're cheaper to purchase here than in Australia which is great. However... read more

Reviewed 15 August 2017
Emily C
Melbourne, Australia
Read all 32 reviews
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Perfume and cosmetics store.
  • Excellent48%
  • Very good25%
  • Average15%
  • Poor9%
  • Terrible3%
Travellers talk about
“lovely shop” (2 reviews)
“covent garden” (2 reviews)
“gifts” (2 reviews)
Open Now
All hours
Hours Today: 09:00 - 21:00
15 Neal's Yard | Wc2, London, England
Covent Garden
+44 20 7379 7222
Write a ReviewReviews (32)
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1 - 10 of 22 reviews

Reviewed 27 November 2017

I have read a lot of other complaints about the customer service. We found it to be adequate. Not bad, but nothing to write home about. They had a great selection of products we were looking for.

Thank notb4mybeer
Reviewed 15 August 2017

Love the products and they're cheaper to purchase here than in Australia which is great. However, this does not in any way make up for the fact that their customer service does not exist. I was not acknowledged the whole time I was in the...More

Thank Emily C
Reviewed 27 June 2017

I actually like a few of their products--the Wild Rose Beauty Balm is amazing, they have a nice frankincense perfume. Others are really overpriced (their body washes) and/or ineffective (face washes). But this isn't a review for the products; everyone has their preference, after all....More

1  Thank AriEila
Reviewed 12 June 2017

If you haven't been to Neal's Yard at Covent Garden add it to your list. It was a little hard to find as I was looking to visit Neal's Yard Remedies Shop. What a delightful treat. Knocked my socks off. The colours and the little...More

Thank June Q
Reviewed 31 May 2017 via mobile

Neals Yard has been around since the 80's and continues to produce an excellent range of Organic and Natural Products. The staff are always well educated with the range, helpful and friendly. Love the products!

Thank NannaA53
Reviewed 8 April 2017 via mobile

These guys are pretty hard core about their love for natural and organic products which is great to see. They also stock a lot of herbs and berries in store. As you might expect with things of this sort, its expensive but I'd rather spend...More

Thank kani75
Reviewed 22 June 2016 via mobile

A bit hard to find the entrance to the Neal's Yard yet it was worth visiting to have a spa treatment at the Neal's Yard Remedies Therapy room. If you plan to visit from Japan, please note they do not provide a disposable underwear like...More

1  Thank Akie S
Reviewed 20 June 2016

This was at the end of my 2 week vacation in Europe. So it was so amazing to get a massage and facial at the Spa in Neal's yard convent garden. My masseur was Vincente and he was amazing. It was using their products and...More

Thank Lily1112014
Reviewed 7 June 2016 via mobile

Labelling in the health and beauty business is such a joke and it's great to see that it can be done the simpler way. Neil's Yard have clear notices on their products that consistently let you know they will not use a number of ingredients...More

Thank kani75
Reviewed 26 May 2016

Shop was being refurbished so there was only a small pop up shop next door, but we found what we needed. Very friendly staff.

Thank BelgianKiwi
Covent Garden
Whether you're headed here to check out the multitude
of shops, theaters, cafes, pubs, and restaurants, or
simply to be among the multitude of people who pass
through this pretty part of town, you'll love soaking
up the festive and historic atmosphere in and around
Covent Garden. Even if you don't have tickets to the
opera or a show at one of the many famous theaters
here, don't be surprised if find yourself captivated
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