Hippodrome Casino
Hippodrome Casino
4
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
An iconic listed 1900 theatre restored to become one of the best entertainment complexes in London. 80,000ft2 of fun spread over seven floors. Three casinos, a dedicated poker floor, a Baccarat lounge, nine bars including a secret bar, Heliot Steak House - judged the best steak restaurant in London, a 326-seat theatre currently hosting Magic Mike Live, Chop Chop Chinese restaurant, Crêpeaffaire pancakes, a cocktail lounge with live music, a three-tier outdoor terrace and bars, two private dining room, a sports lounge and more. No membership required, but a great reward club where you get a minimum 10% off food and drink (you need photo ID to get a reward card) Over 18's only. If you are fortunate enough to look under 25 please ensure you bring a photo ID, either a passport or full driving license.
Duration: 1-2 hours
Suggest edits to improve what we show.
Improve this listingTours & experiences
Explore different ways to experience this place.
Full view
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Revenue impacts the experiences featured on this page, learn more.
Top ways to experience Hippodrome Casino and nearby attractions
The area
Address
Neighbourhood: Leicester Square / Shaftesbury Avenue
How to get there
- Leicester Square • 1 min walk
- Covent Garden • 5 min walk
Reach out directly
Best nearby
We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location.
Restaurants
10,000 within 3 miles
Attractions
2,395 within 6 miles
See what travellers are saying
- Damon R1 contributionGreat dinner experience.Food was excellent, along with the service, can’t fault any of it. The steak is one, if not the best steak I’ve had, and the wine selection is top notch. You can’t believe this is located inside a casino!Dear DamonR. Many thanks for the lovely review. The Heliot steak house is one of the many attractions of the Hippodrome. Food and service exemplary, as it is with the other attractions, so do try them all out!Written 18 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited August 2023Travelled with friendsWritten 15 September 2023
- Kapil S15 contributionsOne of the best place to visitOne of the safest and good vibe rod top bar. I feel safe here and the customer service or first class. All staff including security are so polite and take care of the customers like a king! So pleased to write a review. One of the best place to visit for food, drinks and also play!Dear Kapils.So kind of you to write the review. One of the valued assets of casinos are they are safe, with lots of security and low tolerance to people who have drunk too much. and when you couple that with great bars, restaurants and casino games, it makes for a safe and fun night out, and the roof top bar is a great example. Thank youWritten 18 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled soloWritten 15 September 2023
- RugyspanielStamford, United Kingdom23 contributionsFantastic central London visitThis is the perfect place in central London to meet friends and colleagues. Every year a group of us meet on Remembrance weekend and the staff of the Hippodrome can’t do enough to accommodate us. The snacks are very good and costs for drinks very reasonable for central London. A must visit for those that like to gamble a little and also the Steak restaurant is amazing!Dear Rugyspaniel. The great thing about the Hippodrome is that it is so versatile and people use it in so many ways, and create new memories, rekindle old friendships and have great experiences. It is an honour to look after people who have been in the military and to be able to thank them for looking after us. Thank you and thank you for your lovely reviewWritten 24 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited November 2022Travelled on businessWritten 21 September 2023
- Kiana LAtlanta, Georgia495 contributionsNot that big but fun to explore with rooftop barWe primarily visited this casino for the steakhouse but we explored after our dinner. The casino is not that big but seems to have all the basics. It was somewhat easy to navigate. Sometimes we were unsure if we could access certain areas. We really enjoyed the rooftop bar. Great drinks and not too busy. The rooftop bar also had heaters so it's a good place to visit throughout the year.Dear kianantravel. I am guessing you are from the other side of the pond where everything is bigger! The Hippodrome is the largest and busiest casino in the UK, so I feel a little disappointed by your comment that we are not that big!. We are 80,000ft2 with seven floors, eight bars, three Casino areas, poker rooms, Magic Mike Live and more and by British standards are huge! I am delighted that at the least you enjoyed the steak House and the rooftop bar, two of our jewelsWritten 24 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited April 2023Travelled as a coupleWritten 22 September 2023
- Lewis K4 contributionsA must visitMyself and a couple of colleagues came to the Heliot steak restaurants at the Hippodrome and it was wonderful. The selection of steaks (both in terms of different cuts and countries) is extensive and gives a fantastic amount of choice. Likewise, the wine menu (both for dinner and into desert wines) gives a very elegant selection. The quality of both the food and drink is phenomenal, services was excellent and all around a memorable evening. Would definitely recommend and will certainly be back again soon.Dear 331Lewisk. I am delighted you had a great time at the Heliot Steak House. I may be accused of being biased, but I agree with everything you said! The idea is to do the basics really well and have such a choice, served so well, that you want to come back and we look forward to your next visit. If you have not had it already, the Finnish fillet steak on the bone is interesting......Written 28 September 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled on businessWritten 28 September 2023
- Mariya S4 contributionsMust-visit in LondonThe Hippodrome is always fun to visit - whether you like to gamble or just have a nice drink at the rooftop terrace, the atmosphere is brilliant! It has the nicest staff I've ever interacted with in London. And of course the Magic Mike show is amazing, perfect for girl's night out.Dear Mariya. Amazing review, thank you. The roof terrace and Magic Mike is a great combo, especially with great staff, so thank you for all your kind words!Written 5 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited September 2023Travelled with friendsWritten 2 October 2023
- Rob KNew Brighton, United Kingdom23 contributionsFabulous rooftop terraceWent to watch the NFL they have all the games. It was busy as expected, we'd just got back from the game at Wembley. Decided to check out the rooftop terrace, and it was fabulous. Very attentive staff and made us feel very welcome. Nothing was too much trouble. Also, very reasonable priced drinks considering its location. Didn't use the casino as that's not my thing, but there plenty of options if you fancy a gamble.Dear RobK. Great thing with the Hippodrome is there are plenty of options for everyone, bars, Sport, casino, poker, food and more. Delighted you had a good time, do come againWritten 6 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 3 October 2023
- Ali-Oh73Leeds, United Kingdom75 contributionsThank you to the manager and her team!We hit the bar after seeing the show Magic Mike and unfortunately had a rather nasty incident with a group of ‘men’. I went straight to a bar person to show her what had happened and the management and security stepped straight in and dealt with the incident very swiftly and professionally. We were looked after immediately afterwards, had our drinks replaced as a precaution, not just mine and we were checked on during our stay. I can’t praise the manager and her bar team and security enough for their care and attention to ensuring our night wasn’t ruined. I will 100% come back as the atmosphere was great and the drinks were really reasonable, not what I was expecting for the centre of London. Thankyou to the manager and her team!Dear Ali. Thank you for the great review. I am sorry to hear you had an 'incident' at the Hippodrome, but delighted that is was dealt with properly, quickly and effectively. We do not allow bad behaviour and have strong cctv and security to ensure everyone's safety and well being in the Hippodrome. I sorry there was an incident in the first place, but I am delighted that the system proved itself. And above all pleased that you enjoyed the atmosphere and will be backWritten 18 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 16 October 2023
- Christina K4 contributionsGo to 'Chop Chop'What a fantastic evening we had at 'Chop Chop'. From the minute we stepped into the restaurant the staff were so welcoming and efficient. All of the food was absolutely delicious . However, I really recommend the sweet and sour chicken, sea bass, noodles and pork dumplings. The restaurant had a peaceful yet groovy vibe and we could not believe that is is open till 4am - perfect for a late night bite. 'Chop Chop' is a trendy yet authentic restaurant which we will definitely be go back to.Dear Christina K. I agree! I went there twice last week and loved both meals. Great staff, amazing food and an odd robot is a heady combination. Excellent review by Jay Rayner today as well, so the secret is out!Written 29 October 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with familyWritten 26 October 2023
- Graham W11 contributionsJust fabulousEverything about my regular trips to The Hippodrome Casino is perfect from start to finish. From the moment I am greeted by the doorman to the moment I leave. I feel like every member of staff really care about their guests and show pride in their work. Recently I had booked a table in The Heliot Steak House for about the 10th time this year. Watching the serving staff as they smoothly and efficiently took and delivered orders was like watching a perfectly choreographed show. The food is spectacular and is always fabulous experience, which I can't recommend highly enough.Dear Graham. What a lovely and charming review! My team are fantastic and it is so motivational for them to get reviews like this. It makes all their hard work, creating a fantastic, safe, welcoming environment where people can socialise, get excitement and pleasure and above all have fun, worthwhile. Thank youWritten 6 November 2023This response is the subjective opinion of the management representative and not of Tripadvisor LLC.Visited October 2023Travelled with friendsWritten 4 November 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Contribute
Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.
Popular mentions
We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
4.0
1,639 reviews
Excellent
1,033
Very good
303
Average
109
Poor
48
Terrible
147
Jonathan S
1 contribution
Nov 2021 • Business
Terrible experience. I have visited here so many times and spent a small fortune - yet the bouncers this evening said that they weren’t letting in British people who looked drunk. Will never visit again and had a small group of work colleagues with me who went elsewhere. Very sad. I recommend you avoid this place if you’re looking to take people for a party - unfortunately the door staff are making their own rules.
Written 30 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jonathan. Excellent review showing exactly why the Hippodrome is a great place to visit. We don't let in drunk people, British or otherwise. It is fairly simple and why it is a great place inside. Thank you
Written 1 December 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Harry A
2 contributions
Feb 2022 • Friends
It was my first time back for a meal in the Hippodrome In about 8 Years and I had just as great a time then as I did now. Four of us went for Food and drinks at the Steak House followed by Cigars and Cocktails at the roof top bar.
The restaurant has a small but succinct menu of items to choose from and it doesn't disappoint, I had the Sea Bass Ceviche starter which has an incredible taste to as it comes coated with passion fruit puree and tiger milk and gives a great balance of sweet and savory while also being plated beautifully with a centre of dried ice adding to the appeal. Following this we all cracked into the steak menu, we had two x-large Rib Eye (so worth the extra size) which tasted incredible, as well as two Spanish Fillet on the bone. To go with my Rib Eye, I went with a béarnaise sauce and a side of mushrooms and chips. I need to ask where they get their sauce from because it tastes incredible so I highly recommend when your waiter asks what sauce you would like with that you go for the béarnaise sauce. Talking of the waitstaff, are waiter was a lovely fellow who took great care of our table all evening and did a great job of making sure we were happy and that there were never any issues. The Steak House is a fantastic eating space but what makes it more incredible is even with a busy and bustling casino and music in the background no one needs to shout while sat at the table to be heard, I don’t know if it's great acoustic design or magic but I had an easier time talking with people at my table during the evening than I do in most restaurants and there must be ten times the numbers you would find in restaurant moving around the building.
Following the food we hit the ground-floor Blackjack tables for a couple of games of blackjack before heading up to the roof top bar for one last cocktail and cigars It’s an incredible venue, beautifully maintained and has a wonderful atmosphere to it and highly recommend that if you have a night in London that you head to the Hippodrome Casino for a really enjoyable evening.
It was my first time back for a meal in the Hippodrome In about 8 Years and I had just as great a time then as I did now. Four of us went for Food and drinks at the Steak House followed by Cigars and Cocktails at the roof top bar.
The restaurant has a small but succinct menu of items to choose from and it doesn't disappoint, I had the Sea Bass Ceviche starter which has an incredible taste to as it comes coated with passion fruit puree and tiger milk and gives a great balance of sweet and savory while also being plated beautifully with a centre of dried ice adding to the appeal. Following this we all cracked into the steak menu, we had two x-large Rib Eye (so worth the extra size) which tasted incredible, as well as two Spanish Fillet on the bone. To go with my Rib Eye, I went with a béarnaise sauce and a side of mushrooms and chips. I need to ask where they get their sauce from because it tastes incredible so I highly recommend when your waiter asks what sauce you would like with that you go for the béarnaise sauce. Talking of the waitstaff, are waiter was a lovely fellow who took great care of our table all evening and did a great job of making sure we were happy and that there were never any issues. The Steak House is a fantastic eating space but what makes it more incredible is even with a busy and bustling casino and music in the background no one needs to shout while sat at the table to be heard, I don’t know if it's great acoustic design or magic but I had an easier time talking with people at my table during the evening than I do in most restaurants and there must be ten times the numbers you would find in restaurant moving around the building.
Following the food we hit the ground-floor Blackjack tables for a couple of games of blackjack before heading up to the roof top bar for one last cocktail and cigars It’s an incredible venue, beautifully maintained and has a wonderful atmosphere to it and highly recommend that if you have a night in London that you head to the Hippodrome Casino for a really enjoyable evening.
Written 23 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Harry. I was salivating as I read your description of the Heliot Steak House. You should be a professional! Well noticed about the music volume. I don't like being in a restaurant where you can't talk, takes the fun out of it, and the joy or having your own place is you make the rules. Hence why the volume is sensible. There are a host of other things in the Hippodrome that you may not notice but are just right, even down to the detail of the loo doors pushing out when you have washed your hands so you don't have the door knob dilemma. Thank you
Written 25 February 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emma W
London, UK50 contributions
Jun 2021
My friends and I visited here for the second time a couple of weeks ago and had a HORRIBLE experience that left one of us in tears. We arrived and after 15 minutes of trying to find a table we went to the toilet, and as the ladies were closed (for what reason?) the 4 of us went into the gender neutral toilet together. We were then greeted by 5 (FIVE) bouncers demanding that we left the venue. We asked multiple times WHY a group of 4 young girls were being intimidated and told to leave and they accused us of doing drugs in the toilet. We told them to search us, to drug test us, anything to prove they were so so wrong. I'm sure there are plenty of people in there doing drugs and they were accusing the wrong people. To be accused of that is absolutely disgusting and we will never be stepping foot in there ever again, I will be telling everyone I know to avoid.
Written 24 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Emma. I am sorry if you feel wrongly accused, but the situation does sound unusual and I can understand the response
Written 25 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trail23145153306
London, UK71 contributions
Sept 2021 • Couples
First time but won’t be the last. Very nice staff from front reception to gaming personnel. However, booked a table in the roof top and was told if we left our allotted table to go and play the gaming tables we would lose our table space so decided to leave and gone down stairs. Another disappointment was one lift was out of order and was a nightmare trying to get up to the top floor as she could not walk up the stairs.
Also on the website it clearly states that different denominations of chips are avails to play at the roulette tables but we were told only £5 chips available and other amounts only available on the machines
Anyway enjoyable night was had by all apart from these disappointments
Also on the website it clearly states that different denominations of chips are avails to play at the roulette tables but we were told only £5 chips available and other amounts only available on the machines
Anyway enjoyable night was had by all apart from these disappointments
Written 6 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Trail23145153306. Thanks for your review and comments. Delighted you had an enjoyable night. Your comments are perfectly fair. Rooftop bar I trust you can appreciate we are too busy to hold tables when people go off for indeterminate lengths of time, but your comment on the lifts is spot on. We too do not want lifts out of order. We have fully refurbished three of our six lifts already and are working through the rest, so apologies for any inconvenience whilst this happens, but it will be worthwhile. Regarding the chips on the gaming tables, there is a slight confusion. Each table has a minimum bet value, but there are different domination tables, so you get £5, £10, £25 tables etc. On Roulette tables people get their own colour chips to avoid confusion, generally playing the same chip value, but you can ask for your colour chips to be a higher value. On the card tables, blackjack etc, you can use your normal cash chips of any demonination, just having to place at least the minimum bet. I hope that explains things and apologise for the confusion. It will come clearer next visit I am sure!
Written 8 September 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stuart Johnson
3 contributions
Aug 2022 • Solo
I Have been coming to The Hippodrome for around 10 years and every visit gets better and better. The attention to details blows my mind every time.
The staff treat you in a friendly and professional manner and it’s very sweet when they remember your name.
As a member I enjoy the events the happen throughout the year including the birthday celebrations which are always amazing.
I’ve visited most parts of The Hippodrome which cater for first timers to regular visitors on the gaming floors.
The Heliot steak house is truly glorious with an amazing menu (think I’ve tried most things).
The penny bar is a great area to sit with friends for a casual drink and chat. You will often bump into celebrities here.
I recently learned that the legendary Jimmy Thomas who was the president of the Hippodrome had sadly passed away. He had time for everyone and really brought old-school charm to this wonderful establishment.
I would highly recommend you visit The Hippodrome if you are passing and Wish Simon and the team the best of luck. Here’s to another fabulous 10 years.
Thanks for everything
Stuart Johnson
The staff treat you in a friendly and professional manner and it’s very sweet when they remember your name.
As a member I enjoy the events the happen throughout the year including the birthday celebrations which are always amazing.
I’ve visited most parts of The Hippodrome which cater for first timers to regular visitors on the gaming floors.
The Heliot steak house is truly glorious with an amazing menu (think I’ve tried most things).
The penny bar is a great area to sit with friends for a casual drink and chat. You will often bump into celebrities here.
I recently learned that the legendary Jimmy Thomas who was the president of the Hippodrome had sadly passed away. He had time for everyone and really brought old-school charm to this wonderful establishment.
I would highly recommend you visit The Hippodrome if you are passing and Wish Simon and the team the best of luck. Here’s to another fabulous 10 years.
Thanks for everything
Stuart Johnson
Written 16 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Stuart.
I am humbled by your review and particularly by your lovely words about my dad.
He and I set out on this journey to create something special in London, and I am now going on alone, but will ensure we keep getting better.
I am delighted you enjoy the Hippodrome so much, and I really enjoy an intelligent review rather than a critical one from someone who may just have had too much to drink complaining about not being let in!
Thank you. Thank you. Thank you.
Written 19 August 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ross S
1 contribution
Aug 2021
The Hippodrome is an absolutely fantastic entertainment experience. I've enjoyed visiting for over 12 years. Each year the experience has got better and better with constant improvements being made.
I'd highly recommend the Heliot Steak House (best steak I've had in London), before relaxing on the Leicester Square roof terraces enjoying a cocktail or two.
If gambling isn't your thing you'll still have plenty of entertainment to choose from and if it is your thing you'll love the Hippodrome.
The staff deliver a 5-star service and are extremely friendly.
Check it out.
I'd highly recommend the Heliot Steak House (best steak I've had in London), before relaxing on the Leicester Square roof terraces enjoying a cocktail or two.
If gambling isn't your thing you'll still have plenty of entertainment to choose from and if it is your thing you'll love the Hippodrome.
The staff deliver a 5-star service and are extremely friendly.
Check it out.
Written 25 August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear RosssX
Thanks for your lovely review. We have only actually been open 9 years, but it feels longer to us as well, partly because of the incredible historical heritage of the Hippodrome. Do come again!
Written 26 August 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Memorymaker
30 contributions
Mar 2022 • Friends
Attended Magic Mike event which will review separately.
Went to bar bought a drink then were sold a tequilas which were for the dancers. The manager asked who they were for I said the dancers he said good don’t drink them. I gave to once dancer and the waitress gave the other 2 to the other dancers. So we didn’t have any tequila. This is when we started to have issues. Ordered a drink from waitress we were refused. One manager came told us we needed to order food first. We ordered a meal a bit perplexed. He then made us a free cocktail. Moved to main bar friend ordered us 2 bottles of peroni - refused again. Now this is where it got interesting. Basically restaurant manager, bouncer and another prestige manager all argued with main bar manager that there was no reason for us to be refused. He must of had overruling authority and it stood. He then went on to say various contradicting things that it was for our safety inferring we could come to harm if we left the hippodrome as there were unsavories outside. He then said it was to do with us having tequila as the bar has a no shot policy after magic mike. 2 issues with this a) we were sold them so that’s not our fault how would we know that b) appears dancers are allowed shots c) we didn’t actually drink them they were got the dancers which the waitress delivered. Defo put a downer on our night, we were left embarrassed and it overshadowed the good experience we had at the show.
Went to bar bought a drink then were sold a tequilas which were for the dancers. The manager asked who they were for I said the dancers he said good don’t drink them. I gave to once dancer and the waitress gave the other 2 to the other dancers. So we didn’t have any tequila. This is when we started to have issues. Ordered a drink from waitress we were refused. One manager came told us we needed to order food first. We ordered a meal a bit perplexed. He then made us a free cocktail. Moved to main bar friend ordered us 2 bottles of peroni - refused again. Now this is where it got interesting. Basically restaurant manager, bouncer and another prestige manager all argued with main bar manager that there was no reason for us to be refused. He must of had overruling authority and it stood. He then went on to say various contradicting things that it was for our safety inferring we could come to harm if we left the hippodrome as there were unsavories outside. He then said it was to do with us having tequila as the bar has a no shot policy after magic mike. 2 issues with this a) we were sold them so that’s not our fault how would we know that b) appears dancers are allowed shots c) we didn’t actually drink them they were got the dancers which the waitress delivered. Defo put a downer on our night, we were left embarrassed and it overshadowed the good experience we had at the show.
Written 11 March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear M3morym8ker. Well on the positive I am delighted you had a good time otherwise and enjoyed the show. On the negative I am sorry you had a bad experience at the bar. I have investigated this and cannot find any record of the incident. I will put it down to confusion and hope that you will forgive us
Written 6 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stu E
Berlin, Maryland70 contributions
Jun 2022
Played 1/2 at the poker room on a Saturday night, comments below:
At 6:00 on a Saturday evening I waited about 30 minutes for a seat, not too bad.
There's no amplification or texting /etc. that I could see/hear - so once you're on the list you have to keep an eye on the queue.
Was a very enjoyable evening - having a few hours to play while in London. Table mates were from all over the place. Level of play was below what I expected - pretty much like the states at this level.
Table service, quality of the dealers, all the basics A+
Thank you!
At 6:00 on a Saturday evening I waited about 30 minutes for a seat, not too bad.
There's no amplification or texting /etc. that I could see/hear - so once you're on the list you have to keep an eye on the queue.
Was a very enjoyable evening - having a few hours to play while in London. Table mates were from all over the place. Level of play was below what I expected - pretty much like the states at this level.
Table service, quality of the dealers, all the basics A+
Thank you!
Written 30 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Stu
Thanks for your lovely review. Pleased you had a good time. There are a range of games including 2/5 and above if you want to play at a higher level, just ask at the reception desk for more details
Written 4 July 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mikemlondon
383 contributions
Nov 2022
The great thing about this casino is that it isn't just a casino. In fact we didn't go there to gamble and you don't need to be a member to enter. Half of our group went to see the show 'Magic Mike' which is inside the casino. The other half sat down in the restaurant upstairs and enjoyed 2 x 400g Argentinian steaks which were great (not cheap - 2 steaks and 6 drinks cost circa £160). We could see people playing at the tables below and it was a great atmosphere. Once the show was over we went down to the basement bar 'Lola's'. This place is excellent, Based around a piano and resident pianist and singer, it becomes a singalong to musicals and rock classics. Apparently musical cast members often pop in to sign as well. We met the Manageress and she was friendly and full of energy. The drinks and music were a great combination and it was an excellent evening. Next time I may even gamble!
Written 13 November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear sw1sec. Absolutely! The Hippodrome is a myriad of delights for grown ups to enjoy in a safe environment, and you can have multiple different experiences on different or even the same night. Poker, cocktails, Magic Mike Live, Roulette, Heliot Steak House, rooftop drinks, Baccarat, Craps, Overtures in Lola's, haircuts and more. All in a fascinating building, spread over seven floors and open 24/7. Do come and try more of the delights!
Written 15 November 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cara M
5 contributions
Jan 2023 • Friends
Awful awful customer service that really put a damper on what was otherwise a great night at the Magic Mike show.
Our group ordered several drinks throughout the show (at 20 quid a drink it wasnt cheap either) and towards the end of the show we placed an order for 3 large aperol spritz (however we were only charged for 2 at a cost of £47.25) and these drinks were not received.
We spoke with two of the staff (Will and Kal) after the show and Kal said the procedure is that drinks are only paid for when received, however this is not being followed by the staff. We asked for a refund and Will essentially said we were liars and that they get this all the time! He brought out bills for pornstar martinis he insisted were ours (we never ordered this drink and the bill was the incorrect value) and he said we ordered blue drinks (we did not). He said he trusted his waiter over us and was smirking at the situation. He then refused to get a manager or have the waiter speak to us which we feel is very unusual behaviour when dealing with a customer complaint.
It was extremely unfortunate as we had a great evening at the show, and our group spent a lot of money so we are hardly going to try and complain to get two free drinks at the end. We have been told we need to email the main manager to request a refund and they will check the cameras... so that is with them. If you go here do not pay for a drink until you receive it.
Our group ordered several drinks throughout the show (at 20 quid a drink it wasnt cheap either) and towards the end of the show we placed an order for 3 large aperol spritz (however we were only charged for 2 at a cost of £47.25) and these drinks were not received.
We spoke with two of the staff (Will and Kal) after the show and Kal said the procedure is that drinks are only paid for when received, however this is not being followed by the staff. We asked for a refund and Will essentially said we were liars and that they get this all the time! He brought out bills for pornstar martinis he insisted were ours (we never ordered this drink and the bill was the incorrect value) and he said we ordered blue drinks (we did not). He said he trusted his waiter over us and was smirking at the situation. He then refused to get a manager or have the waiter speak to us which we feel is very unusual behaviour when dealing with a customer complaint.
It was extremely unfortunate as we had a great evening at the show, and our group spent a lot of money so we are hardly going to try and complain to get two free drinks at the end. We have been told we need to email the main manager to request a refund and they will check the cameras... so that is with them. If you go here do not pay for a drink until you receive it.
Written 28 January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sorry to hear this. We will get it right the next time
Written 8 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Trony
Prague, Czech Republic
Hello
My name is Michal Tronicek. On Monday evening I played with you and casino poker cash game at table 4 until 7 o'clock in the morning and then 10 min Roulete. Today I realized that I miss my valet. I would like to ask if anyone has found it.
Kind regards
Michal Tronicek from Swiss
Written 11 July 2024
Sorry to hear this. always quickest to phone the casino and ask for lost and found
Written 12 August 2024
The tables for magic mike, I can’t see any info on the website about how many people can fit on a table - does anyone know? Thanks
Written 26 May 2024
The tables have wither two or four seats round them. THe seating is quite close together and parties of all sizes can be accommodated. How the box office team and discuss it directly with them
Written 12 August 2024
Coming to London tomorrow and staying over. Seeing the magic Mike show on Sunday and getting the last train home. I will have an over night bag. Does the venue have a cloak room for an overnight bag? (Not a suitcase but a hold-all or rucksack?)
Written 30 June 2023
Yes. As you go in the front doors, there is a cloakroom on the left hand side. You will be given a ticket to collect your items when you leave.
Written 1 July 2023
how is the crowd on sunday night or monday night. do we have to get ticket to play roulette ?
Written 12 May 2023
Well if you walk straight in, you can only play one spot on the blackjack table if it is busy or if you are playing multi spots, if new players come, you can only play one spot maximum if new players want to play the other spots.
If you like playing multi spots on blackjack table without disturbance, your only option in this casino is to book private table which kind of sucks and you know the story what happened to me after.
In other casinos if you are playing multi spots, you do not have to give your spots to new players.
That is why I stopped playing blackjack in hippodrome casino altogether. Limited options and dirty tricks from casino.
I only play live roulette now in Hippo casino with occasional live poker. And I do not tip them at all now.
Written 18 May 2023
Azizur R
London, United Kingdom
Hi I been hippodrome last night. And they took my money. As deposit. And explain me I been suspended. Advice me to email customer service. And I did. I don’t know whey’s I been suspended
Written 20 July 2022
Customer service will always sort and explain
Written 28 September 2022
I came to yesterday in hippodrome London casino and won some money and went to desk to collect my money but they said my membership was suspended but I never knew that and they refused to pay me and they never sent me any email or letter that I was suspended
Written 5 March 2022
Hi Arslan, we'd love to help you, but we need some more information.
Could you email us at cse@hippodromecasino with the details?
Written 25 April 2022
I booked a premium table for the Magic Mie shpw. However how many seats does it take? I'm bringing two friends with me.
Written 13 February 2022
Dear Haneen. You buy each seat individually, so each person will need to buy a ticket.
Written 14 February 2022
achraf
Paris, France
Bonjour l’entrée est acceptée pour tout le monde ou il faut être membre ? Faut-il une tenu vestimentaire particulière ?
Written 20 October 2021
Pas besoin d'être membre, il suffit d'avoir plus de 18 ans. Il est bon d'apporter une pièce d'identité avec photo pour prouver l'âge. Et tu portes tout ce que tu te sens à l'aise de porter
Written 2 December 2021
…
Showing results 1-10 of 99
Revenue impacts the experiences featured on this page, learn more.
Is this your Tripadvisor listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim your listing