Exclusive Airports, London: Hours, Address, Exclusive Airports Reviews: 4.5/5
Exclusive Airports
Exclusive Airports
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
We are specialised in airport transfers in the United Kingdom and accept all type of card payment through online booking.
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Contribute
4.5
388 reviews
Excellent
309
Very good
29
Average
10
Poor
10
Terrible
30
Meila B
3 contributions
Dec 2019
I booked a car for my mum to be picked up from Heathrow Airport after over 30 hours of long haul travel. The driver was not there when she arrived so I called their customer service line and was told that the driver was only five minutes away and would be there shortly. Five minutes passed, still no driver. So I called customer service again. This happened over and over and over until 1.5 hours later the driver arrived. My mum was left standing in arrivals waiting for a driver and I was constantly being lied to about that drivers arrival. During all of these calls I kept asking what the heck was going on and whether my mum should just get public transport (it was nearing peak hour in London which would make the car journey really long!). They continuously reassured me that my mum should remain in the waiting location.
When the driver eventually arrived he then lied to my mum and told her that it was her fault because she was waiting in the wrong location. He then changed tack and tried to say that there was an accident on the road so he was stuck in traffic.
I raised a complaint with customer service afterward and requested a refund that equated to amount they would have charged us as a customer if we were late for them. I have been chasing them on this complaint for over three months - they keep ignoring my complaint hoping that I will let it go and will only respond when I chase them.
The response to my complaint was yet another lie - there was apparently no car available for the driver and I wasn't entitled to a refund because I had utilised the service. They also said that I was informed of this on the day and so should have chosen to make my mum take public transport.
Constant lies and appallingly disgusting customer service. I will never use them again and neither should you.
When the driver eventually arrived he then lied to my mum and told her that it was her fault because she was waiting in the wrong location. He then changed tack and tried to say that there was an accident on the road so he was stuck in traffic.
I raised a complaint with customer service afterward and requested a refund that equated to amount they would have charged us as a customer if we were late for them. I have been chasing them on this complaint for over three months - they keep ignoring my complaint hoping that I will let it go and will only respond when I chase them.
The response to my complaint was yet another lie - there was apparently no car available for the driver and I wasn't entitled to a refund because I had utilised the service. They also said that I was informed of this on the day and so should have chosen to make my mum take public transport.
Constant lies and appallingly disgusting customer service. I will never use them again and neither should you.
Written 19 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Chantelle
Sydney, Australia1 contribution
Mar 2020
Just moved to London and had a great experience travelling to my AirBnB. Driver was on time and friendly to chat to, would recommend them 100%
Written 17 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Friend_jkt
Jakarta, Indonesia2 contributions
Dec 2019 • Solo
On 7 Dec 2019 I booked airport transfer for my daughter to Heathrow T4.Driver came 15 mins late. Then disaster happened. Driver made stop at gas station for refilling something but not the gas(later he reported differently to the office). He opened the trunk and after a while my daughter saw he dropped something inside the engine. So after 20 mins, my daughter called me and asked me to call their office. I called the office and asked for urgent replacement. After calling the driver,the staff told me without sorry that my daughter must get off from their car and try to find Uber. I told them it’s not fair since I booked for airport transfer and we need to get there for boarding in 60 mins!The staff said it’s out of their control and could happen anytime. What a BS!From the time driver said he needs to refill something I’m pretty sure that he knows that there was a problem with his car and he should ask a replacement at the first time. Actually I decided not to use their service again but it’s too bad I already mad another booking for came back at 5 Jan. Again they showed a terrible service. Their driver supposed to be ready at the airport gate at 1 PM but without any information he came late at 2 PM. Again no support or apology from their office. THAT’S THE LAST TIME I USE YOU GUYS
Written 6 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Georgios
London, UK1 contribution
Dec 2019
The driver called me and said that he was waiting for us next to cafe and asked me to go there to meet him, when the agreed meeting point was the arrivals, and when, in fact, he wasn't even in the building yet. He eventually came 7 minutes late. Too much pretending and many lies when a simple "I am sorry" would have sufficed. The child seat was useless.
Written 29 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Ronald E
Sacramento, California, USA4 contributions
Oct 2018
Courteous driver was prompt, friendly, and helpful. He offered good tips as to where one might go for a quick meal, or a more extensive sit-down dining experience.
Written 3 September 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Stevo
Sydney, Australia110 contributions
Jul 2019 • Business
Like a lot of other reviewers, I looked through the top few airport transfers in London and got a lot of flakey responses - a surprise given their rating! I was recommended Exclusive Airports by a work colleague and I was dubious as first because they had an offshore person “answering” my email who’s English was not their first language, and by “answer” I mean they failed to address any of my questions at all. But after I got a hold of someone on WhatsApp (see their website for details) in UK hours they were able to clear up my confusion.
It’s pretty much like Uber but better. You can track the driver’s location, they send you updates by sms and email, and you can prepay by credit card. It’s efficient, effective and all the drivers I encountered were fantastic. Helpful with luggage and my curiosity of London landmarks, courteous and most importantly reliable. That is critical especially when you arrive very early in the morning or when you need to battle london traffic when you depart. They confirm again before arrival, they turned up on time, the cars were clean and tidy, and there was absolutely no issue at all.
Having done a lot of due diligence on the other transfer companies, I’m glad I settled with this one. Keep up the good work guys!
It’s pretty much like Uber but better. You can track the driver’s location, they send you updates by sms and email, and you can prepay by credit card. It’s efficient, effective and all the drivers I encountered were fantastic. Helpful with luggage and my curiosity of London landmarks, courteous and most importantly reliable. That is critical especially when you arrive very early in the morning or when you need to battle london traffic when you depart. They confirm again before arrival, they turned up on time, the cars were clean and tidy, and there was absolutely no issue at all.
Having done a lot of due diligence on the other transfer companies, I’m glad I settled with this one. Keep up the good work guys!
Written 29 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hongkongboy55
Richmond, Canada652 contributions
Jun 2019 • Friends
We used them in June for Central London to Southampton as well as Southampton to Airport. Booking was thru Viator enjoying a promotional discount. Service was good on both times. On the first route, I received phone call from driver about his arrival whereas in the second route, I received calls from both the company and drivers. Both vehicles were clean and drivers were polite. No complaint especially under discounted price. Will use them again if price is right.
Written 5 July 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
webme
Beckenham, UK1,331 contributions
Jun 2019 • Couples
Pickup on the way out was half an hour late. That's inexcusable for an airport transfer.
Return journey was very stressful. Driver seemed to be in a very bad mood and drove dangerously. Swerving at speed between lanes, beeping his horn at traffic lights and driving at speed right up to the car in front.
That's it for me. I won't risk it for a cheap ride. I'll pay more with someone else.
Return journey was very stressful. Driver seemed to be in a very bad mood and drove dangerously. Swerving at speed between lanes, beeping his horn at traffic lights and driving at speed right up to the car in front.
That's it for me. I won't risk it for a cheap ride. I'll pay more with someone else.
Written 29 June 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Neoklassiksoul
San Francisco, CA38 contributions
May 2019 • Business
Picked up at the airport by a less than clean; and actually less than safe looking vehicle.
Images for you to judge yourselves.
At least the driver was courteous...but still!
Images for you to judge yourselves.
At least the driver was courteous...but still!
Written 23 May 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Pam K
Singapore, Singapore184 contributions
Feb 2019 • Friends
They have safe and professional drivers. You can track the drivers' live location. Value for money too! Highly recommended to engage their services.
Written 12 February 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi,
Thank you for your comments.
We look forward to seeing you on your next journey!
Be sure to follow @ExclusiveAirports on Facebook and @ExclusiveTaxi on Twitter to keep up to date with our latest news and offers.
Written 24 February 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sam B
Florida235 contributions
Are the prices per person or per vehicle? The website allows for 2 bags and 2 personal items. Is there a few for additional hand bags?
Carin R
London, UK1 contribution
Dear customer,
The prices are per vehicle.
Regarding the additional hand bags, if you have too many hand luggage you many need to upgrade your vehicle.
If not, there will be no additional charge for your additional hand luggage as much as the vehicle can accommodate.
KimAnn2015
Pleasant Valley, NY21 contributions
Hello are we supposed to tip our driver and if so what is the customary amount please ?
Carin R
London, UK1 contribution
Dear Customer,
Gratuities are something that a person offers if he/she is happy with the level of service rendered, hence its upon the customers call to offer a tip to the driver if they were satisfied with the service offered. There is no bar on the amount.
Frequently Asked Questions about Exclusive Airports
- Exclusive Airports is open:
- Sun - Sat 00:00 - 23:59
- Hotels near Exclusive Airports:
- (0.47 km) Travelodge London Brent Cross hotel
- (1.56 km) The Hide London
- (1.07 km) Holiday Inn London - Brent Cross, an IHG hotel
- (2.54 km) Martel Guest House
- (1.76 km) Travelodge London Cricklewood
- Restaurants near Exclusive Airports:
- (0.29 km) Concerto Cakes
- (0.34 km) The Ox and Gate
- (0.33 km) Work Man's Cafe
- (2.38 km) Spasso
- (0.60 km) Reindeer Cafe