Totally Driven

Totally Driven, London: Hours, Address, Totally Driven Reviews: 4.5/5

Totally Driven
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Totally Driven one of the private hire taxi service provider that stand out from the crowd for its professional service and hospitality.
Suggested duration
1-2 hours
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4.5
121 reviews
Excellent
94
Very good
11
Average
4
Poor
1
Terrible
11

Todd Family
1 contribution
Aug 2019 • Family
Scheduled a driver months in advance for transportation from the Dover cruise terminal to central London. Confirmed twice. One hour and fifteen minutes prior to pickup, they canceled the service. This left us on our own in dover and had to scramble to locate alternative service. Common excuse of car trouble used. Still waiting for a full refund. Do not recommend.
Written 26 August 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

natashal0ng
London, UK10 contributions
May 2019 • Couples
We booked a cab to the airport (one way). On arrival to collect us, they said they would have to check with the office regarding our luggage because we "hadn't told them" we would have luggage on our one-way trip to the airport.

They then spent 15 minutes on the phone deciding how much extra to charge us, and condescendingly told us they "weren't running a charity" when we were surprised and annoyed about the £13 additional fee for putting suitcases in their empty boot.

I have NEVER been charged extra for putting bags in the boot of a cab. If a company charges extra for this, they should tell you about this up front. If you are booking a cab to the airport, they should ASK if you have luggage and tell you they will charge extra so you can tell them to get lost and book with someone else.

I will never use this cab company again and I will tell literally everyone I can about this disgusting business practice.
Written 20 May 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Frédéric M
London, UK61 contributions
Jan 2019 • Family
I've used this company a number of times and though I gave them the benefits of the doubt on a number of occasions I will never use them again. Issues including a driver telling us he has arrived at the airport whilst he clearly wasn't. He stated that he got the number of the terminal wrong whilst it was clearly stated on the booking but also he confirmed the right terminal to us as we landed. Last time a driver called us to tell he would pick us up an hour before scheduled pick-up time as there was major accident on the road. We checked on Waze, Google Maps and other websites and it indicated nothing at all but we thought we wouldn't take the risk but we clearly had to rush to get ready on time with the children. As expected traffic was very smooth but it turned out that the driver had in fact someone else to pick up at the airport hence why he wanted to be there earlie rbut obivosuly we had to spend 3 hours and 30 minutes at the airport without the opportunity to check-in luggage as it was way too early. Last but not least the last issue we had was Totally Driven getting a pick up wrong at the airport on the booking confirmation which we cancelled straight away on the basis we got told we would be refunded minus a service fee (though we called a minute after receiving the confirmation to amend and they would still charge £8 for that). It took more than a month and 8 phone calls to eventually got the refund. Whilst we were initially told that the refund was initiated but then there were some technical delays, it turned out to be a lie as we then got told they were questioning that we were due a refund at all despite a manager clearly telling us so when we decided to cancel. We are really understanding people but here there has been a big serie of wrongdoings and we we would never be using Totally Driven again.
Written 9 February 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, We are sorry to hear about your experience. So that we can look further into this matter for you please open a helpdesk ticket via https://www.totallydriven.co.uk/contactus.php including your order number. Once again, please accept our sincerest apologies for any inconvenience caused.
Written 24 February 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Colchester
3 contributions
Nov 2018 • Couples
One star is really too good. Terrifying journey and appalling customer service.
Booked a saloon. On arrival was told I would have a minibus. Driver was at best a bad driver. Frequently on and off the hard shoulder and swerving across the road. We were constantly flashed by other drivers as our driver drove on full beam and was so erratic. His style involved accelerating rapidly to 65mph then taking his foot off the accelerator and cruiding until the speed dropped to between 30 and 40mph and then accelerating rapidly again. Driver constantly rocking backwards and forwards and massaging his head in what I now assume to be an effort to stay awake.
I complained to Totally Driven who have informed me that the Driver manage will speak to the driver concerned regarding his skills and that I was not entitled to any compensation as it is their policy to provide the customer with whatever vehicle is readily available. I still can't believe that this actually happened and we didn't crash.
I would suggest that if you book then make sure you have good insurance and do not expect to get what you order!
Written 22 November 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, We are so sorry to hear about your experience. So that we can look further into this matter for you please open a helpdesk ticket via https://www.totallydriven.co.uk/contactus.php including your order number. Once again, please accept our sincerest apologies for any inconvenience caused.
Written 11 January 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Klippafgr
Bryne, Norway28 contributions
Oct 2018 • Family
Fantastic service. Large vehicle. Top condition. Very professional. Everything as planned. Recommendable.
Written 13 October 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, Thank you for the 5* review. We are glad to hear that everything met your expectations, we look forward to seeing you again! Be sure to follow @TotallyDriven on Facebook and Twitter to keep up to date with our latest news and offers.
Written 3 November 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

pjdfarrell
London, UK1 contribution
Jul 2018 • Family
Taxi arrived on time and took the family to Luton Airport without incident and on time. We have used this company before for airport taxis and not had any problems.
Written 28 July 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, Thank you for your comments. It is great to hear that you have continued to enjoy using our service. We hope to see you again soon! Be sure to follow @TotallyDriven on Facebook and Twitter to keep up to date with our latest news and offers.
Written 30 July 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Imran S
Crawley, UK16 contributions
Jul 2018 • Family
I booked this company from abroad so wasn’t sure if they would be there when I arrived at T5. We landed about 25 mins late and I received a call from my driver about where to meet. So I grabbed a coffee at said meeting place and before I could drink it he turned up. He introduced him self as Sebastian and offered to take our luggage for us. He was polite and courteous through out and got us to our destination promptly.
The price wasn’t too bad compared to other cab companies.
Would highly recommend.
Written 24 July 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, Thank you for your review, we are glad to hear that we exceeded your expectations when arriving into London. We hope to see you again! Be sure to follow @TotallyDriven on Facebook and Twitter to keep up to date with our latest news and offers.
Written 25 July 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

PaulLQueensland
Queensland, Australia3 contributions
Jul 2018 • Couples
We had 4 bookings over 3 days in London. Although booked a couple of months in advance everything worked perfectly. It's a good idea to have a phone handy especially if you want a pickup at a busy location as we did (after a theatre show). You will get a call telling you exactly where the car is and registration. The email communication is great. All in all, thoroughly recommended Totally Driven.
Written 16 July 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Paul, We're glad to hear that your trip to London went smoothly. We can't wait for your next one! Be sure to follow @TotallyDriven on Facebook and Twitter to keep up to date with our latest news and offers.
Written 17 July 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

lolawm
Saint-Adolphe-d'Howard, Canada26 contributions
Jul 2018 • Family
If I could give them a 0 rating I would! We had booked this company to take us and our daughter from Cambridge to London after her graduation day. We booked them at least 1 month in advance. 30 minutes before they were supposed to arrive at our hotel they called to say they had a flat tire and would not be picking us up. They had no other cars available and they would just not be showing up! Luckily we were not rushing to an airport and we were able to arrange transportation with a local Cambridge taxi company. We will never book with this company again!
Written 11 July 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi, We are so sorry for the experience. Having looked into your order, I can see that the vehicle en route for your collection had an issue. Due to the short period remaining, we were unable to source an alternative and as a result you were requested to make your own arrangements. Unfortunately these type of issues are beyond our control, as vehicles can break down without any prior warning. Once again, please accept our sincerest apologies for any inconvenience caused.
Written 12 July 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Trevor C
Hitchin, UK1 contribution
Jul 2018 • Couples
Pre-booked and paid for a taxi back from London, and they cancelled due to mechanical issues. There was no help finding an alternative company to use or call, just an email and a call to say we had to make our own way back to North Herts. Oh, and it may take up to 10 days for them to refund our money??
Written 8 July 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Trevor, We would firstly like to apologise for the inconvenience caused. As stated, the driver for your pick up had faced mechanical issues with his car. The team had worked to find an alternative driver for your journey, however could not due to the short amount of time. This was sadly out of our control and we as a result had to unfortunately advise that you make other travel arrangements. I will also be chasing up your refund.
Written 10 July 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Totally Driven is open:
  • Sun - Sat 00:00 - 23:59


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