Totally Airports

Totally Airports, London: Address, Phone Number, Totally Airports Reviews: 4/5

Totally Airports
4
Taxis & Shuttles
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About
Totally Airports provides minicab to and from major London airports, seaports, hotels, post codes and railway stations in London, the United Kingdom.
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4.0
7 reviews
Excellent
5
Very good
0
Average
0
Poor
0
Terrible
2

Laura M
1 contribution
Jul 2018 • Family
Worst service ever. After booking a car in advance for me and my 2 year old son, car shows up 30 mins late without proper child seat through third party. Then company refuses to deal with me and tells me I have to pay third party cash despite already paying. Then they tell thme driver to drop me on thmy side of the road with my son. Unacceptable. Beware and DO NOT BOOK. WORST taxi experience of my life.
Written 12 July 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Laura, So sorry to hear about your experience. I have spoken to the team that were dealing with this issue and I have been informed that a full refund has already been processed. Just to highlight the terms concerning the provision of Child Seats as displayed on our website booking pages. Current UK legislation states passengers travelling with children are not required by law to use child seats in private hire vehicles and taxis, although we do understand that passengers can wish to take this precaution during their journeys. As a result we do offer such seats however, as detailed on the website these requests are subject to availability at the time of service.
Written 16 July 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

C E
London, UK3 contributions
Apr 2018 • Family
I have used Totally Airport Taxis several times now and would highly recommend them. Booking is easy and online and highly competitive pricing. They always arrive early to help with bags, you can track where your driver is before they arrives. They have car and booster seats for all child ages.

Highly recommended.
Written 11 April 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Clare, Thank you for the great review and recommendation, your comments have been passed onto the driver. Follow us @ Facebook, Twitter, Google+ and Instagram for the latest updates and offers.
Written 12 April 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sharon S
LA8 contributions
Nov 2017 • Business
An Excellent Replacement for a Taxi: much better price, easy to order, nice car, good driver. You get an e-mail when the car is dispatched to your location and can follow its progress on a web map. Very recommended.
Written 18 November 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Many thanks for your great review and recommendation! I have passed on your comments to the rest of the team. We are also @ Facebook, Twitter, Google + and Instagram, join us there for latest updates.
Written 21 November 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

S C
Verona, Italy7 contributions
Oct 2017 • Business
I used Totally Airports for the first time for a business trip to Heathrow
Easy to book online, about 25% less than my local taxi service, on time, driver was good and courteous.
Will use again.
Written 20 October 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your review and we hope to see you soon.
Written 24 October 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

ritadA1568EM
Chigwell, United Kingdom1 contribution
Feb 2016 • Couples
Excellent journey very smart driver and helped me with cases. Have used this company for years and recommend highly
Written 17 May 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for your supportive feedback.
Written 18 May 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

victoria l
Toronto, Canada1 contribution
Nov 2015 • Family
The driver was unable to find out location behind Victoria station and the customer service reps repeatedly lied to us about where the driver was and how he would be. We had to call another company to take us to the airport that didn't have a car seat available for my toddler son. We ended up running through the airport to catch our flight. They barely apologized. Totally incompetent.
Written 23 November 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
I totally understand your frustration and can only but apologise for any inconvenience caused. Please be kind enough to advise the reference number of your journey where I can have our Dispatch manager to initiate a complaint with the team.
Written 25 November 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

OZ K
London, UK2 contributions
Sep 2015 • Business
Reliable, trustworthy always on time! Great service. I have been using them for a while and not let down

Written 21 September 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you, its good to know that we are able to consistently meet your expectations.
Written 24 September 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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