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LondonAirConnections

37 Reviews

LondonAirConnections

37 Reviews
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Ghosts, Ghouls & Gallows: London Virtual Tour
Historical & Heritage Tours

Ghosts, Ghouls & Gallows: London Virtual Tour

233 reviews
Discover the haunted side of London on a virtual ghost tour that reveals haunted houses, cemeteries, and harrowing historic tales. A great way to learn more about London without leaving the security of your own home, this tour includes an array of interesting details from your guide. Plus, interactive quizzes keep you engaged and ensure you don’t get bored. All tour times are in the British Summer Time timezone.
US$6.96 per adult
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Chris G wrote a review Feb 2020
Verona, New York1 contribution
London Air Connections was one of the best experiences I have ever had in Customer Service. We had a flight into Heathrow and needed a transfer to Gatwick. We had about a 3 hour window to make it work. Keith our driver was the best and truly made the bad experience with British Airways so much better. The flight was late and it took over an hour to get our bags. Keith was ready for us and did an amazing job to get us across the city to Gatwick in the middle of traffic and delays. Despite Keith's efforts British Airways would not allow us on the flight with 45 minutes to go. So they had to book us on a later flight back to New York, but this time back at Heathrow. I called Keith and he turned around with two coffees in had and pulled off a miracle getting us back to Heathrow. We ended up making that fight-just barely. British Airways sure could use a lesson in customer service from Keith and London Air Connections. So if you are looking for a car transfer company in London, You will be in great hands with them. Thank you for all the professionalism and courtesy. This was a great experience.
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Date of experience: February 2020
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Response from Sevi C, Manager at LondonAirConnections
Responded 23 Mar 2020
Thank you so much for leaving such a lovely review about your experience with us at LondonAirConnections.com, but are sorry it didn't run as smoothly as is normal. (albeit not our fault) We always try to help our clients when things go wrong and when we saw your flight was delayed we made sure your driver was ready, waiting for you inside Heathrow for a speedy departure to Gatwick. As you say, unfortunately your baggage was then also delayed... even so, your LondonAirConnections driver still managed to get you to Gatwick 45-50 minutes before your departure from there. (We share your disappointment that BA would not allow you to drop your bags considering you had already checked through). As you found, our drivers will often ask clients who are close to the close of check-in to call them once you have made their flight, so they can help you if there is a problem, as happened here - we will simply not just leave our clients stranded if we can help them! We were also disappointed that BA then advised you to take a bus back to Heathrow for different later flight! (why they didn't arrange this other flight for you when their first flight into London was delayed is another question) but were relived that you had the clarity to ask us to help you once again, as they gave this strange advice to get a bus (which would have probably meant missing this flight too!). Your driver was very pleased to have been able to ensure you made your second attempt of a flight out of London. Not the smoothest of transfers that we've ever had to be fair, and one that we'll remember for a while... but so pleased that we managed to assist you and make sure you weren't left in the quagmire in a foreign (to you) country. We hope we able to alleviate most of the stress of your delays, and look forward to seeing you next time... perhaps where BA gives you a little more time between flights. Take care and thanks for the review again! [NOTES: This client's flight was quite delayed into Heathrow, then their baggage was delayed even further. They had the bare minimum of 3 hours between their two flights. Almost 1.5 hours were lost before they were able to get out into the passenger terminal at Heathrow, to our driver who was waiting patiently, yet he still managed to get them to Gatwick about 45-50 minutes before their next flight. Sometimes, if you are checked through, this is enough for some European flights. However on this occasion it was not. Our client was then put on an evening flight (on a Friday rush-hour) which they probably would not have made in time by bus or coach. Fortunately our clients had the integrity to call their driver back and ask us to help and we were happy to oblige... this is why clients trust us. We try to go above and beyond with our service, because we really do care!]
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Me_in_England wrote a review Feb 2020
London, United Kingdom6 contributions2 helpful votes
I am really glad to have found this company and can't speak highly of it enough. My booking over the phone was courteous with crystal clear communication. I was told the reasonable price right away, the drop-off charge at Luton Airport was already included. Upon punctual arrival for pick-up, the super friendly driver helped me with my luggage. The car looked great and was extremely spacious. Throughout my journey from North London to Luton Airport I felt treated like royalty. LondonAirConnections will be my future choice for travel to London airports. I have used different companies before, but have never been as pleased as with this one. Many thanks again for your great service yesterday!
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Date of experience: February 2020
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Response from Sevi C, Manager at LondonAirConnections
Responded 14 Feb 2020
Thank you so much for such a wonderful review, and thanks for choosing LondonAirConnections for your airport transfer. We're are so pleased you appreciated our all-inclusive fare structure and found our communication "crystal clear"... this is what we are always aiming for! You mentioned that your driver helped with your luggage, and that you felt you were treated "like royalty"? This is actually why we hand pick our drivers, to be helpful, punctual and be the friendly face to our family run company. I'm glad you enjoyed your "upgrade" vehicle too - yes our minivans are top end and very comfortable, but I'm sure you would have been just as pleased with one of our executive saloons too - which are also high end classwise! I have passed on your comments to your driver, together with our congratulations! Thanks again for taking the trouble to leave a review. We look forward to seeing you next time you require an airport transfer.
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Ian M wrote a review Jan 2020
Enfield, United Kingdom2 contributions
Keith is always professional, courteous and has a good knowledge of London and the surrounding areas. His friendly nature is contagious and very welcoming when visiting London. His vehicle is always spotless and very comfortable. I would thoroughly recommend his services.
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Date of experience: January 2020
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Response from Sevi C, Manager at LondonAirConnections
Responded 22 Jan 2020
Thanks for such a lovely review, we are so pleased you are pleased with our service, and in particular our driver Keith. I have passed on your comments to him, together with our congratulations too! In a competitive market we strive to make our services stand out with our professional drivers and by making each and every trip as easy & comfortable as possible for our clients. We look forward to seeing you on your next trip! Thanks again Sevi.
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KNW wrote a review Jan 2020
County Dublin, Ireland3 contributions
Excellent service - easy to book and pay online in advance. This was our first time using their services and we booked a transfer from London Gatwick to London Heathrow. The driver texted to let us know he was in the arrivals hall. He was smartly dressed and friendly and helpful. The vehicle was a large people carrier with more space than we needed for 3 people and luggage. Very clean and modern. Good value with all costs included in the overall price (meet and greet, car parking, waiting time). Will definitely use again.
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Date of experience: January 2020
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Response from Sevi C, Manager at LondonAirConnections
Responded 22 Jan 2020
Thank you so much for such a lovely review of our services, we really appreciate your comments... As you say, once you add the additional possible hidden costs of our competitors together, using our services can really be good value, and I'm glad you were happy with your upgrade. We only use professional drivers and, as you noted, our vehicles are all modern & executive standard. At LondonAirConnections we understand travelling can be stressful so what better way to transfer than with a Business Class Service for rates that are good value! We look forward to seeing you next time you travel through London airports. Sevi. (Ps. Don't forget we also offer transfers into London and other UK cities, all with the same high level of service)
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DannyT1974 wrote a review Sep 2019
Tampa, Florida11 contributions1 helpful vote
We've used the service many times over the past 5 years between Gatwick and Heathrow as well as the City. The office team communications are always clear and timely. The drivers are always where they indicated at the time they wrote (within 30 minutes of arrival time). Usually they are already waiting for us when we exit airport secure zone.
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Date of experience: June 2019
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Response from Sevi C, Manager at LondonAirConnections
Responded 20 Sep 2019
Thanks so much for leaving such a wonderful review with 5 stars! We really appreciate your repeat custom and it was so nice of you to take the time to leave us this lovely post! We'll see you next time, until then please do continue to recommend us to your friends and family if they are coming to London. As a family run business we really do rely on recommendations. Thanks again!
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