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Ovadia Jewellery

59 Reviews
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Ovadia Jewellery

59 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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20 Hatton Garden Treasure House, London EC1N 8BA England
Getting there
FarringdonUnderground3 min
Chancery LaneUnderground4 min
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Gale wrote a review Nov 2020
4 contributions
On the verge of waiting for news if we were going into a second lock down, I was looking for a place to a) resize my engagement ring and b) have a plain wedding band made to wrap around my engagement ring all in preparation for my wedding which was still to go ahead. While looking through the window, I was invited into the store by Dorina where she aptly listened to what I wanted and made a few suggestions regarding sizing for both rings. At no point did she and Hannah ever deliver no more than exceptional customer service, kindly not removing my stuck on re-sizer to allow me to continue to wear my engagement ring (despite it doing nothing to allow her to correctly determine how many sizes down it needed to be resized to) and was very open about looking at other jewelers before coming to a decision. To say the least, the next few hours in Hatton Gardens shopping around were distasteful. I experienced pushy sales people, businesses that did not listen to what I wanted, my ring being scrutinised loudly across the room while acting like I didn't exist and another sales assistant pulling off my ring sizer with no regard to asking if I wanted it left on or not. We immediately returned to Ovadia where we continued to experience amazing customer service. Despite the looming thought of lockdown, Dorina and Hannah were very supportive in ensuring their local workshop would still be able to finish the task. I felt such trust in Dorina and walked away happy and comfortable with our decision. Ovadia did not disappoint. We were contacted a few days later with both my engagement ring resized and made-to-order wedding band complete to be collected. I could not have asked for anything more, they were both perfect. I honestly cannot recommend Ovadia enough and from all other reviews it seems the exceptional service and quality jewelery is consistent for all their customers. Thank you again Dorina and Hannah!
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Date of experience: October 2020
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Response from Ovadia J, Manager at Ovadia Jewellery
Responded 5 Dec 2020
Thank you so much for your kind review. We are so happy you had a nice experience with us:) If you need anything else in the future we are here to help you. Be safe Dorina and Hannah
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Dutchess wrote a review Oct 2020
1 contribution
5***** Rating Excellent Professional Customer Service After visiting various Jeweler’s shops in Hatton Garden searching for my Engagement Ring in 2017, I became tired of all the sale pushing assistants just not listening to what I was looking for. Finally I came across Ovadia Jeweler’s. I walked in to receive a warm welcome and met with Hannah & Ben. I found Hannah very calm, patient and had High End Excellent Customer Service skills. I explained what I wanted and we worked very closely to my requirements. Hannah, has a vast knowledge on gemology. Hannah’s attributes: I found, she listened, and her attentiveness, coupled with patience and a positive attitude in what the customer wants. With all of that? I decided my business will be taken with this company. I had my engagement ring and wedding band made by this company. Today, 17/10/2020 I went back to this shop in search of a specific colored stone ring, and again Hannah delivered excellent customer service quality and I am so happy with my purchase. I would recommend this shop, to future brides. YOU, for sure, will feel like a princess. Olive D
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Date of experience: October 2020
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Zoe H wrote a review Oct 2020
Croydon, United Kingdom1 contribution
Ovadia has an absolutely stunning collection of engagement rings and the service is second to none! Hannah strikes the perfect balance of being extremely personable yet highly professional, providing genuine advice where the level and quality of her experience really shines through! I had a wonderful experience both times I visited the shop, first with my mum and mother-in-law (quite a formidable team I may add!) and secondly with my fiancé. I can’t stop looking at the ring I’m so delighted with it and will certainly be back again for our wedding bands :). Thank you very much to Hannah and the team!
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Date of experience: October 2020
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JCQ wrote a review Oct 2020
2 contributions
I shortlisted a few places on Hatton Garden to look for an engagement ring this summer. Ovadia was the 4th place I visited. As soon as I met Dorina I felt completely relaxed, not rushed and she was clearly interested in finding a ring that was personal to me. Dorina has got great diamond expertise and explains the process in a way that makes you feel comfortable and educated to make a decision that suits your budget and style. Would highly recommend, and we’ll back for the wedding bands
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Date of experience: July 2020
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Response from Ovadia J, Manager at Ovadia Jewellery
Responded 16 Oct 2020
Thank you so much for your lovely review. We really appreciate it. Best regards Dorina and the Team
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Alicia S wrote a review Sep 2020
Orpington, United Kingdom4 contributions6 helpful votes
The team are so lovely and helpful - they helped me get the most perfect ring and their customer service is second to none. Highly recommend
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Date of experience: September 2020
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Response from Ovadia J, Owner at Ovadia Jewellery
Responded 26 Sep 2020
Thank you so much for your review, hope you still get to propose in a super fun way! Sorry your trip was cancelled. Best regards Hannah
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