York's Chocolate Story
York's Chocolate Story
4.5
10:00 AM - 5:00 PM
Monday
10:00 AM - 5:00 PM
Tuesday
10:00 AM - 5:00 PM
Wednesday
10:00 AM - 5:00 PM
Thursday
10:00 AM - 5:00 PM
Friday
10:00 AM - 5:00 PM
Saturday
10:00 AM - 5:00 PM
Sunday
10:00 AM - 5:00 PM
About
York's Chocolate Story is an entertaining and informative guided tour through the history of York's most famous chocolate-making families and their finest creations. You'll discover chocolate's origins, how to make it, how to taste it like an expert and even the sustainable future of chocolate. You'll also uncover a host of surprising secrets and fascinating facts behind York's greatest chocolate products, from the Chocolate Orange to the globally famous KitKat. Once you've explored chocolate making and its history, you can even shop for and indulge in chocolate to your heart's content. There's so much for you to enjoy and discover!
Duration: 1-2 hours
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  • ejstar79
    Vancouver, Canada49 contributions
    5.0 of 5 bubbles
    Two Thumbs Up from the whole family!
    We were really impressed with our visit to York's Chocolate Story! Our tour guide, Chazz, did a great job keeping things upbeat and interesting - our 10-year-old son said he paid attention 100% of the time (this is high praise!). Loved that the tour kept you moving throughout different rooms and topics, and they did a great job making the subject matter interactive, with little creative twists. Plus, the samples along the way helped too! We really enjoy this experience!
    Thank you for such a great review! We're so pleased to hear that you had a brilliant tour with Chaz, and we appreciate all of the feedback from your visit. We hope to welcome you again soon😊🍫 Team Chocolate Part of Continuum Attractions
    Written 26 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 24 July 2023
  • Rachel S
    1 contribution
    5.0 of 5 bubbles
    Great experience
    Booked in the doorway as we walked past just off the cuff, our tour guide Gina, made the experience. She was very enthusiastic and paid close attention to our group. We loved the chocolate tasting and lolly making while learning the history of York.
    Gina will be so pleased you had such a nice time on your visit! We hope you can come again, and thank you for such a nice review 😊🍭 -Team Chocolate Part of Continuum Attractions
    Written 28 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 25 July 2023
  • Jan J
    1 contribution
    5.0 of 5 bubbles
    Fantastic tour and hands on activities
    We had a fantastic tour lead by the very knowledgeable and enthusiastic Gina. She kept everyone's interest with her great sense of humour and lively commentary, keeping the pace of the tour up and ensuring everyone had a great time. The mix of audiovisuals and live storytelling from Gina, interspersed with tasting and practical activities worked really well. We learned a lot about how chocolate is interwoven in York's history and social history, as well as about the various brands and products and indeed the history of chocolate itself and how it is made. Thank you Gina for a fantastic experience!
    Thank you for such a lovely review and five-star recommendation! Gina will be delighted that you enjoyed the tour, and I will be sure to pass on your lovely comments. We hope to see you again soon 😊🍭 -Team Chocolate Part of Continuum Attractions
    Written 28 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with friends
    Written 25 July 2023
  • Tammy S
    2 contributions
    5.0 of 5 bubbles
    Sweet History
    Our tour guide, Jake was entertaining. He made the story come to life. In addition, I appreciated the interactive aspect of the tour… and of course, the samples. We got to exprience the story of chocolate from its origins to watching them make chocolate candy for the store. We got to taste cocoa beans and unsweetened chocolate. This is a fun history tour of York with a sweet twist.
    Thank you for the five-star review! We are really happy your tour was so enjoyable, I will make sure Jake sees your lovely comments. Thank you for coming and we hope to see you again soon 😊🍫 -Team Chocolate Part of Continuum Attractions
    Written 28 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled as a couple
    Written 26 July 2023
  • Stephanie I
    1 contribution
    5.0 of 5 bubbles
    This US tourist loves this event… would highly recommend it for all ages!
    What a wonderful tour through York’s story of chocolate with our guide, Jamie! He was so knowledgable and so very fun and interesting to listen to! The tour was multi- senatorial, including a short film, interaction from “Live Photos”, and hands-on experience of making a chocolate creation! We’ll done, Chocolate Story and Jamie!
    Thank you for the lovely review and five-star recommendation! Jamie will be really pleased you enjoyed the tour. We really appreciate you visiting us and hope you can come again soon 😊🍫 -Team Chocolate Part of Continuum Attractions
    Written 28 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 26 July 2023
  • Carrie7911
    Hinckley, United Kingdom1 contribution
    5.0 of 5 bubbles
    Brilliant family activity
    Brilliant tour, really interesting and kept our 4, 6 and 12 yr olds engaged! Particularly loved the choc lolly creation station. Our tour guide Chazz was brilliant and really funny and knowledgeable. Would highly recommend. Get a Little Vikings card and it’s 20% off too
    Thank you for the five-star review! We really appreciate you letting us know how nice your visit was with Chaz. We hope to see you again soon 😊🍭 -Team Chocolate Part of Continuum Attractions
    Written 28 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 27 July 2023
  • Gale F
    1 contribution
    5.0 of 5 bubbles
    Well worth a visit
    What a great place. Wasn't expecting it to be so good and engaging. There was one short film and a filmed display, both of which were excellent. We learned a lot, had a laugh and ate a lot of chocolate. And I had the best hot chocolate I've ever tasted in the cafe afterwards.
    Thank you for such a lovely review! We really appreciate you letting us know how nice your visit was. I have to agree with you, our hot chocolate is pretty special (the caramel one is unbeatable😁) Do come again soon 🍭🍫 -Team Chocolate Part of Continuum Attractions
    Written 28 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Written 28 July 2023
  • Amy L
    4 contributions
    5.0 of 5 bubbles
    Chocolate heaven!
    A fun but informative tour of chocolate! Our family really enjoyed this trip around the Chocolate Story. We loved that there were so many interactive parts to the tour and plenty of taste testing! Gina, our tour guide, had fantastic knowledge and made us laugh all the way around. Thank you!
    Thank you for the five-star review! (chocolate heaven indeed) We're really glad you had such a great tour experience with Gina. We hope to see you again soon 😊🍫 -Team Chocolate Part of Continuum Attractions
    Written 4 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 28 July 2023
  • Foodiemumofboys
    Leighton Buzzard, United Kingdom36 contributions
    5.0 of 5 bubbles
    Fun for all ages!
    Last minute trip before we left York, hadn’t planned on visiting as it seemed expensive for 1-2 hours. However I’m so glad we did. Josh was fantastic, it was like watching a theatre performance, and he was able to engage all ages. We took our 11 & 7 year old and there was plenty to keep their attention, interactive areas and lots of samples, but most of all the Lolly making at the end! Highly recommend and extra compliments for Josh. There is a discount code in the FAQs on the website for Blue Light Card Holders!
    Thank you for the lovely review and five-star recommendation! We're so glad you had the opportunity to visit during your trip, hopefully we can welcome you again soon 😊🍭 -Team Chocolate Part of Continuum Attractions
    Written 4 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 28 July 2023
  • Jockess
    2 contributions
    5.0 of 5 bubbles
    Brilliant experience and lovely chocolate
    The tour itself is not massive but we had a guide called ‘Gina’ she was phenomenal. Gina was engaging and entertaining. I think if it had not been for her we might have found the tour slightly less entertaining! I cannot praise Gina enough, her voice was loud enough so everyone could hear, she held the interest of the room and kept everyone in order! We made chocolate lollies and managed to have a few chocolates along the way. Robert the man who made the truffles was also excellent, he made the chocolate making look easy, and they tasted amazing. Lots of interesting fact and the chap (can’t remember his name, sorry) before we got on the lift was great too. Very interesting and engaging, well worth a visit to the capital of chocolate!
    WOW! Thank you so much for the five star review! It's great to hear that you enjoyed unwrapping York's chocolate history with us, Gina and Robbie will be thrilled with your comments 😊🍭 -Team Chocolate Part of Continuum Attractions
    Written 4 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with family
    Written 29 July 2023
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4.5
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stechap
York, UK28 contributions
1.0 of 5 bubbles
Dec 2021 • Friends
We did the Santa experience today and it was truly an awful experience.

The tour actually started ok with the guide giving a very informative history of chocolate in york and was very personable and engaging.

Then Santa appeared and it all went downhill. I know we live in Covid times but to turn up in mask AND wonderful blue gloves was a disappointment and instantly our daughter said ‘that’s not the real Santa’

We then made lollies which was ok followed by a half hearted demonstration of more chocolate making. The kids then met Santa in the same area with a pitiful small Xmas tree as a ‘grotto’ and said we could take photos which I did but deleted immediately as he didn’t even take the mask off for that (last year under same government guidelines we met a Santa who took his mask off for the photo)

All in all a complete waste of money and a very sad way to end Santa meetings as this is likely to be the last year where our daughter believes.
Written 19 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to write a review. We value your feedback. We apologise that you felt disappointed. The safety of our guests, team members and Santa is a priority so we are following government guidelines, which includes wearing masks and sometimes gloves.
Written 5 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

amyl
Milton Keynes, UK51 contributions
5.0 of 5 bubbles
Oct 2020 • Couples
I really enjoyed our trip yesterday, I thought it was really well set up to deal with the circumstances.

The tour itself I found interesting, with the added bonus to make some chocolate lollies and who doesn’t love some free samples!

My only advice would be to bring a bag as the ones available are around £3 (no plastic bags available).

Would definitely recommend!
Written 15 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MsRiley
England, UK2,665 contributions
2.0 of 5 bubbles
Oct 2021 • Friends
Very poor value for money and somewhat misleading advertising made for a disappointing experience. The young staff members/guides were charming and did their best but £15.00 per adult for an ‘experience’ lasting less than an hour left us feeling very short changed.
The blurb says that the story is told over 3 floors - yes, but one of these is the rather overpriced shop.
The so called ‘goodie bags’ contained 3/4 tiny bits of chocolate most of which was unsuitable for children. The ‘make your own chocolate’ session produced a couple of small lollies on sticks.

Very overpriced - it kept us out of the rain for an hour but nothing else to recommend it.
Written 31 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to write a review. We value your feedback and apologise that you were disappointed. Our shop sells the finest chocolates from local suppliers and fresh handmade chocolates made by our on site expert chocolatiers. The cafe also offers hot drinks, including our signature hot chocolate and seasonal treats. York's Chocolate Story unwraps centuries of history, including the stories of the three families that made York the UK's home of chocolate: Terry's, Rowntree's and Craven's. Visitors also learn about chocolate production and see a demonstration from one of our expert chocolatiers. Delicious samples and the opportunity to make your own chocolate lolly are also included. This forms an entertaining and interactive experience.
Written 26 November 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sara M
Bury, UK310 contributions
3.0 of 5 bubbles
Jan 2022 • Family
I’ve wanted to go here for ages but each time I visited York it was booked up on the day, this time I booked in advance, and it was expensive for what you got. Louis, our tour guide, was lovely but it did feel rushed, he was fluent and rehearsed but spoke very quickly so I always felt I was a few words behind his, the way the I teractive displays worked seemed to force him to rush, they could al do with being slowed down a little. He was very pleasant though, I wonder whether the company pushes through as many people as possible, forcing it to be rushed.

The value for money wasn’t there for me, for our family of 3 it cost me £57.50 and we actually spent about 20 minutes actually doing things with chocolate, the rest was about the story of chocolate. We were told at the start that they allow 1.5 hours per group but we’ll probably be done in an hour.

Finally they handed out the personalised chocolate bars to people who’s paid an extra £8, I hadn’t but when I saw them they weren’t value for money, looked like less that 100g of chocolate with indistinguishable writing on them.
Written 16 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to write a review. We value your feedback. We apologise that you were disappointed. We aim to ensure all visitors have an enjoyable experience.
Written 17 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Derek D
217 contributions
4.0 of 5 bubbles
Jun 2021
York's Chocolate Story is located in the centre of the city. It is essential to pre-book a timed slot so that the current Covid regulations can be adhered to. Guided tours were limited to ten people to allow for social distancing. The guide was very informative, but tended to talk very quickly, his mask not aiding matters either. There was a very interesting section in which the guide interacted with pre-recorded video to provide a unique narrative of the history of chocolate making and the people who developed it. For the younger visitors, there is also an opportunity to produce your own lollipops.
Written 28 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to leave us a review Derek - we appreciate all of your feedback!
Written 29 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dulcie
England, UK13 contributions
5.0 of 5 bubbles
Sept 2021 • Friends
Great place to visit in York!

Situated just off the Shambles it is an immersive experience from the very start with the shop selling a range of chocolates and smelling like chocolate too.

Tickets are easy to book both online and in store, with staff taking their time to minimise queues and speed up the process.

Short waiting time once you arrive for your prebooked slot and COVID safety measures are in place with staff wearing masks and the lift ride being limited to 2 families or 2 people at one time.

Free chocolate samples are provided ranging over the historical periods covered and have a go at creating your own chocolate lolly!

Immersive experience for all ages but kids of all ages are clearly especially welcome.

Plenty of information and fun activities and presentation of historical information creating a fun experience.

Around a 1.5 hour experience.
Written 3 September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to share some feedback with us - we're so glad to hear that you had such an enjoyable time on your visit!
Written 9 September 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

diva80
The Royal Town of Sutton Coldfield, UK121 contributions
5.0 of 5 bubbles
Mar 2023 • Family
This is a fantastic little museum in the heart of York city centre to learn about the famous chocolate houses of the city. It is not the type of place to wander around alone but you need to book on the tour, we didn’t prebook for the particular day we went but in busy holiday periods I would imagine you need to. Our tour guide Jake was very entertaining and the tour was a great mix of story telling, video information and getting stuck in to decorate our own chocolate lollies. The price is very reasonable and you get some samples to take with you or eat there on the tour. Recommended for people of any age, a must see for York visitors!
Written 22 March 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jake will be so pleased you had such a nice tour, our tour guides are great, and we really appreciate your feedback about how great they are. We hope you can come again. Team Chocolate Part of Continuum Attractions
Written 24 March 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

KellyDM2000
Redcar 52 contributions
5.0 of 5 bubbles
Jun 2021 • Family
This was a fantastic tour and well worth the price. My 7 year old really enjoyed it and was so interested in finding out about the history of chocolate and how it’s made.
Our guide Joe made it lots of fun and was so knowledgeable. He was really great at talking to the children on the tour and including them.
We got some brilliant free samples that were pre-packaged for safety and especially enjoyed the interactive segments of the tour.
We had a lot of fun making chocolate lollies at the end and seeing the Kit Kat exhibit too.
Everything felt very safe and Covid secure with the tour having to be pre booked and restricted to 20 people per tour.
Afterwards we went through to the shop and bought some interesting and fun sounding flavoured chocolate to try.
Written 29 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to share some feedback with us - we're so glad to hear that you had such an enjoyable experience!
Written 29 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

claire s
1 contribution
2.0 of 5 bubbles
Aug 2023 • Family
The visit did not start well; purchased tickets on the day but the wrong time was entered on the receipt. The error was corrected eventually but caused embarrassment.
There was little space to wait for the tour to start; a small space in the adjacent chocolate cafe and a few spaces after the ticket desk. As entry to the tour is via a lift there was a delay in getting all 27 people to the start point.
Our tour guide was very engaging, and the first stage ( a replica of a victorian street) looked promising, but the tour is really just two rooms, a few pre-recorded characters and a few chocolate samples (the guide suggested we took more than one or two to get our moneys worth!)
There was chance to decorate a white chocolate lolly, but even including this the entire tour was done and dusted in under 45 minutes. The ban on photography or filming during the tour also prevents the minimal content being shown. Massively over-hyped and horribly overpriced.
Written 10 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to provide us with your feedback Claire. We sincerely apologize for the negative experience you had with us and any inconvenience or embarrassment that may have been caused due to the error that occurred during the admissions process. Typically, our tour spans across five different rooms and includes a minimum of 10 samples for each guest. It is disconcerting to learn that this was not the case during your visit, and that your tour lasted less than 45 minutes. Our standard tours are designed to last a minimum of 60 minutes, ensuring that our guests have ample time to fully enjoy and appreciate the experience. To further investigate the circumstances surrounding your visit, we kindly request that you email lhare@yorkschocolatestory.com with the date and time of your tour. This will enable us to thoroughly understand why your tour did not meet our usual standards. Once again, we apologize for any disappointment or inconvenience caused. We value your feedback and are committed to addressing and rectifying any issues to ensure that future visits meet the high standards we strive for. -Team Chocolate Part of Continuum Attractions
Written 21 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Peter
12 contributions
5.0 of 5 bubbles
Oct 2021
We visited on the first time slot and were lucky to be in a small group of 6, 2 of whom were children. perhaps larger group sizes would not get as much interaction with the guide and the enthusiasm and questions from the children made the activities particularly enjoyable. Our guide Jessica was very knowledgeable and engaging with a good sense of humour. Plentiful samples were given out at the end of the tour and we spent a bit of time at the official end of the tour to read the displays which we had missed earlier.
Written 16 October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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YORK'S CHOCOLATE STORY (2024) All You Need to Know BEFORE You Go (with Photos)

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