We had a wonderful tour off Gina and she was really knowledgeable I can't fault her at all she was brilliant and friendly and is a credit to the company. However it is a tourist trap and is quite expensive for what it is... I wasn't expecting loads and loads and loads of chocolate but we probably got about 60ps worth and were rushed at the end making the lollipops because there was a man dressed as Santa coming in to do another workshop. Good tour Great tour guide but very overpriced for what it is

Visited to day for the tour. Jamie, our tour guide was very knowledgable and informative, humorous too. Learnt the history of York’s chocolate families and how chocolate is made. I’d recommend it if you’re looking for things to do in York.

We went with our children aged 7 and 9 and we all really enjoyed ourselves. Our tour was lead by Jake who was fun, friendly and interesting. We enjoyed learning about the history of confectionery in York, how chocolate is made and sampling different types of chocolates. It was quite expensive (but so a everything for tourists in York). Would recommend.

Friendly staff, very wheelchair accessible, amazing chocolates, and the truffle rolling experience was super fun! I would say for the staff to maybe not close the gift shop before the late-night customers have come out of the tour as this meant being unable to purchase anything from the shop afterward. It was also really fascinating to learn about the historical past of Rowntree's and just how many confectionaries the company pioneered.

Me and my wife were walking towards the shambles and decided to give it a shot. So glad we did. Our tour consisted of 4 other adults which I guess is a pretty small group. Katie did an amazing job throughout the tour. Making us laugh and telling the history of York chocolate like she really enjoyed it. Making our own lollipops and getting huge amounts of chocolate at the end(because of our small group) was the icing on the cake. Definitely recommended for couples, singles or the whole family.

An interesting place to visit, though slightly more expensive than other tourist locations in York. It explains the history of chocolate (with samples), how chocolates are made, and demonstrations by professionals. I came away knowing a lot more about chocolate.

Tour guide knew his stuff. Lots of interactive experiences, great for adults and children. Got to taste cacao, listen to pictures on the walls (Harry Potter like) and taste chocolate in the style of when it was first made. At the end of the experience got to make a chocolate lollipop. A great tour. Only, tiny negative, was that it did seem a tiny rushed, and I think this was because the amount of tours - every 15 minutes.

I have to say I was disappointed with this tour. Only there just under an hour, felt rushed through the tour. Didn’t think it was value for money. Will not return. Felt there was a lot more that could’ve been said and done with the history. I know I compared it to a visit to Cadbury World a few years ago.

Went for a day to York and decided to try the chocolate story. We arrived early and was greeted by Katie who asked us to take a seat in the cafe until it was nearer our time slot. Bang on time we all lined up to go in the lift, my son does not like lifts and Katie was more than happy to take us a different way up stairs where our tour guide waited for us. Our tour guide Ellie was fantastic, very knowledgeable and friendly. She checked if we had an allergies before giving out various chocolates along the tour. We enjoyed the history of kitkats and making our own lollipop. All in all we spent an hour inside and it passed the time along to our next booking. Its not cadbury World but it does its best with the limited space available in York centre.