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Used to visit fairly often despite other clubs being closer but will not be going back and will not be taking any friends or family again either. Had an issue whilst there and submitted a complaint on the same day, the 9th of August. I received a response to say it had been passed on. I chased on the 17th of August and was told a manager was looking into it and I would hear back. I then chased again on the 27th of September. The message was read and ignored. Absolutely shameful customer service at a time where you’d think they would be grateful for the business. I gave them every opportunity to rectify or even just respond to the issue and was completely ignored. Don’t give them your hard earned money and visit another club which does appreciate your custom. …
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Date of experience: August 2020
Helpful
Used to go on a regular basis but prices have rocketed and some prizes have gone down, makes for an expensive evening now. Will only return with vouchers to reduce price. Shame cos it was a good night out.
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Date of experience: July 2020
1 Helpful vote
Helpful
I visit here at least twice a month with friends or occasionally solo for a game of bingo, they also have a great selection of machines and casino slots. The staff are warm and friendly with the exception of the lady on the food till unfortunately! Dence, Kate and George are a credit to the place and always have good humour. Beacon has some great offers on a daily basis for every budget and you can play on either book or bet machine. We occasionally have the food but sometimes the selection isn't that great unless you like pies and chips. Sometimes the things don't seem to match what they have on offer, they'll have a nice curry or sweet and sour but not always rice to go with it? I'd love to see a self service salad bar in there as I'm sure it would prove popular instead all the usual hot stuff.…
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Date of experience: December 2019
Helpful
If you enjoy bingo, what's not to like here. Food and drink are relatively cheap. It is always so hot in here. Bingo is fun. It's smoke free and if you don't enjoy pubs and clubs this makes for a nice alternative night out. Good entertainment on some nights, including new years eve. Just a shame teenagers can't visit with you. Otherwise I would be there new years eve. Just gamble sensibly. …
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Date of experience: December 2019
Helpful
It was a bit crass for us... people dancing on tables, downing drinks out of fish bowls and throwing things across the room, all whilst the staff are coming round pouring shots in people's mouths. It all went down hill very quickly as the alcohol flowed and people became less interested in playing bingo and more interested in vausing carnage. Can't say I'll be rushing back any time soon but it was certainly an experience. Good for a cheap hen do maybe??…
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Date of experience: March 2019
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