Thermae Bath Spa

Thermae Bath Spa: Hours, Address, Thermae Bath Spa Reviews: 4/5

Thermae Bath Spa
4
10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 8:00 PM
About
Thermae Bath Spa is Britain's only natural thermal Spa and benefits from the warm, mineral-rich waters which the Celts and Romans enjoyed over 2,000 years ago. Located in the heart of the World Heritage city of Bath, Thermae is a remarkable combination of five historic buildings and the contemporary architecture of the New Royal Bath. Highlights include the open-air rooftop pool with wonderful views over the city of Bath, the flowing curves of the Minerva Bath, the multi-sensory Wellness Suite and a choice of over 50 spa treatments and packages.
Suggested duration
2-3 hours
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Popular mentions

4.0
8,761 reviews
Excellent
3,747
Very good
2,592
Average
1,375
Poor
602
Terrible
446

s-yas90
luton12 contributions
Awful. No customer service. No atmosphere.
Jun 2021 • Friends
We visited for my best friends hen do. On arrival we were greeted not even with a smile, and given our robes and flip flops.
Changing rooms were dark, dingy and the lockers were absolutely awful!! They took so many tries to get one to actually work. No spa music being played or anything. Not a great first impression.
We went up to the roof terrace. The racks were over flowing with robes and flip flops and we had nowhere to put ours. The pool was packed. Ultimately it is just a big pool with two small whirlpools in. Because it was so busy nobody Moved so we did not get chance to use them. There is no seating upstairs at all, you cannot sit in the pool or around it.
We went downstairs and that was not much better. One small whirlpool which was limited to six people, so again we could not use this. The small few loungers around the outside had other peoples towels and robes on so we couldn’t lie down.
Again no calming spa music or spa scents. Bright and totally unrelaxing. Ultimately it was a basic adult only swimming pool.
Then came yet more disappointment.
We had been expecting a quality spa meal after. We had a choice of four items. I am a vegetarian and the option was quinoa. As a main meal!!!!
The ‘restaurant’ was so bland. It was bright, no mood lighting and again no spa sounds. There was not a plant or flower in sight. The tables were cheap plastic IKEA ones. Nothing was on them at all. No place settings, cutlery, candles, plants. Not even a proper menu. It was totally shocking. It was like a corner builders cafe.
The food came and it was a very small bowl. Not even with a side salad or anything. When we went to leave we were asked to pay even though we had told them on arrival our names and the package booked.

I have sent three emails encouraging you to give the chance to correct this and you have not replied to any.
Before I hear all the covid related excuses, I have been to another local (and much cheaper) spa and many restaurants over the last few months and all of them have been 10x better than this. There is no excuse for the service and lack of relaxing atmosphere.
Totally disappointed and even more so that you could not even be bothered to reply to my emails.
Shocking.
Written 27 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

emmamhka
Cardiff, UK8 contributions
Avoid
Jun 2021 • Couples
I love a spa day to de stress but oh dear this was the worst spa day ever

Had to queue for 15 minutes to get in, then climbed three flights of stairs to dump out stuff in a locker in communal changing rooms that were the same as our local council pool, had it not of been a hot day maybe it would’ve been fine but oh my word it was absolutely boiling in there with no air con

Once changed you then climb another few flights of stairs and queue to enter the roof top pool which was packed it felt like an Ibiza pool party, once we cooled down it was fine and we started to unwind until it was time to go for dinner

You go to your locker to get your toiletries then carry them down two flights of stairs to shower before going back up two flights of stairs to get dressed …. How is the relaxing ?

It was so hot in the changing rooms it was unbearable everyone was moaning and stressed

Realty odd layout, really disorganised, no personal touches felt like a conveyor belt for tourists

Avoid !
Written 26 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for leaving your review and for visiting Thermae Bath Spa. We are sorry to hear that you were disappointed with your time with us. Due to Thermae Bath Spa being in the centre of the historic city of Bath, our facilities are inside various listed buildings and so we were limited in the amount of space available for our changing rooms. Therefore we were unable to incorporate gendered changing rooms and are sorry that this made you uncomfortable. We keep our changing rooms temperate to make sure that guests do not get cold when they are changing. However, we are sorry to hear that you found it too hot in there. We are constantly mindful of the number of guests admitted into Thermae Bath Spa and apologise if you felt that the spa was overcrowded. As social distancing regulations have eased, we are admitting more guests into our facilities. However, numbers are still being monitored and we are not back to our full capacity. This means that sometimes guests may have to wait for another guest to leave before they can enter one of our pools. Due to the historic nature of the buildings, we were not able to put our showers on the same floor as our changing rooms. We would like for this to have been possible for the comfort of our guests. However, this was not possible. We try to ensure that Thermae reflects Bath’s history as a Spa town and are sad to hear that you felt that it was not personal enough. This is something that we are always working on so thank you for your comments.
Written 27 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karen7
London, UK601 contributions
Overcrowded and lacking basic maintenance
Jul 2021 • Friends
I booked this for my mum and sister on our Staycation in lovely Bath but I wouldn't hurry back. My old mum isn't great on stairs but reading the disability access info calmed her nerves. Unfortunately on arrival with no prior warning both lifts were broken so she had to struggle up and down endless flights of wet stairs in flip flops. It was an endurance test as she let others go first and traded misery tales with an old man carrying a walking stick. A wheelchair user arriving as we left was told he could have an extra hour on his booking as he faced the humiliation of his friends having to carry him. Not acceptable- they should have emailed guests to warn us. The pools etc we're nice but too busy and apparently only currently at 70% capacity, a grim thought. This spa needs to think about the experience it's offering. I wouldn't bother going back and a business model without repeat regulars seems a challenge
Written 26 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave your review and for visiting Thermae Bath Spa. We are sorry to hear that you were disappointed with your visit to us. Unfortunately, due to unforeseen circumstances, our lifts are currently out of order. An engineer has been contacted they should be fixed soon. As soon as we have knowledge of this a message is placed on our website to warn our guests before arrival about this issue. We are sorry that you were not informed before your visit to us and for the inconveniences this caused you. We are constantly mindful of the number of guests admitted into Thermae Bath Spa and apologise if you felt that the spa was overcrowded. As social distancing regulations have eased, we are admitting more guests into our facilities. However, numbers are still being monitored and we are not back to our full capacity.
Written 27 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jane M
8 contributions
Packed
Jul 2021 • Solo
Lovely but couldn’t enjoy the baths properly as was completely rammed with people although promised social distancing but with many people having walkins about 40+ people in a tiny pool no lift working so climbed 9 flights of stairs in flip flops not ideal and not a fan of mixed changing rooms very hard to get around especially if you have a disability I mean I had no idea where I was because I’m blind although some staff did try to help
Written 26 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave your review and for visiting Thermae Bath Spa. We are sorry to hear that you felt that you weren’t able to enjoy our pools properly. We are constantly mindful of the number of guests admitted into Thermae Bath Spa and apologise if you felt that the spa was overcrowded. As social distancing regulations have eased, we are admitting more guests into our facilities. However, numbers are still being monitored and we are not back to our full capacity. Unfortunately, our lifts are currently out of order. A technician has been called and they will be fixed soon. We are sorry about the inconvenience this may have caused you. We are sorry to hear that you did not enjoy your mixed changing rooms. Due to Thermae Bath Spa being in the centre of the historic city of Bath, our facilities are inside various listed buildings and so we were limited in the amount of space available for our changing rooms. Therefore we were unable to incorporate gendered changing rooms and are sorry that this made you uncomfortable. We are sorry to hear that you found it difficult to navigate around our facilities with your disability. Our staff is always willing to help guests if they need it.
Written 27 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amy S
1 contribution
A nice experience but overpriced
Jul 2021 • Friends
It was a nice day and the staff were friendly, however you do really only get two swimming pools. The bubbles go off every 15 minutes, so you are just waiting around for a lot of time. It really is expensive for what you get. I’m glad I went but I will not rush back.
Written 25 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave your review and for visiting Thermae Bath Spa. We are glad to hear that you found our staff friendly. Thankfully, due to the easing of restrictions, we are now able to open areas that had been previously closed such as our Wellness Suite. We respect your views on the price of entry and we try to make Thermae Bath Spa as accessible as possible. The prices had been lowered to reflect the fact that certain facilities were not able to open due to COVID regulations. We believe that it was still good value for money. We hope that now due to the reopening of our Wellness Suite you might be more interested in experiencing our facilities again soon.
Written 26 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anthony B
Coventry, UK60 contributions
Very relaxing, great facilities
Jun 2021 • Couples
Very nice place, we had a traditional massage and few hours worth of the spa facilities, the massage was brilliant, very soothing and professional, the roof top spa was gorgeous, with the fantastic view it was perfect, only couple of things that held back 5 stars, the range and price of the cafe were poor, and me and my partner were separated on different floors, and after we had finished no one tried to bring us back together, we lost about 15mins getting stressed again trying to find each other over all them floors, but it was a really nice trip
Written 25 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave your review and for visiting Thermae Bath Spa. We are glad to hear that you enjoyed your time with us, especially your treatment. We are sorry that we are not able to offer a large range of food in our café. The menu is something that we continue to work on, so thank you for your comments. We are also sorry that you and your partner were split from each other. We try to make sure that Guests who are together are on the same floor, to ensure that they can find each other easily after their treatments. As we understand that it can be stressful to find each other again. We are very sorry that this happened to you. Despite this, many thanks for your review and we look forward to welcoming you to Thermae Bath Spa again soon.
Written 26 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

LadyJ20
Staffordshire31 contributions
So relaxing & enjoyable
Jul 2021 • Friends
My third visit here. Managed to book a slot at the last minute earlier this month, thanks to very helpful staff. I had the most amazing, relaxing but firm massage treatment with Attila, followed by a two hour session in the roof top pool. Wonderful views, not too busy (we went at lunchtime) and had a very enjoyable time. Thankful for the safety/social distancing measures in place. Five stars.
Written 25 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave your review and for visiting Thermae Bath Spa. We are glad to hear that you enjoyed your time with us, especially your treatment. Your positive comments will be passed along to Attila. Thank you for your comments on our safety measures, the safety of our guests is of the utmost importance to us. Once again, many thanks for your review and we look forward to welcoming you to Thermae Bath Spa again soon.
Written 26 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mark C
Blagdon, UK28 contributions
Relax
Jul 2021 • Couples
Lovely and relaxing thermal pool experience. Nice views of the city and therapeutic when the jets come on in the pool. Staff very friendly and helpful.
Written 23 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave your review and for visiting Thermae Bath Spa. We are glad to hear that you enjoyed your experience with us, especially your time in our natural thermal pools and our helpful and friendly staff. Once again many thanks for your review and we look forward to welcoming you to Thermae Bath Spa again soon.
Written 26 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nicola S
7 contributions
Lovely but prebook
Jul 2021 • Friends
My friend and I prebooked this treat and we're so glad we did as the queue outside was massive. The spa experience was anything but intimate as it was heaving with people but the facilities could cope. Inside in places it could do with a spruce up - thinking of the showers which were mouldy - but there is a lot of water there!!! We had a treatment- one a facial one a massage - both brilliant and the best ever - and we are spa regulars. It was great in the rooftop pool, and our meal in the restaurant was very nice, with attentive staff and plenty of them. Overall recommended as a treat.
Written 22 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave your review and for visiting Thermae Bath Spa. We are glad to hear that you enjoyed your experience with us, especially your treatments. Your comments about our showers will be shared with our Spa Director. Once again many thanks for your review and we look forward to welcoming you to Thermae Bath Spa again soon.
Written 26 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Puna H
1 contribution
Nick is the best
Jul 2021 • Couples
Nick made our trip amazing thank you Nick, you are truly a gem of bath. We see you going above and beyond. We will be back. Love the infa sauna thanks for showing us it
Written 20 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thank you for taking the time to leave your review and for visiting Thermae Bath Spa. We are thrilled to hear your comments about Nick. We will let him know about your positive comments and are glad that he showed you our Infrared Room. Once again, many thanks for your review and we look forward to welcoming you to Thermae Bath Spa again soon.
Written 21 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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