Enjoyable experience when visiting bath. It’s a must do when you visit. It is quite expensive and I found it a challenge to book but I ended up walking in and booking for the following day with zero problem. Sauna facilities are good and both pools are lovely. We really enjoyed our two hour visit there

We were surprised to be able to walk into the spa on such a busy day in Bath with the Christmas market. I had tried to phone and email to book a slot but had no response from either. It was relatively quiet to begin with which was lovely. The main letdown was the cafe- prepackaged sandwiches, most of which were not available, and a limited selection of other items. Both of our choice of sandwiches were not very good and it certainly let down an otherwise enjoyable stay. Also the water was warm in the water fountain in the Minerva pool which was not pleasant. We would return as it is a lovely experience but might give the cafe a miss next time.

Thermae Bath Spa video and leaflet looked very good but in reality was not. £38 for 2 hours approx. But so many people were admitted that all the steam, sauna rooms, etc were packed., and the pools were nearly as bad. Handed towel and a robe on entry - loops for belt both missing. Cafe inside a complete rip of tea £2.50 a cup and £2.50 for a snack bar. Glad my partner and i did visit , to experience the rooftop pool was nice but wont be rushing back.

Rather a shoddy experience overall. It’s all a bit tired. Silly number of lockers, loos and lifts labelled out of order. Bath robe with loops missing. Long wait for a changing room to become free. All small stuff, maybe, but they strongly detract from the what should be a top class experience. It simply is not that.

Extremely overcrowded and chaotic, and so not a relaxing experience. Massage was Ok, nothing special. One lift broken and a narrow staircase meant moving between areas was a struggle. Saunas we’re so full people were standing up like in a commuter train. Pools awkwardly crowded. Changing facilities a complete cluster-fudge.

From the moment you walk into the spa it feels busy, overcrowded and like you are cattle being just another number. This is absolutely fine when you’re paying under a tenner at a public baths. However not the environment that would be expected at the cost they charge. On entering and leaving the spa the staff were very disinterested and didn’t leave any impression or desire to return. Although clearly with the conveyor belt of tourists that come through, return visits are not high on their agenda. The whole experience is functional rather than relaxing. This certainly serves a purpose of it what you are expecting, however their marketing team do solid work at advertising a relaxing spa day. It is certainly not that. There are also many missed opportunities here. It is missing a good, cosy restaurant and bar that would feel inviting. Instead it has a soulless cafe that feels unappealing to spend more than a functional bite to eat in. It could also do with a rooftop bar or at least a small area of the pool where people can enjoy a drink. If a small area is staffed and controlled then the issue of drink spillages or accidents is minimised. This would certainly enhance the experience for many. However it seems that they want you in and out as quickly as possible. I think if they address these issues and work on the experience matching the cost, then they will avoid negative reviews such as this and many others on here.

Loved the time I spent here, relaxing and de-stressing. Nick was excellent and extremely helpful, He looked after me and my mum throughout our visit. The only issue we had, was that flip-flops were given as footwear. Mum has closed toes on one foot so she struggled and they kept coming off. It also meant we missed half an hour of our time so I would have liked longer. But I can't fault the atmosphere, staff or the meal we had. Good experience to uptake if you visit the city.

The pools, saunas and relaxation room are all lovely and we enjoyed our first half hour, but after that it became very busy. There were several large, noisy groups, one of which thought it would be hilarious to push the rack holding everyone's robes and slippers into the pool so that everything got soaked. Definitely not a relaxing experience. I feel that they need to ban large groups if they're going to describe this as a "spa".

This is quite a place to visit and we'll organised. Spread over three floors which was a bit awkward with one lift out! The open air pool at the top was great, swimming around looking over the rooftops and chimney stacks of Bath. Second floor a relaxing floor of saunas, steamrooms etc... First floor lovely large, warm pool with plenty of space. Downside a little busy and my locker broke, other than that all good.