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Review Highlights
Friendly atmosphere

A very warm welcome, we went in for a cup of tea for two, now, usually in most places there's only... read more

Reviewed 3 June 2018
H2048FGkevinb
,
Barnstaple, United Kingdom
via mobile
Lovely icecream

Cant understand why there are negative remarks about the Chocolale House, we visited Dunster for a... read more

Reviewed 20 May 2018
chris d
,
Bristol, United Kingdom
Read all 38 reviews
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Traveller Overview
  • Excellent73%
  • Very good10%
  • Average2%
  • Poor10%
  • Terrible5%
Travellers talk about
“tea coffee”(2 reviews)
“cake”(2 reviews)
“pot”(3 reviews)
About
The Chocolate House in Dunster is the home of Nutcombe Chocolates of Minehead. Come and visit us to buy handmade chocolates and a range of interesting gifts. Our cosy cafe is the idea place to indulge yourself with hot chocolates, teas, coffees and...more
Contact
12 High Street, Dunster, Exmoor National Park TA24 6SG, England
Website
+44 1643 821311
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Reviews (38)
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LanguageEnglish
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1 - 10 of 37 reviews
Reviewed 3 June 2018 via mobile

A very warm welcome, we went in for a cup of tea for two, now, usually in most places there's only enough tea for a second cup so we we're pleasently surprised to receive a huge tea pot which enabled us to have three cups...More

Date of experience: June 2018
Thank H2048FGkevinb
Chocowild, Owner at The Chocolate House, responded to this reviewResponded 12 August 2018

Thank you for your review. What makes you think you didn't fall asleep? Just joking.

Reviewed 20 May 2018

Cant understand why there are negative remarks about the Chocolale House, we visited Dunster for a week and dropped in many times. Selection of ice cream was excellent as were the prices. Many places would charge a serious amount for less. And the owner even...More

Date of experience: May 2018
1  Thank chris d
Chocowild, Owner at The Chocolate House, responded to this reviewResponded 12 August 2018

Thank you for your review. I think I have a positive team of employees now. Makes a difference.

Reviewed 6 April 2018 via mobile

The staff here are friendly and welcoming. The chocolate is delicious and they have loads of different flavours of ice cream. Great for a sunny day.

Date of experience: April 2018
1  Thank Princess_Nemi
Chocowild, Owner at The Chocolate House, responded to this reviewResponded 12 August 2018

Thank you for your review and for bringing in some sunshine.

Reviewed 6 September 2017

Visited with a few friends. Two of our orders when they came were wrong, waitress tried to argue we were mistaken! Quite unpleasant to us about it. When we paid the other woman was very abrupt and then expected us to leave a tip. The...More

Date of experience: July 2017
Thank Badgerish
Reviewed 21 August 2017 via mobile

Visited today, myself and a friend and 6 children between us,decided to stop here for a cup of tea and ice cream for the kids. The lady serving was very rude and made us feel very unwelcome, she stood over us and watched us the...More

Date of experience: August 2017
Thank rachel t
Chocowild, Owner at The Chocolate House, responded to this reviewResponded 9 September 2017

Dear Rachel, I am sorry you had an uncomfortable experience at The Chocolate House. We take on extra staff during the busy summer months and your review has resulted in termination of employment. We are a child friendly shop. After all we sell chocolate and...More

Reviewed 9 August 2017

Popped in to have a look around. It is a shop selling chocolate and local products but also has a small seating area where it serves tea coffee cake etc. Although we did not eat from what we could see on the plates of those...More

Date of experience: August 2017
Thank Joann K
Chocowild, Owner at The Chocolate House, responded to this reviewResponded 9 September 2017

Thank you for popping in. Perhaps next time you will have the time to stop or shop and taste the wares.

Reviewed 17 July 2017

We choose eight pieces of their scrumptious chocolate. After munching our way through them we've concluded it's the best chocolate in Somerset.

Date of experience: July 2017
1  Thank Copywritingcraftsman
Reviewed 19 March 2017

Extremely disappointed , not acknowledged on arrival. Paid £5 for a large leaky pot of tea which was effectively a pot of hot water. Wished I had spoken up at the time but will definitely not be returning.More

Date of experience: March 2017
Thank Deborah H
Chocowild, Owner at The Chocolate House, responded to this reviewResponded 9 September 2017

Dear Deborah, I am the owner of the Chocolate House. Please try The Chocolate House again. I will refund your money and treat you to drinks for two on the house. Our policy is to heat the tea cups and pot, provide a generous portion...More

Reviewed 23 December 2016 via mobile

We decided to call in for a hot chocolate . Which was delicious and didn't disappoint ! The shop is quite small and it's a general gift shop as well as selling gorgeous looking chocolates .The cafe area is very small .The lady who served...More

Date of experience: December 2016
1  Thank sallys969
Reviewed 22 October 2016 via mobile

We had intended to stop in the cafe but maybe it was because there was nobody in there but we didn't feel very welcome so had a quick look around the shop and left. It was quite expensive so we didn't buy anything.

Date of experience: October 2016
Thank daydreamer135
Wendelinn W, Owner at The Chocolate House, responded to this reviewResponded 25 October 2016

I am sorry you did not feel welcome or find what you were looking for at the Chocolate House. I trust another shop in the village suited you better.

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