Visited primarily to eat in the Tearoom. The food was excellent and superbly presented on the top quality Wedgwood dinnerware. Have booked again! The facility generally is excellent. The Wedgwood shop has quality products (which can seriously damage your wealth). Ample car parking One observation was that there appeared to be numbers of staff around but in comparison to other facilities we have visited there was a lack of welcome.

We went to Wedgwood because Gladstones was closed for the year. We had a completely different idea about the place. It was alright. We went on a Saturday. With some of the main events being closed, it felt like we were in a very very expensive motorway services with Christmas exhibits on sale. Make no mistake, the ceramic potteries were very beautiful but felt like it was for someone with billions to spend like the MPs from Boris Johnson's cabinet, who have amassed millions by siphoning off taxpayer's money during covid. A cup and saucer for more than £50. A mud potto drink any liquid was £22 !!

If you are aiming for the quality market and charging those prices. you need to have service and food that will match it. The service was dour, a smile goes a long way! Had barely sat down before we were been asked to order, the place was nearly empty. The bagels were chewy and you needed a steak knife to cut through them. As for tea that was ordered, it was more like a brickies tea it was that strong. On the plus side, coffee was good and the salmon with cream cheese was good - if the bagel had been anywhere near this review would have been more positive Not somewhere we will be going back to soon.

It is not as nice or good value as other places I’ve been to for an afternoon tea. The service from the staff wasn’t great. They didn’t seem very smily. The portions were tiny especially the scones. A cream teas main component are scones and they were the size of a golf ball. Pot bank at Spode in Stoke far out do this place. The toilets were a real trek to get to also. I wouldn’t recommend to my friends or family as I personally was disappointed.

The afternoon tea itself was amazing, the cakes and scones were fabulous. We all took doggy bags home with us which we’re packing up in a lovely Wedgwood box. The problem is the service. We arrived at 3.30, waited 10 minutes at the desk and no one came to use despite there being loads of staff walking around clearing tables. We walked up to the bar and we’re told someone would come soon, they weren’t trained to check us in. Once seated we were then ignored for another 15 minutes, I counted 6 staff jus walking around clearing tables and no one took our afternoon tea order. Again we went to the bar to be told by a friendly lady it was her first day and someone would be with us. By the time our afternoon tea had arrived, the place was nearly empty and they turned the music down. The ambience was rubbish as we’d been there for 45 mins before our food turned up and they were getting ready to close. We’d prebooked this table so they knew were coming. Pretty disappointed as it tarnished our visit, which was a shame for my step mum as it was her 75th birthday present. This has the potential of being brilliant but management need to put their staff on some customer service training and there needs to be someone in charge to make sure people aren’t forgotten about.

Had a lovely time at the potters wheel, the instructors were very patient and managed the group really well. We had an afternoon tea which we were very excited about but unfortunately not that impressed with. The food was ok and the servers were polite enough but the issue was that you barely saw them. We were sat down, the server spent a few minutes telling us all the unlimited teas. Took our order, afternoon tea for 3 and of course, tea. Afternoon tea arrived about 10 minutes later but we had to wait another 10 for the tea to arrive. We waited an average of 20 minutes each time we asked for a pot of tea, which wasn’t great when you’re wanting to drink tea alongside your food. It was very difficult getting anybody’s attention, nobody would so much as look over at all so we were having to try quite hard to get the attention of a server. When the tea did eventually arrive it was never hot, just warm. We were a group of 3, we aren’t the demanding type at all but it was frustrating when after the third time of waiting 20 minutes for a pot of tea to arrive we eventually got the attention of a server to ask where it was, we were told tea was being served to the whole restaurant and we had to wait our turn. Service needs to be faster, never been anywhere where we’ve had to wait that lengths of time every time and when you’re paying that much for it you’d expect service to be a bit better. We’ll come back again and give the benefit of the doubt as we have children and they serve a children’s afternoon tea, but if it’s the same a second time we won’t be returning for another.

Good tour - got to see the factory in work and see potters and decorators working which was fascinating. The factory is very modern, so there isn't much history but there is the V&A Museum section for that history. Our guide, James, was knowledgeable and friendly. A great part (and probably the best) was when Jamie B, once of the potters stopped to chat with us about his work. Such a fascinating guy and his work is just amazing!!! He has some great stories and his work has been on the Great Pottery Throw Down and he produced a tea set for the late Queen!!!! The artisan shop was full of some great items from local artists and makers and the official shop is full of so many lovely pieces! If I could afford it, I would have bought some! Lots of tea sets and plate sets but wish there were more vases in the shop :)

Free entry into the V&A Wedgwood museum collection, which was larger than expected with a whole array of pots, vases, plates & jugs on display, along with some sculptures. Nicely laid out and free to take photos in there. Also went on the factory tour which was a paid for experience. We booked in advance and then my mum was very ill so could not attend, and they wouldn't give a refund on the ticket. Factory tour was very informative and interesting, showing all stages of the pottery from moulding the shapes via machine, going through the kilns, and hand painting / gilding. Plenty of opportunities to ask questions on the tour and got to see a new vase being created. No photography allowed on the factory tour though. Shop seemed well stocked with plenty of nice touches like a huge 'bull in a china shop' made from plates, and a table set for dinner with glass chandelier over it.

Eating, we visited the factory on 5/04/23, having travelled for 3 hours we found their we could not get anything to eat except a piece of cake, having looked at the website prior to leaving it showed 4 different eateries, only one was open and you had to pre book! We spoke to the manager who said it was on the website that you had to book,mit did not! It asked if you would like to book a table for afternoon tea or lunch, as we were unsure of what time we would want to eat we didn’t book, only to discover we could not buy anything! Not even a sandwich! My friend is diabetic and needed to eat, we were told buy a waitress that they were fully booked all day and sold out, or that we could drive to a local pub 5 minutes away, as we were booked onto a tour this was impossible, and by the manager that they were fully booked but could maybe make a sandwich in 2 hours time! I would strongly suggest your take a packed lunch if you do not want afternoon tea at extortionate prices! The tour was great although we had to cut short our visit in order to leave the site to get food.

Thoroughly enjoyed a 1 hour potters wheel session. The young lady leading the class was wonderful, so informative, helpful, encouraging and patient. As a result we all threw a variety of pots and had fun too. Would highly recommend. Following our experience we had booked lunch in the Wedgwood Tea Room. Food was acceptable but nothing special. Fish goujons were on the soggy side but edible. The arancini was served with minimal tomato sauce and salad. A nice snack but not a meal. No one asked if everything was alright This was a mediocre experience which to be honest left us all a little disappointed. Service was lacking, the waitress was unable to answer questions with any certainty and didn't offer to find out the answers for us. After eating and requesting the bill we had no idea where to pay and wandered to the coffee bar where a lady took our payment with very no interest in if everything had been OK.