TeamSport Indoor Go Karting Stockton-on-Tees

TeamSport Indoor Go Karting Stockton-on-Tees

TeamSport Indoor Go Karting Stockton-on-Tees
4.5
9:00 AM - 11:00 PM
Monday
12:00 PM - 10:00 PM
Tuesday
12:00 PM - 10:00 PM
Wednesday
12:00 PM - 10:00 PM
Thursday
12:00 PM - 10:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Sunday
9:30 AM - 11:00 PM
About
It's fun, adrenalised! Come and experience the best in indoor karting in Stockton-on-Tees. Kids and Adults from 8+ can race it out on this awesome multi-level circuit, in a safe and professional environment, which is fuelled-by-fun!
Duration: 1-2 hours
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  • Chris C
    Yarm, United Kingdom5 contributions
    5.0 of 5 bubbles
    The academy is superb! Thank you to the team and special thanks to Harry
    Superb experience every time we go to Team Sport Stockton. The staff are just brilliant with the kids. Massive shout out to Harry for all he's done for our son Casey! Harry has been patient and really got on Casey's level to explain things and we can't tell you how much impact it has had on him - thank you! Great team, thank you all for all you do!
    Awesome to hear your feedback regarding our team and facilities! We look forward to seeing you again soon.
    Written 26 May 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited May 2023
    Travelled with family
    Written 22 May 2023
  • Ben K
    7 contributions
    5.0 of 5 bubbles
    Great experience
    Been here a couple times now. Great experience, staff are really honest, helpful people. Always a good race on track and great value for money compared to similar venues. Will be visiting again.
    Thanks so much for rating us! We look forward to seeing you again soon.
    Written 24 September 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Travelled with friends
    Written 5 August 2023
  • Stephen H
    4 contributions
    5.0 of 5 bubbles
    Love it
    We've become addicted to karting here (father and daughter), staff are always friendly and helpful, behind the counter, TY & Dan and trackside Callum, Jamie, Kieran and Tom. There are others so sorry if I've forgot to mention your name. The track is fun and challenging, good for all ages I think. Will continue to come here and have already recommended it to many friends...
    Visited December 2023
    Travelled with family
    Written 6 December 2023
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4.5
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Speeduppaul
Middlesbrough, UK1 contribution
5.0 of 5 bubbles
Mar 2024 • Family
First time karting and really enjoyed this fantastic experience. Was unsure what to expect but the friendly staff were reassuring I would enjoy providing I follow the rules.
Written 23 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We're thrilled to receive your feedback about your experience! We can't wait to welcome you back again soon.
Written 28 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mamof3boys1983
Stockton-on-Tees, UK1 contribution
4.0 of 5 bubbles
Mar 2024 • Family
My sons first experience on the track celebrating a friends birthday and he loved it considering he had a full on crash caused by an adult Mario kart wannabe.As a first experience driver/drivers they soon got the hang of it but were a little thrown off corse when an Adult, experienced child zoomed by. On booking especially with bulk bookings on the slots they should look at this and put it in consideration for separating child beginners/ adult Mario kart wannabes
Written 12 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for taking the time to leave us a review. Your feedback is important to us and we’d love to know how we can improve our services to make your next visit a five star experience! Please feel free to drop us an e-mail at info@team-sport.co.uk regarding your event and a member of our crew will review this further.
Written 29 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

bugsbunnybasher
Hartlepool18 contributions
1.0 of 5 bubbles
Mar 2024 • Family
Its with considerable frustration that I am writing this email to formally complain about the staff and experience at Team Sport Stockton on the afternoon of the 9th March 2024.

Having booked tickets the previous night we (6 members of the party) arrived at 15:00 for the 15:55 booking on 09/03/24.

After booking in at the desk we where asked to go and wait upstairs for 30 mins before coming down to get our suits.

Upon arriving at the seating area upstairs the place looked like a dirty pig sty - every table had half eaten food, unfinished drinks, discarded wrapping paper and certainly not a good first impression.

After sitting for the 30 minutes (and purchasing some food and drinks) my party went downstairs to get sorted out. The girl on the counter started off well and had good interaction with the group (particularly my eldest daughter about a concert they both attended), giving us our red arm bands but then didn't help stating that she couldn't give us the balaclavas that I had paid for straight away as they didn't have enough and where relying on sharing them with people coming off.......... so PPE you insist on participants HAVE TO WEAR was not available after purchasing them (breach in your risk assessment and work procedures) and expecting people to share PPE (breach in risk assessment and sensible hygiene process!).

After being given red bands and the suits we where told to go back upstairs and wait for our induction; when we got back upstairs there was no seating available (the place was full); so we ended up sitting and waiting in the briefing room as this was the only place to get a seat.

Some 20 minutes later people started to pile into the briefing room; we where then presented with the supposed manager (scruffy looking, long unkempt dark hair, scruffy beard and moustache) who said they where running very delayed and after the presentation he proceeded to count how many people where supposed to be in the briefing, then stating there was supposed to be 30 people in the briefing, but 35 present (this will become important later). He then said that the order would be green in first, then yellow and then red.

We returned to the seating room (where the uneaten food had been cleared but the table was still full of used cups and glasses and rubbish) and proceeded to site for over an hour waiting to be called - with no call made for red, but yellow was called over the tannoy before Green Lap 2 being called over the tannoy.

Upon hearing this I approached the counter, after waiting for several customers to be severed I was faced with a very stroppy little madam. I explained that the Green 2 has been called but the red first ride had not been called; in return I was told to stop being irate and that the red would be called forward and put in front of the green ride 2. I then told her that she was throwing irate comment around unnecessarily and if she thought I was being irate then she needed further customer service training (instead of listen to the issue she had immediately jumped onto the offensive (probably because of work stress); but was escalating the situation with her mannerisms and insisting someone was irate when they where not!). She did then apologies for the mix up; and with a little prompting for the way she acted.

After returning to the group we all waited for a called, but after 5 to 10 minutes no call was made.

The apparent manager turns up; and everything just went downhill from this point.

With no apologies he tried to say that we had been called and we had missed our turn - to which we responded there where 6 people sat here listening and at no point had a tannoy or vocal call been made for the red group.

He then started to complain that he was two staff down and had been working in the kitchen all afternoon and that it wasn't his fault; I simply asked if he was the manager (to which he said yes); and that as manager this was his responsibility and he needed to sort it out. At no point did he make any attempts to resolve the situation by getting us down to the track; he basically wanted to get us out of the building. He appeared to not be coping well with the requirements of management duties and clearly didn't have experience in dealing with this type of situation. In short he currently is not duty manager material and needs some urgent retraining in stress management and conflict resolution.

He then started to say that he was extremely busy; there was 15 people in the green group, 14 people in the yellow group and the tracks where full - I immediately pointed out that that means 29 people accounted for and that the remaining 6 people from the group where sat in front of him (linking back to the 35 people counted at the briefing). Both myself and my father both separately tried to put this point across and show that his maths was incorrect but it fell on deaf ears. He simply would not listen to logic and didnt have the capacity to deal with the situation.

He then made some comment about the tannoy system being broken and that he had just fixed it in the kitchen; but the tannoy had gone off for the yellow 1 and green 2 so appeared to be working fine and if it had not been working then surely the staff would have compensated more for the broken equipment; if that was actually the case? There was no call made for red; he could have admitted his mistake, apologised and got us on at the next opportunity - but this or anything similar was not offered; only a refund...

I stated at that point we had been sat for nearly 3 hours and a refund would not take into account the wasted day he had caused us. At this point he said there was another manager on the trackside; so I asked for him to come up and speak and the manager (want to be) went running off back to the kitchen; within two minutes over the tannoy (and in a room full of people) we where told to get out of the venue several times and on one occasion the f word was used (bearing in mind there where kids present in the room).

I immediately went to the bar where Harry was just coming out of the kitchen so I asked if that was him on the tannoy - to which he responded with cockiness and conviction that it was him because apparently I had been swearing at the manager (want to be) and I deserved it. I had never once swore at the manager (want to be) because of having my two young girls with me and with kids being in the wider seating area (and can be vouched by the rest of my group). Clearly someone had been telling lies!

At his point I had started to project my voice louder than I normally talk, partly because of the background noise, partly in response to Harry trying to give it "the big I am" and partly so the rest of the room knew exactly room knew what was going on; especially using inappropriate language in front of a group including children. At all times I did not swear or lose my temper; I didn't threaten or intimidate or act aggressively in any way to any member of staff - the later statement of me being abusive to staff is laughable!

I challenged Harry's behaviour asking if it was an appropriate way to act; and shamed him into silence; pointing out that I had already been accused of being irate when I hadn't been (as the young lady was stood there equally looking sheepish) and that the whole situation was a sorry state of affairs. Are these two individuals really presenting the levels of customer service that Team Sport want to present?

Enter the track manager (bald head) who then accused us of missing our place; saying it was not company policy to go looking for missing people and that other people had participated in the red ride. Upon pointing out that there was no call made (tannoy or verbal) and that there was no-one else with red wristbands on (followed by asking the whole room if there was any other red bands present - and strangely no-one answered) and that of the 35 people in the briefing, 15 where green bands, 14 where yellow bands and that left where my 6 people - faced with the simple maths of logic the response was leave or I call the police.

This shows a general inability for your staff to deal with situations that would have been easier to settle by realising their mistake and taking proactive steps to resolve it; made worse by the false accusations of me swearing and being abusive at the wannabe manager not helping the situation. Knowing my consumer rights I was quite happy for police to be called with the matter being a civil case they would not have done anything (that's of course if they actually attended)!

At this point another customer came up and asked if we could go somewhere a little more private; which I was more than happy to do.

Away from the public eye the track manager was less helpful and more aggressive and at one point actually said "I don't have to do f ing anything" (you can translate what was actually said); and did not like having the language use questioned; or answer simple questions. Throughout the whole saga I had not sworn once at any member of staff; he still would not listen to the presented facts; refused to accept the simple maths of there was only 6 people in the briefing with red bands; I decided I was wasting my time speaking to someone that didn't want to listen and instead asked for the area managers details and asked for a full refund for all of today's purchases and for the outstanding vouchers I had; following this debacle I have no intentions of returning to this establishment.

Again this was met with more threats of the police being called.

It was also pointed out that the screen in the room had not changed the entire time we had been on the premises and that one

When we finally reached downstairs the promised refunds where given for the on site purchases but the other refunds would apparently have to be completed by head office..... at one point (and in showing complete unprofessionalism) he then tried to serve another customer whilst we stood and watched until I interceded asking why he was doing this.

When I asked if he thought Harrys little trick on the tannoy was acceptable - he conveniently knew nothing about this.

He also refused to provide evidence of the red race going ahead; but then provided me with both of your contact details and promising me that someone from customer services would ring me on Monday to confirm the refunds.

All of your staff have shown extremely poor customer service skills throughout; some have acted unacceptably and given a really bad experience and reputation of your company and in my opinion should be investigated either on gross misconduct or capability process. So I bring this to your attention.
Written 12 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experience with us, I truly apologise that you were unhappy with your racing and felt let down by our service. I have been made aware that a member of our team has already been in touch and in the process of resolving this for you. Should you require any further assistance then please do not hesitate to contact us directly.
Written 15 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andy_Pounder
Hartlepool, UK2 contributions
1.0 of 5 bubbles
Mar 2024 • Family
Second visit today, our first visit (back in November) we loved it, especially my 2 nieces. We bought the maximum amount of ‘2nd Visit Vouchers’, and have been trying to reorganise another session for 4 months. Couldn’t sing the praises of the venue and the staff high enough.

Today, however, it all went wrong. Warned at Reception that there would be an hour delay, no problem. Told we’d have to re-use balaclavas because you’re out of stock - disgusting.

While I was in reception, there was another group, with one customer told he couldn’t race because they didn’t have overalls in his size (I mention this because of the maths).

Went through the briefing (3 groups, 30 people, there’s supposed to be 35, think the 5 might have been the other group). Told the plan would be for each of the 3 groups to have their first race, long break, then second race in order to get through all 3 groups, our group being the last.

We went to the (disgusting) Waiting Area and waited and waited…

When we heard the first group being called for their 2nd race we asked what was happening? We hadn’t been called?

We’re a group of 6 - a pensioner, 3 guys in our 40’s and 2 well-behaved girls (aged 14 and 10). We were waiting to be called.

Eventually a ‘Manager’ (he wasn’t exactly acting in a professional manner) came over and told us we’d missed our first race, they’d called, we hadn’t heard? As the ‘conversation’ continued the excuses came out - really busy, short-staffed, ‘Manager’ was doing 3 jobs and was in the Kitchen, the microphone was broken (but we’d just heard it), it needed new batteries, there were 2 groups of 12 - 15 racers, and our race had gone without us, with only 8 racers (the maths didn’t add up - he admitted that he’d made the numbers up ‘off the top of his head’ because he was busy).

So, 6 customers waiting patiently and a ‘Manager’ who is doing 3 different jobs…

We were told it was our responsibility to come over when called, Staff only have to call once (without the microphone).

I’m sorry, but if a group of 6 people is ‘missing’ is it not worth calling a 2nd time? At the bare minimum that’s a £200 refund, because your staff can’t be bothered to take the extra 15 seconds? (Again, hardly professional).

The ‘Manager’ went away, briefly, and a member of staff told us to “Just f*cking leave” over the microphone (just to prove it worked) which just made a bad situation worse.

Voices were raised, refunds demanded, threats to call the Police made (by the same staff member that told us to f*cking leave?), we asked if any other customers were in our group, nobody seemed to be. Another customer intervened and my brother and the ‘Manager’ went to an office, where my brother was told to ‘f*ck off’. I wasn’t there, I was dealing with my teenage niece who had been reduced to tears.

At this point we’d been waiting over 3 hours.

Dealt with another Manager, who refunded us for the day and um’d and ah’d about refunds for the previously purchased vouchers - we have to go through the company’s Head Office for that.

Obviously, won’t be going back.
Written 9 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your experience with us, I truly apologise that you were unhappy with your racing and felt let down by our service. I have been made aware that a member of our team has already been in touch and is in the process of resolving this for you. Should you require any further assistance then please do not hesitate to contact us directly.
Written 15 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GKA1971
Northallerton, UK1 contribution
5.0 of 5 bubbles
Feb 2024 • Family
Dan and the team always smiles and helpful, Karts always work well, definitely service with a smile,
Written 25 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

emmaandy10
50 contributions
5.0 of 5 bubbles
Feb 2024
We come here a lot as a large group and we absolutely love it. Fantastic atmosphere, great staff who are so helpful. It’s always super organised.
See you next time!
Written 24 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Danny H
2 contributions
5.0 of 5 bubbles
Jan 2024 • Family
Incredible staff and track!!!!!!!!!!!!! the staff were awesome and helped me out a lot will definitely be returning in the near future and will look forward tonit
Written 29 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ben E
1 contribution
1.0 of 5 bubbles
Jan 2024 • Friends
Racing was good but they didn’t open doors said to be there by 13:00 but they opened around 13:20! I was freezing my balls off!
Written 5 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing your feedback with us. I am very sorry to hear that you felt let down by our service on the day. I'd like to investigate your experience further so that we can discuss this in more detail with the track team involved. If you have not done so already, please contact our HQ team directly at customer.care@team-sport.com with your event details and our crew will review this further for you as soon as possible.
Written 23 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Johnftm
Hartlepool, UK1 contribution
5.0 of 5 bubbles
Dec 2023
Great afternoon Karting at Stockton with family and friends over Xmas - well organised and everyone enjoyed the racing 👍 we’ll be back !
Written 30 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for rating us! We look forward to seeing you again soon.
Written 18 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

779fraserb
Richmond, UK10 contributions
3.0 of 5 bubbles
Dec 2023 • Family
Staff great, carting great fun, website terrible and hard to use: POS terrible for customers and staff and took an age. Too much waiting about. 1.5 hours waiting about and 30 mins karting.
Written 28 December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks so much for taking the time to leave us a review. It’s awesome to hear your feedback and how much you enjoyed your racing with us! Your feedback is truly valued and has been passed onto the track team to help us improve our services in future. We look forward to your next visit!
Written 17 January 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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TEAMSPORT INDOOR GO KARTING STOCKTON-ON-TEES: All You Need to Know BEFORE You Go (with Photos)

Frequently Asked Questions about TeamSport Indoor Go Karting Stockton-on-Tees

TeamSport Indoor Go Karting Stockton-on-Tees is open:
  • Sun - Sun 09:30 - 23:00
  • Mon - Thu 12:00 - 22:00
  • Fri - Sat 09:00 - 23:00


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