The Metro
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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2.5
2.5 of 5 bubbles96 reviews
Excellent
18
Very good
19
Average
10
Poor
4
Terrible
45

BW
Tyne and Wear, UK1 contribution
1.0 of 5 bubbles
Jun 2024 • Solo
Well another bad review criticising this company and metro system that desperately needs more funding or improvements.. I don’t know what the issue is but there’s constant delays, some issue with the lines impacting the timetable and the lack of security and safety for passengers should be old news by now. Unfortunately, all of the critiques mentioned in these reviews have not seen improvements. I rely on metro to get to work as I live 12 miles away, but the amount of times I’ve faced issues of delays, metros being taken off due to the same old reasons and no security on and when they are they seem out of their depth with the amount of unruly teens and characters that infect the carriages. I never feel safe or secure with metros. I doubt this review will make a difference because let’s face it they don’t care to change it as they would have by now. I hope this review can at least pre warn people of the risks you may face relying on metro. There are times it’s okay, but rarely. Avoid times between 17:00-18:00 as it’s like fitting a bunch of people into a can like sardines, awful! As for avoiding the dangerous characters, I’m not sure. Try to find the front seats facing the front window of the carriage as you’re tucked away but others may have beat you to it.
Written 9 June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thomas K
2 contributions
1.0 of 5 bubbles
Apr 2024 • Business
This is a review of the many years I’ve used this service. Metro, you desperately need to up your game. Desperately, desperately, desperately, I can’t stress how abysmal the reliance on this service is.

As a customer, I would advise to make your journey an hour earlier than you had planned, IF, the metro actually turns up or there hasn’t been some random problem as per. Or, I would advise a taxi instead.

I understand times are difficult for money but can’t keep charging this much for such an appalling service.

As a polite advisory - You need to sort yourselves out, ASAP
Written 17 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sellingtowin S
Heaton, UK1 contribution
1.0 of 5 bubbles
Mar 2024 • Friends
Shxx hole,23 min wait on a saturday.even called to see if it was running disnt tell me they r running late.filthy dirty.cracpots running about asking fof money.if u value life and time get a bus.laairy teens run amock on the metro.neever again
Written 16 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

james n
2 contributions
5.0 of 5 bubbles
Feb 2024 • Business
Lovely lady member of staff at South Shields Metro station who could not do enough to help myself and a colleague with the ticket machine, really looked after us . A credit to the Metro and very rare these days. Didn't get her name but thankyou for your help and kindness.
Written 3 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

steve m
newcsatle68 contributions
1.0 of 5 bubbles
Feb 2024 • Business
💩show again, it’s Saturday and 35 minute wait for a train to South Shields , it just gets worse and worse , totally unreliable.
Written 24 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pete JW
South Shields, UK34 contributions
1.0 of 5 bubbles
Feb 2024 • Solo
I have used this system for a while for work purposes and it just cant get any worse. I'm sick of the behaviour of out of control feral kids and teens after working all day. The vaping situation is way out of control, add in the fact that it is completely unreliable and scruffy, inspectors or security staff hardly ever to be seen on board but hang the turnstiles in South Shields station. Nexus management need to get their fingers out and stop making excuses for their invisible new fleet. Avoid using unless absolutely necessary.
Written 19 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Chris U
Sunderland, UK173 contributions
1.0 of 5 bubbles
Jan 2024 • Solo
I use the metro for commuting. Train are often taken out of service. Rarely on time and are in poor condition. They have now stopped giving excuses and the website just states its due to the age of the trains. Why let the service get into this state? It's now got to the point that the level of trains running on time is well under 70% and they are increasing the fares. As far as I'm concerned, they should not be able to increase fares until the service is satisfactory, I can't see that happening while under the current ownership. At present due to train cancellations I have to walk between stations several times a week. When I pay from an annual ticket I do not consider this acceptable. When passing through certain stations there is a strong smell of dope. People constantly smoke and vape on the platform and on the trains, nothing is done. Security staff are only seen during the times school kids travel and do not challenge unacceptable behaviour. It's very rare that tickets are checked. Thus is the worst system I've encountered.
Written 28 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Etienne
Cramlington, UK10 contributions
1.0 of 5 bubbles
Jan 2024 • Solo
Absolutely disgusted.
Apart from the constant smell of marijuana and offensive teenagers, got kicked off at gateshead halfway to Newcastle at 10.00pm due to some problem.
Staff no help whatsoever, just said get bus. Driver very aggressive when asked how was I supposed to get home.
I'm in my 60s, walked around Gateshead for 80 minutes trying to get my bearings, eventually found my way to Newcastle Central Station and got a taxi at £34.
NEVER AGAIN
Written 26 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Hannah S
3 contributions
1.0 of 5 bubbles
Jan 2024 • Solo
Are the metros ever on time?
The metros are always dirty and full of people vaping. No staff seem to care, including the security staff? The security also do nothing until someone's already hurt when a fight breaks out, so what's the point of them being there?

Byker often has police and staff presence for knife crime - they make you go single file out of the station and insist on a physical check of your ticket when you're about to use the barrier anyway, where they would see if your ticket isn't valid. Its a complete waste of time as I'm always already late because they can't stick to the timetable..
Written 24 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

WallsendJohn
Wallsend, UK11 contributions
1.0 of 5 bubbles
Jan 2024 • Solo
Obvious train was late. There is a distinct lack of “normal” people using the system outside of commuting hours. Most users seem to have drug/mental health issues as the lack of security means they travel freely without challenge. The lack of security also makes it dangerous to use outside of commuting hours. Trains are dirty, no restriction on passengers smoking/vaping/drinking/drug taking. Only Monument station has any staff, meaning if it kicks off anywhere else on the network (as it regularly does) you’re waiting for police to attend. Use at your own risk.
Written 16 January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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THE METRO (2024) All You Need to Know BEFORE You Go (with Photos)

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