TeamSport Indoor Go Karting Newcastle

TeamSport Indoor Go Karting Newcastle, Newcastle upon Tyne: Hours, Address, TeamSport Indoor Go Karting Newcastle Reviews: 4.5/5

TeamSport Indoor Go Karting Newcastle

TeamSport Indoor Go Karting Newcastle
4.5
9:00 AM - 11:00 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Sunday
9:00 AM - 11:00 PM
About
The ultimate indoor activity has landed in Newcastle. With not just one, but three multi-level track layouts to choose from, you are guaranteed to have plenty of fun at TeamSport Indoor Karting! Available for kids and adults, aged 8 years and over. Pre-booking is essential!
Suggested duration
1-2 hours
Suggest edits to improve what we show.
Improve this listing

Tours and Tickets

The area
Address
Best nearby
We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location.
Restaurants
897 within 5 kms
Attractions
188 within 5 kms
Popular mentions

4.5
112 reviews
Excellent
83
Very good
11
Average
8
Poor
3
Terrible
10

Geoff W
1 contribution
Epic fun
Oct 2021
This is the second time I’ve been to this indoor track,it’s been brilliant both times
Both times have been in a group of ten, registration and getting kited up can be a bit hectic so arrive early staff are really friendly,briefing and track rules are short and informative then on to the track
Would definitely recommend and will definitely be going back
Written 25 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for sharing your experience, we're so glad you had a great experience with us at TeamSport! We appreciate the 5 stars, and hope to see you again soon :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Leo B
Newcastle upon Tyne, UK16 contributions
WINNING 🏎💨
Oct 2021 • Friends
Great track, great staff, everything clean an Covid safe, we enjoyed it so much Ed we’ve booked in again for next month 👍👍👍
Written 25 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
That's awesome to hear your feedback! We really appreciate the 5 star rating, and hope to see you back out on track again soon!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

RICH
2 contributions
GREAT FUN, GREAT SERVICE!
Oct 2021 • Friends
Great team of people to deal with, looked after us and catered for our needs.
Was my 10 year olds birthday and he has autism and the staff made sure he was okay the whole time we were there, sorted out a medal for him at the end and went the extra mile.
The rest of the guys that joined us all enjoyed themselves and will be returning as we paid for another return trip before we left on the day. A true reflection of how good this place is! Thanks to Sam and his competent and friendly team!
See you guys next month!
R Douglass
Written 25 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for taking the time to leave us an awesome review, we really appreciate the 5 star rating! We look forward to welcoming you back again soon :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Paradise719533
3 contributions
AVOID!!! Especially any children (or adults) with autism/learning disabilities
Oct 2021 • Family
Firstly I’d like to say we are regulars here, we have a membership and literally come most weeks. I have came across some absolutely wonderful and helpful staff. Unfortunately we won’t be coming back.

Arrived for a booked & paid for race with my little boy. There was traffic on a nearby busy road and I attempted to phone to let them know but there was no answer. I didn’t see this as a huge deal as in past experiences staff members have been very good at accommodating late comers & We have never actually raced to the time we have booked (we have always been late)

The queue was huge when we arrived and there was only one lady serving however you could see she was inexperienced and flustered! No organisation or nothing.

Eventually after some time i questioned if we were going to be late for our race to which I was then greeted by the worst “manager” I have ever encountered, rude, absolutely no customer service skills and no clue how to do her job clearly. She told us we were unable to race as we were late for briefing. I informed her that the queue was huge & had it actually been managed and organised better we could have been seen to earlier.

My little boy was clearly upset and distressed and she just stood there with not a care in the world, no apology nothing, no even attempt to try and rectify the situation. I explained he was really upset and if there was literally anything she could do? (We have had this same situation in the past & they have always accommodated) as they recognise how busy it gets and having one staff member on slows everything down. Couldn’t he have joined in the second round of 15 minutes possibly? I understand rules are rules but even just some decent communication from her to explain to my son what has happened in a calm & decent manner!

She then told me to ring a number to get a refund, I have rang the head office to be told they actually don’t issue refunds & she is not sure why this “manager” told me to do this. So she obviously has no idea what she is doing. I have had to log an official complaint.

I now have my boy who is autistic and go karting is his ONLY enjoyment now not wanting to ever go back because of this place & we are now looking elsewhere at other local venues. It’s such a shame.

Management - get more staff and train these staff members in customer service and also to have an understanding of autistic children & how sometimes the language you use and how you approach things can be highly distressing!!!!
Written 10 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for sharing your feedback with us. I am really sorry to hear you felt let down by our team during your experience. We want all of our karters to feel welcome in our venues and get the most out of their karting as possible! We’d like to understand more about your visit with us so we can review this further with the team involved. If you haven't already done so, please drop us an e-mail at customer.care@team-sport.com with your event details and our crew will be in touch as soon as possible.
Written 12 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Chris H
2 contributions
Absurdly enjoyable
Oct 2021 • Friends
Hadn't been Go Karting before. Wasn't sure whether it'd be for me but I absolutely loved it. Went as part of a large group. They made us feel welcome, kept it fun throughout and we all had a great time. One regret? Didn't bring any banana skins or turtle shells.
Written 3 October 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks so much for the 5 star rating, we're so glad you had a great time with us at TeamSport and hope to see you again soon!
Written 5 October 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Love to eat and travel
Windsor, UK517 contributions
Great experience
Aug 2021 • Family
Fun, fast indoor karting experience in Newcastle.

The indoor track has 2 levels which is quite fun. The team are professional and the track is fun.

Free parking outside.

The only downside is that there is a lot of red flags to stop everyone which results in a stop start experience.

Not the worst karting place I have been too for start/ stop karting.

Will visit again.
Written 26 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks so much for taking the time to leave us a review, it's great to hear your feedback and we hope you get you back out on track again soon!
Written 27 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Laurie R
1 contribution
No first aid training
Sep 2021 • Couples
Had a really poor experience at Team Sport. We were due to finish Karting at 1935 and did not leave until 2100 due to them giving extra time to an other team who kept being asked to stop. Not only this, but it is extremely clear that none of the staff are First Aid trained. I was in Kart 7 on my second half of the session and I felt the petrol spilling out onto my leg. Luckily, the chequered flag came up to end the session. As the Karts were pulling into the Pits, I put my hand up to get the attention of staff; I explained my leg was irritated, wet and burning (sensation) and that petrol was leaking from the cap. This member of staff screwed on the cap and said “it’s fine” but there was clearly petrol all over. He didn’t take the Kart off the track to be checked. I got out the Kart and went to the break room where I took off my suit and pants in the toilets where I could see my leg was red and it felt very irritated. I went to the bar and requested an ice pack to cool the burn. The same guy I’d spoke to on the Karts was now on the bar. His response was “Oh I’ll try find one” then he came back and said “I’ll ask a colleague because I actually have no idea where they are” and smirked?! I’m sorry but all staff should have clear knowledge of this. Matt, another member of staff, came over and advised to go home and run water over the area then proceeded to tell me about a time he got petrol in himself and didn’t react? Not sure how helpful he thought he was being. My leg was still irritated at this point. He asked me name so he could write up an accident report ‘later’. To be fair to Matt, he radioed through to ensure Kart 7 was stopped and checked properly but this could have been too late for the next person, they did not act swiftly enough! I believe none of the staff dealt with the situation effectively - they should have administered water to cool the burn and had me present to fill in the first aid/accident book. The first member of staff even proceeded to say “sorry to hear about your leg”! What an insult. This ruined an otherwise good trip and my clothes which I’ll now have to bin!
Written 11 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for sharing your experience with us. We want all of our karters to have a great experience and we’re really sorry to hear that you were unhappy with the service you received. If you have not already done so, please could you contact us directly at customer.care@team-sport.com with your event details and a member of the crew will be able to review your experience further for you.
Written 16 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Anthony F
Gateshead, UK9 contributions
Excellent service from Harvey
Sep 2021 • Family
Took a friends eldest son to try it before a birthday party here. We weren’t sure if he would like it or be at ease.
When we got there he was totally unsure, we met Harvey who put he at ease so much he offered to go on the track with him as he was the only booking.
Harvey went above and beyond not only going on the track but helping him to feel comfortable in the kart and he had a brilliant time.
I would recommend this venue to everyone, the staff are brilliant and Harvey went the way extra mile to help

Thank you so much ***** 5 stars
Written 1 September 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for the 5 star rating, and leaving us an awesome review! We're so glad you had a great experience with us, and we look forward to getting you back out on track again soon :)
Written 2 September 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Barry
Newcastle upon Tyne, UK1 contribution
ABOUD AT ALL COSTS!!
Jul 2021 • Business
Myself and my colleagues booked a session at the Newcastle centre for 11am. We hadn’t realised we were supposed to turn up 30 minutes early. When we arrived at 10:45 we were spoken to like naughty little schools children and told to come back at 3pm for a new 3:30 booking. So as to take no chances we arrived at 2:50pm. We were left twiddling our thumbs until 3:20, so it’s obviously not at all important to arrive 30 mins early.

We’d also paid extra to have 2 trophy presentations, one after each session. The whole point of these are a photo opportunity on a podium with out overalls on. We were handed them at reception, after we changed, as we were about to leave.

To top it off, one one our party had fallen victim to the pingdemic. I asked for a refund, given that his absence was in the best interests of al parties. We were told that wouldn’t be possible. I’ve since spent 2 hours trying to get through to head office. Once I got through a gentleman made note of my issues and told me to expect a cal back. Still nothing a week later.

Totally unacceptable treatment and terrible hospitality from militant staff.

AVOID!!!
Written 3 August 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you for sharing your feedback with us. I am really sorry to hear you felt let down by our team during your experience. We want all of our karters to feel welcome in our venues and get the most out of their karting as possible! We’d like to understand more about your visit with us so we can review this further with the team involved. Please drop us an e-mail at customer.care@team-sport.com with your event details and our crew will be in touch as soon as possible.
Written 17 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Ben G
Manchester, UK6 contributions
Great time you should become a member
Jun 2021 • Friends
Visited this track with friends on a busy Sunday had a really good time.

Staff were super friendly and open to feedback, as i was a little disappointed as I was last out the pit on both the sessions. This normally wouldn’t be an issue however with there being 20 people on track it was quite frustrating I lost quite a lot of track time being the last person out as the first person out had completed two laps before I even got on the track and they started the race as soon as the first person one out.

However I gave this feedback to the manager Sam who was ever so apologetic and friendly and couldn’t do enough for me.

I would definitely recommend visiting this track great place to raise great place to be a member of and I will definitely be returning. This is a track that knows what they’re doing and how to treat their customers.
Written 26 July 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks so much for sharing your experience with us. Apologies to hear there were some issues during your event but it’s great to know that our team were able to resolve this for you and ensure you guys still had an epic time! We look forward to welcoming you back again soon.
Written 17 August 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Showing results 1-10 of 115
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing