From the friendly greeting, followed by the complementary hot drink to the gin tasting and the lovely g&t at the end (or a miniature to take home for the drivers), this was our idea of the perfect experience of this type. Not too long, personal and ending with a nice drink!! We were also given a 10% off voucher should we wish to buy anything from the shop but there was absolutely no 'hard sell'. (The toilets were really nice too....always a good indicator!) The group was smallish -10 of us - so it was possible for everyone to see what was going on and to be able to ask questions easily. The information about the history of gin making was excellent and the speaker followed a beautifully drawn diagramatic presentation on the wall. We enjoyed seeing the room and the equipment used to make the actual gin and to hear, with personal anecdotes, how the company was growing from very humble beginnings! The presentation and tour was just the right length and it was nice that the owner came round to everyone individually at the end, so there was a chance to ask him questions and give our personal thanks for the experience. My partner uses a walking stick and, without asking, a member of the team quietly offered him a stool to sit on during the presentation and carried it to the still room, again without us asking, for his use there. A lovely touch, thank you. This is a young team with great products and a refreshingly friendly and open approach to customers. They really deserve to do well.