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Review Highlights
Loud music a turn off !!!!

Would have stayed longer and bought some expensive clothing but the very loud base music with... read more

Reviewed 17 September 2017
Graham C
,
Fordingbridge, United Kingdom
Nespresso

Superb superb service by Rafael and Paulo at Nespresso in Selfridges. We were visiting for business... read more

Reviewed 7 September 2017
rugbygirl007
,
Barcelona, Spain
via mobile
Read all 620 reviews
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Overview
  • Excellent46%
  • Very good33%
  • Average13%
  • Poor4%
  • Terrible4%
Travellers talk about
“food hall” (60 reviews)
“champagne bar” (34 reviews)
Closed Now
All hours
Hours Today: 10:00 - 20:00
LOCATION
Bullring, Birmingham B5 4BP, England
CONTACT
+44 870 837 7377
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Reviews (620)
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11 - 20 of 583 reviews

Reviewed 17 September 2017

Would have stayed longer and bought some expensive clothing but the very loud base music with dreadful lyrics made us BEAT a hasty retreatMore

Thank Graham C
Management response:Responded 18 September 2017

Hi Graham, Thank you for your review. We're really sorry to hear that you weren't satisfied with your recent visit to our store but we're grateful for your feedback! We'll be sure to pass this feedback over. If you would like to discuss this further,...More

Reviewed 7 September 2017 via mobile

Superb superb service by Rafael and Paulo at Nespresso in Selfridges. We were visiting for business purposes and did some mystery shopping and this stood out for great customer service.

Thank rugbygirl007
Management response:Responded 8 September 2017

Hi, Thank you for your review. We're so glad you received such superb service from Rafael and Paulo at Nespresso in our Birmingham Selfridges store. We'll be sure to let them know of your kind comments. Please do come and visit again soon. Thanks, Anna-lee

Reviewed 4 September 2017

A lovely store, plenty of different things to see and do compared to High Street shops, nice to shop for special little extras,

Thank roypat2
Management response:Responded 5 September 2017

Hi, Thank you for your kind review. We're glad to hear you enjoy visiting our Birmingham store, we'd love to welcome you back again soon. Thanks, Shanice

Reviewed 29 August 2017

We are frequent visitors but tend to go to replenish our Nespresso coffee! Like the shop just to see the range of products on offer. It is lovely to visit a high-end department store which is laid out well and has lots to offer if...More

Thank MRB01
Management response:Responded 30 August 2017

Hi, Thank you for your post. It's great to hear that you enjoy visiting our store, we love having you! We do hope to see you again soon. Thanks, Eloise

Reviewed 27 August 2017

We decided to go to Selfridges because on the ground floor they have a selection of patisseries outlets, after going to each one and asking if they had gluten free cake we had the same answer NO. We where so disappointed, we did not bother...More

Thank Brummylad
Management response:Responded 28 August 2017

Hi there, Thank you for your review. We're sorry to hear that you were disappointed with your visit, and that the patisseries within our store didn't have a suitable selection of cakes. We'll be sure to raise this with the team to ensure this is...More

Reviewed 25 August 2017

This shop is a must see if shopping in Birmingham. It has plenty of clothes, make up stalls and gifts to buy. I like the food concessions on the lower floor as there are usually some nice gifts t pick up round here. Easy access...More

Thank Sapphire2829
Management response:Responded 26 August 2017

Hi there, Thank you for your kind review. We're glad to hear that you enjoyed your visit to our store. We take pride in the fact that we have so much to offer to our customers! We look forward to welcoming you back again soon....More

Reviewed 25 August 2017

Enjoyable lunch in the champagne bar. Good menu, reasonably priced. Service good , staff pleasant and friendlyMore

Thank Lynne W
Management response:Responded 26 August 2017

Hi Lynne, Thank you for your review. We're so glad to hear that you enjoyed your visit to our store, and that you enjoyed your birthday lunch at our Champagne Bar. We hope you had a good birthday and we look forward to welcoming you...More

Reviewed 24 August 2017 via mobile

They didn't have bacon in stock when we order jacket potatoe with cheese and bacon and then was told they hadn't got orange juice in stock.but the chocolate gataeu was very nice .More

Thank Jessica T
Management response:Responded 26 August 2017

Hi Jessica, Thank you for your review. We're happy you enjoyed the chocolate gateau yet do apologise to hear of a few options not being available on the menu on the day of your visit. If you wish to discuss this further - please email...More

Reviewed 19 August 2017

Fantastic layout. Brilliant choice of just about anything you could wish to buy. Great parking. Let down by couple of members of staff !!More

Thank 25Susan2007
Management response:Responded 20 August 2017

Hi Susan, Thank you for your lovely review. We're glad to hear that you agree that we've got something for everyone! We look forward to welcoming you back into our store soon. We're sorry that you've been let down, could you pop us an email...More

Reviewed 18 August 2017

I made a special effort to see this building while in Birmingham. It was on an early morning walk that I found it and was not disappointed. I did not go inside but was interested in photographing its exterior in situ. I was not disappointed...More

Thank ThProfessah
Management response:Responded 19 August 2017

Hi there, Thank you for your kind review. We're really glad to hear that you enjoyed your visit to our store, and you were impressed with the exterior of our lovely store. We look forward to welcoming you back again soon! Thanks, Madi

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