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Rileys Birmingham

21-22 Essex Street, Birmingham B5 4TR, England
+44 121 666 6811
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Absolutely the worst customer service

The worst service I have ever seen made a complaint to the manager didn’t care one bit on how this... read more

Reviewed 2 weeks ago
Moses A
via mobile
Love love love

Went here late Saturday night with some friends. Greeted by a lovely smiley lady. The people who... read more

Reviewed 30 January 2018
A TripAdvisor Member
via mobile
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You're always sure of a warm welcome at Riley`s, whether you're finessing your game or celebrating a special occasion. We're your number one destination for cue sports in the UK; offering snooker, American Pool or English pool facilities. We also offer multiple darts lanes for you to practice your arrows and selected venues provide table tennis tables as well.
  • Excellent46%
  • Very good27%
  • Average0%
  • Poor9%
  • Terrible18%
2 weeks ago
“Absolutely the worst customer service ”
30 Jan 2018
“Love love love ”
Closed Now
Hours
Hours Today: 11:00 - 00:00
Suggested Duration: 1-2 hours
LOCATION
21-22 Essex Street, Birmingham B5 4TR, England
CONTACT
Website
+44 121 666 6811
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1 - 10 of 10 reviews

Reviewed 2 weeks ago via mobile

The worst service I have ever seen made a complaint to the manager didn’t care one bit on how this staff member was acting. racism towards the Customers I watched the whole thing with my friends and was shocked to see no one say anything!!!!!

1  Thank Moses A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Public Relations Manager at Rileys Birmingham, responded to this reviewResponded 1 week ago

Hi Moses A, Please could you contact us on enquiries@rileys.co.uk so we can speak to you about this matter and investigate it with our team further. Thanks Ben

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
135
Reviewed 30 January 2018 via mobile

Went here late Saturday night with some friends. Greeted by a lovely smiley lady. The people who work here are great! Massive personalities very chatty and laid back. You can choose how long you want a pool table for and they let you know when...More

Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2017 via mobile

No heart here just brain. We got pushed into paying more than intended. American pool tables looking dirty

Thank Space9984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ben P, Guest Relations Manager at Rileys Birmingham, responded to this reviewResponded 17 October 2017

Hi Space9984 I am sorry to hear you had a bad experience on your recent visit to Birmingham. We would really like to hear what went wrong and how we could have improved your visit. Please email us further details to birmingham@rileys.co.uk Thanks

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 14 November 2016 via mobile

Been coming here for over 17 years... Their recent makeover has given the place a modern feel with good lighting, but I do miss the old American theme with the props on their walls and Jukebox. Their big screen TV is awesome, especially during big...More

Thank CynicallyOptimistic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2015 via mobile

Come here often and have spent a lot of money here and won't be returning due to an incredibly rude member of staff, she is the stumpy brunette with a pony tail, we asked if it was possible to play upstairs and she said no...More

4  Thank Oliver S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2015 via mobile

Have been coming here on and off for over ten years, always great staff and atmosphere. Food and drink standards are just as high.

Thank Dan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2015

A comfortable play to play snooker or pool with ease. No nonsense. darts are also there and good staff

Thank Usman91ali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 March 2015 via mobile

As a local this has to be the best place to watch live football. Quality hd screens around the place also a a big screen for the best view with great seating area. A nice atmosphere with great staff and service.

1  Thank Mohammed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 February 2015

Depending on the time of day you go, awesome place to hang out with friends and shoot some pool or snooker and they have good deals for students!

Thank Hardeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2014 via mobile

It is a very good place to relax and enjoy yourself lovely big screen for all the big sports events and the staff are fantastic they are very helpful and are always in attendance

Thank Dave44444444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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