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Review Highlights
Christmas shopping

Went by train into Birmingham new street station. It has lovely shops, restaurants and bars. Good... read more

Reviewed 1 week ago
Birmingham, United Kingdom
Good station

New Street station is a very good station shops and coffee are expensive can be a little confusing... read more

Reviewed 1 week ago
Oxford, United Kingdom
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  • Excellent49%
  • Very good33%
  • Average9%
  • Poor4%
  • Terrible5%
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“john lewis”(81 reviews)
“busy station”(17 reviews)
“clean station”(16 reviews)
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New Street Station Stephenson Street | Grand Central Entrance, Off New Street B2 4BF, Birmingham B2 4QA, England
+44 345 711 4141
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All reviews john lewis busy station clean station lots of shops grand central shopping centre vast improvement information boards bull ring helpful staff food outlets concourse transformation signage exits bullring refurbishment
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1 - 10 of 1,411 reviews
Reviewed today

The shopping centre above the station is good, there are plenty of eateries close by, and it is in a good location for accessing much of the city centre. My issue is that to catch the train back to Leicester, my home city, the platforms...More

Date of experience: April 2018
Thank MLambertGeo
Reviewed 4 days ago via mobile

It might look impressive with its shiny exterior and light airy spaces and fancy shopping mall but try finding anything inside! Signage is a joke and toilets are non-existent! Centrally located with lots on the doorstep but you wouldn’t know it from the signs!

Date of experience: February 2019
Thank catherineknight2018
Reviewed 1 week ago

Went by train into Birmingham new street station. It has lovely shops, restaurants and bars. Good train service. Lifts for disabled visitors and pushchairs. Can be very busy though nice to have everything under one roof

Date of experience: December 2018
Thank TwOcats54
Reviewed 1 week ago

New Street station is a very good station shops and coffee are expensive can be a little confusing trying to find your platform but once you get used to it it’s okay Staff seem very helpful

Date of experience: September 2018
1  Thank 075353
Reviewed 2 weeks ago

The station area itself is completely transformed, light, airy and spacious and then you go to the platforms, same old, same old, cold, dark dingy and smelling like a urinal. They say you can't polish a turd, well someone tried very hard to here.

Date of experience: January 2019
Thank christos1970
Reviewed 2 weeks ago

You cannot fail to be impressed at this building which quite apart from the station has many shops and restaurants. Nicely laid out round a central "patio". Access to the platforms is a bit odd and is not the most straightforward. Give yourself time to...More

Date of experience: January 2019
Thank PajaritoLondon
Reviewed 3 weeks ago via mobile

This is my first visit to Birmingham’s New Street station after its rebranding as Grand Central. I approached it on foot early Tuesday morning having arrived from London at nearby Moor Street with about half an hour to kill before boarding a train to Stoke-on-Trent....More

Date of experience: January 2019
2  Thank futtock21
Reviewed 3 weeks ago

Perfect for easy travel to Birmingham via train, No driving!! Perfect for shopping & eating ..no stress only choices, what or where to eat..👍

Date of experience: January 2019
Thank BarryF719
Reviewed 3 weeks ago

wow! lots going on at New Street Station. many railway lines converge here where travellers get the opportunity to shop as well. Staff were very helpful, but signage could have been better

Date of experience: January 2019
Thank alison28262
Reviewed 4 weeks ago

Far better compared to previous train station. The train station of 21st century. Highly modern nice atmosphere clear direction

Date of experience: February 2018
Thank nazril
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Questions & Answers
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29 December 2018|
Response from AngieP49 | Reviewed this property |
Hi, platform 7 is pretty much in the middle. It is well signposted and every time I have visited there have always been plenty of staff on hand to point me in the right direction. There are also plenty of station maps... More
5 November 2018|
AnswerShow all 2 answers
Response from riverclinic | Reviewed this property |
No it's a very long way from the station. You might need to get a train to get there.
20 September 2018|
AnswerShow all 4 answers
Response from asocrates | Reviewed this property |
The trains are below ground, the main concourse is on ground level and there are shops and cafes above ground too.