Resorts World Birmingham

Resorts World Birmingham: Hours, Address, Resorts World Birmingham Reviews: 3.5/5

Resorts World Birmingham
3.5
10:00 AM - 7:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
10:00 AM - 7:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 7:00 PM
Friday
10:00 AM - 7:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday
11:00 AM - 5:00 PM
About
Home to a broad range of places to eat and drink, both family favourites and new places to discover, plus a little outlet shopping from top brands. Add in awesome family entertainment at the cinema, virtual reality and retro gaming, the stunning Genting Hotel and luxury Santai Spa, as well as the Genting International Casino, there's so much fun to be had under one roof.
Suggested duration
More than 3 hours
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Tours and Tickets
The area
Popular mentions

3.5
960 reviews
Excellent
283
Very good
296
Average
176
Poor
106
Terrible
99

Rosie
Birmingham, UK2 contributions
Great service
Jun 2021 • Business
Visited casino with work colleagues. Quickly registered and received great service from Steve - Many thx. Highly recommended.
Written 14 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks so much for taking the time to leave a review. We’re so pleased to hear that you had a good experience at our casino, and we'll be sure to pass on your kind words to Steve and the team. We look forward to welcoming you back soon!
Written 15 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amy D
Bromsgrove, UK71 contributions
Not what it once was
Jun 2021 • Family
Really disappointed. Came here for first time following lock down, sad to see half the shop units gave gone, and an, unopened, Hollywood bowl plonked in the middle. Shame really, as it's now quite small
Written 3 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We’re sorry to hear that your visit was not what you had hoped. Things are looking a little different in our outlet mall and there have been some changes. Some stores have relocated within the building and others have sadly left us. There’ll always be great brands to shop at outlet prices but we also have many great dining and entertainment experiences to enjoy and new things coming to see and experience, building on what we know our guests love to do.
Written 4 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sam N
Upton St Leonards, UK844 contributions
Very Poor - What has happened
May 2021
Oh dear what has happened to this place ! Havent visited for a couple of years and decided to call in on our way back from somewhere ! Half the shops have disappeared or relocated, very poor selection now, most disappointing and wont be back as not worth it.
Written 29 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We’re sorry to hear that your visit was not what you had hoped. Things are looking a little different in our outlet mall and there have been some changes. Some stores have relocated within the building and some have sadly left us. There’ll always be great brands to shop at great outlet prices but there are also exciting new things coming to see and experience, building on what we know our guests love to do.
Written 1 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lauriemonk
3 contributions
Spa restrictions & no restaurant availability.
May 2021 • Couples
If booking a getaway and wanting to use the advertised facilities READ THE SMALL PRINT signature room guests may only get access to leisure facilities between 6 & 9 or 10 but even then access isn't guaranteed, you have to wait until check-in to see if there availability. We chose to upgrade our room after being told we couldn't pre-book but superior rooms could have access from 3pm. Still not guaranteed though. Thought we'd chance it. 3 days later they email to say we can't eat in the sky bar restaurant as we had requested upon booking as there was no availability. So much for our anniversary getaway! Shame hotels guests seem to be given no kind of priority when it comes to booking these things. Really disappointed and now looking for an alternative hotel to celebrate.
Only thing I'm thankful for is that I had put the request in when booking and we hadn't waited until check in to be told all this!
Written 21 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We're very disappointed to hear that your Genting Hotel experience was not as you had hoped. At the moment, due to capacity restrictions and social distancing guidelines our spa and many of our restaurants are very busy especially for these few weeks after re-opening, we hope you can understand. All of our venues are doing their best to ensure a safe and enjoyable experience for everyone. We will be sure to pass all of your feedback on to the teams involved.
Written 24 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JBed
Coventry, UK7 contributions
Excellent all round
Oct 2020 • Family
Excellent service and awesome food!!!!!! Lovely staff, very friendly and accommodating, extremely clean environment too. Thank you Zizzi!!!!
Written 30 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi Jenna, thanks so much for taking the time to leave a review. We’re so pleased to hear that you had a great dining experience at Zizzi's, and we'll make sure to let them know how much you've enjoyed your meal. We look forward to welcoming you back soon!
Written 30 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

superjediman
Solihull, UK8 contributions
Not challenging people who aren't wearing masks
Oct 2020
We have visited a couple of times during the global pandemic. The 1st time is was very quiet and a pleasure to walk around. This time is was busy, and very stressful, due to many people walking around without masks inside (which is the law at the moment) and coming in close proximity to others.

So I might hear you ask, why give Resorts World a bad review due to the people visiting it? Well, if I go to the Touchwood Shopping Centre in Solihull, just down the road, security are challenging visitors to wear their masks and being ask to leave if they don't. Well, at Resorts World this wasn't happening at all. We didn't see any security during the time we visited, asking people to wear their masks. Plus in the shops no one was challenging them either.

Yes I understand that some people have medical reasons why they can't wear a mask, but those people wear a lanyard with a sunflower on it to show they can't wear a mask. I saw 1 person wearing one. The rest didn't.

Also in nearly every shop the hand sanitiser at the door was empty. So it looks like people are using them, but if you visit in the afternoon then you are out of luck, as they aren't refilling / replacing them. Therefore I advise you to bring your own.

I have visited a number of places during the pandemic and I would have to say that this was the worst. People need to be educated that they need to wear a mask (and wear it properly) and if they haven't got a mask then they should be asked to leave (if they aren't exempt). This is for the health of the staff and the visitors.

We will certainly not be revisiting Resorts World until they start challenging people to wear their masks or until after the pandemic.
Written 27 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
We're sorry to hear that you didn't enjoy your latest visit with us. We take guest safety and security very seriously and make every effort to ensure all of our guests are aware, including anyone who should forget on entry or while walking around our building, that masks are required by law. We also have regular signage throughout the building of the latest regulations and safety measures, round the clock cleaning, and plenty of regularly replenished hand sanitiser stations throughout the building. We are constantly reviewing our safety measures and all of your comments will be looked into by the relevant teams.
Written 28 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jay F
4 contributions
Worth a trip, would stay again
Aug 2020 • Couples
Amazing, very clean hotel, staff were really friendly, nice casino decent shopping and only 10 minute train from Birmingham city centre

Also smells amazing!!
Written 27 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks for leaving your feedback. It's great to hear that you enjoyed your visit and we look forward to welcoming you back again in the future.
Written 28 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Startrekstartrek1
Ashby-de-la-Zouch, UK23 contributions
Looks a little worn now
Aug 2020
Too many closed down stores More shops need to be opened. The place is looking a little bit sad with no atmosphere. A special mention for the very annoying man in the Lindt chocolate shop who kept trying to oversell the products.
Written 18 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi there, we’re sorry to hear you were disappointed with your experience at Resorts World. Things are looking a little different in our outlet mall and there have been some changes. Some stores have relocated within the building and some have sadly left us. There’ll always be great brands to shop at great outlet prices but there are also exciting new things coming to see and experience, building on what we know our guests love to do.
Written 19 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Olivia
Solihull, UK112 contributions
It’s alright
Aug 2020
Went last week and there were only limited shops open. We’ve been before the virus and still, it’s a little underwhelming. There’s a decent variety of shops but nothing special.
Written 8 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks for taking the time to write us a review. Things are looking a little different in our outlet mall and there have been some changes. Some stores have relocated within the building and some have sadly left us. There’ll always be great brands to shop at great outlet prices but there are also exciting new things coming to see and experience, building on what we know our guests love to do. We look forward to welcoming you again soon!
Written 10 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Daz russ
Birmingham, UK12 contributions
Sky bar dinner experience
Aug 2020 • Couples
New menu after lock down ,ordered the pork belly dish which can only be described as amazing full of flavours celeriac with cabbage bacon bits and mustard sauce and good size portion of crispy pork belly all most left no room for pudding,
Managed to Shared new version of millionaires cake which was enough for two due to its richness ,
Fine dining at its best with value for money dishes.
Service charges only draw back as like to tip the waiters .
Written 2 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Hi there, thanks so much for taking the time to leave a review. We’re so pleased to hear that you had a great dining experience at Sky By The Water, and we'll make sure to let them know how much you've enjoyed your meal. We look forward to welcoming you back soon!
Written 3 August 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Frequently Asked Questions about Resorts World Birmingham

Resorts World Birmingham is open:
  • Sun - Sun 11:00 - 17:00
  • Mon - Sat 10:00 - 19:00