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The Laser and Beauty Clinic

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Address: 92 Walsgrave Road, Coventry CV2 4ED, England
Phone Number:
+44 7903 196979

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'AVOID AVOID AVOID SANDY'

This has to be the worst customer service experience ever!!!! I purchased voucher through groupon for laser hair removal. Firstly, I was charged £10 for a patch test (not... read more

1 of 5 bubblesReviewed 18 February 2017
Creammi
via mobile
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9 Reviews from our TripAdvisor Community

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Showing 9: English reviews
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 18 February 2017 via mobile

This has to be the worst customer service experience ever!!!! I purchased voucher through groupon for laser hair removal. Firstly, I was charged £10 for a patch test (not stated on groupon) I was quite surprised as most clinics don't charge for a patch text. The laser machine itself look very old and needing a service. Then to arrange an... More 

Helpful?
3 Thank Creammi
Coventry, United Kingdom
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 11 May 2015

The lady giving eyelash extensions had good customer service but I don't think she was fully qualified. It was a very uncomfortable experience, my eyelash got stuck to my bottom lashes when she was applying the eyelash extensions. I am pretty sure they are suppose to use pads to make sure this does not happen. But, as this was my... More 

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1 Thank coventry_customer
Level Contributor
24 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed 3 May 2015 via mobile

Unsuccessful trying to book having purchased a voucher via groupon. Emailed several times as it was stated to do so, clarified with groupon that I had in fact got the correct email address and even visited the place and left my phone number with the staff at retreat as she wasn't working that day. Retreat staff were rude and ultimately... More 

Helpful?
1 Thank Sophiaamber
Coventry, United Kingdom
Level Contributor
5 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 28 April 2015

I purchased a voucher from Groupon for a course of microdermabrasion trying to get in touch with the cowboy owner is in its self a mission. Constantly fobbed off with appointments ie have an appointment in 3/4 weeks time. Only responded by email which sometimes she would take days to reply even though emails were through her iphone. Eventually I... More 

Helpful?
2 Thank Alfi_13
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 23 April 2015 via mobile

So far really unhappy! Can I find at least one person who successfully losted hair after treatments in this salon?

Helpful?
1 Thank Diana F
2 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 19 April 2015 via mobile

Purchased groupon deal January 2015, contacted same day to arrange patch test. Only communication was via text message as phone never answered. Waited 3 wks for patch test; charged £10 which was never stated in groupon advert. Therapist informed me further bookings must be done directly with business owner 'Sandy'. Contacted following day to arrange further appointments that I had... More 

Helpful?
1 Thank Cyrs77
Coventry, United Kingdom
1 review
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 15 March 2015

I also had to pay £10 for a patch test which was not addressed on the groupon voucher so far I have seen no results, and I have had 5 sessions of laser treatment and other SHR sites claim each session is supposed to have a 20% reduction. I don't know if they are fully trained or there machines are... More 

Helpful?
4 Thank coventrycustome... v
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 15 March 2015

Had a groupon deal ...had to book appointment through very unprofessional texting and I told her I was concerned because I couldn't speak to her and she just sent more texts...I told her I work and need app after 2pm and got a text for an appointment at 1.45??? Arrived yesterday (14 March) and was asked for a further £10... More 

Helpful?
3 Thank KATHYDRANS
Coventry, United Kingdom
1 review
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 6 March 2015

Very unprofessional. Staff asked me to pay an extra £10 for a test patch treatment to which no receipt was given and this charge was not stated in the Groupon offer either. I would also question the skills of the staff, they did not seem to know what they were doing at all. The 'salon' (if you can call it... More 

Helpful?
8 Thank Rebecca M

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  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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