Overall excellent staff and experience. Especially Sonia in Bricks restaurant, helpful and professional, she provided an excellent service. Costa coffee opposite the shopping mall. Awful service and waited 30 minutes for coffee once paid. I think it was playtime for the staff and their leaking coffee machine

My advice dont go near this place.I am about to visit the resort with my grandson as a Christmas gift. I am so stressed and distraught before I even go.It turns out that you have to book table reservations for meals.Their website is so unfriendly, there is no telephone numbers or person to contact.My booking includes breakfast and I have no reservation for Sunday morning.I managed to get a number however they are not at Lego land.I was given a direct number to the hotel to contact.There is no answer and I have found out they are closed this week.Therefore I am about to go to this resort without breakfast on Sunday for which I have paid and dont know how I am going to feed my grandson.Other people be aware of this when you think of going, it appears they are therefore taking money for something they are not going to provide.This is an utter disgrace.

So we visited for a Santa’s secret sleepover weekend and we stopped in a knight’s premium room for 2 nights with 2 young children 1 and 6. The room itself was amazing, kids was blown away with it, made us feel very happy we paid the extra. Now the room comes with all sorts of little extras for the kids which made them very happy, in particular the treasure hunt with a “premium” gift to find, which consisted of a Lego bag, lanyard, badge and a pack of 3 duplo pieces which we found very deflating, we wasn’t expecting a £100 Lego set but this was very megre especially with us bringing 2 children, still our eldest had loads of fun finding it. The breakfast was okay, Luke warm full cooked breakfast but filled a hole ready for the day. The park and rides was amazing, felt very festive, a few rides was closed due to weather but can’t be helped and more than enough rides for the kiddos. Queues was quite quick, app times wasn’t accurate but wasn’t too far out. Food at the park was SO EXPENSIVE!! Very sad Hot dog for £7.30, wasn’t even tasty! Put into context we got a foot long hot dog with refill drink for Costco the day after for £1.50 which was very good! Food at night was again very disappointing, £120 for a very sad, Luke warm Christmas dinner for adults, one fish and chips with a sticky fish??! And a cheese and tomato pasta that looked like it was microwaved was very insulting. Waiting staff was amazing though. One think that really did annoy us was we paid over £1000 for this very magical Christmas weekend to find out we didn’t get to go into the Christmas grotto area as it was an extra! Wasn’t very clear when we booked also but to not get that in the price was insulting at best. To sum up had a great weekend with the kids, very very expensive and wouldn’t return and wouldn’t recommend.

This was our second visit to the Resort including staying at the hotel; our first being 6 years ago. The hotel hadn’t really changed much in that time, the restaurant had gone from buffet to menu, and some extra arcade games added. They have also added the Castle hotel in that time. We stayed in the Adventure room, which is great fun for adults and children alike. The treasure hunt is a nice touch and the room was tidy and welcoming. Having different sections for adults and children is a bonus also! Downside to the room; toilet was leaking and the flush was very hard to press; my son couldn’t operate it. The restaurant. As a group of 7 we ordered the Christmas roasts which arrived cold and in a couple of instances only had two minute roast potatoes, this was rectified by the manager who brought us new dinners. Breakfast was decent, although we did have a member of our party who had dietary requirements which were constantly wrong. It was a very basic English breakfast but was warm. Dining experience seemed to lack and care or warmth. The park was good, great going at this time of the year as the queues were much shorter. In addition they had added on attractions from last time we visited. Having a 6, and two 9 year olds meant the rides were great for them. I’d suggest anything older than 9/10, Legoland probably isn’t for you. Two of the rides had malfunctioned whilst stood in queues, however due to the size of the queue it was bearable. The festive bonus; having been here before at Christmas we were hugely disappointed with the developments for the festive season. The Christmas music around the park helps, and as it begins to get dark the festive meter goes up with the use of pine trees and lights illuminating the way. THE BRICK where you can build your own Lego decorations was pitiful and really couldhave been made into more: lacked any real festive feel. (Previously had a marquee with elves in walking around and lots of Christmas trees; very warm and cosy) The shows we caught up with were ok but didn’t catch the imagination of our children. Christmas kingdom experience was ok. We had an awkward elf who was trying to stall our journey to Santa. Santa himself was excellent and tried very hard to immerse my son in the experience. Festive score was 2/5 until the lights came on, then 3/5 Evening entertainment. Finished about 8:45 then nothing: this could be utilised more. Even the bar near the brick pits was closed. Poor. Santa reading time at 6:00- Santa was ace, the elf not so. The tree wasn’t even decorated. Would we go back? No. We are now done for Christmas at Legoland.

Such a disappointment. The staff were friendly but you get what you pay for certainly does not apply to this resort. At over 600 per night I would certainly expect a lot more from the resort. The tv in the room wasn’t working, room service wasn’t available and the restaurant is an absolute disgusting mess. To top it off we found pills in our room when we arrived. There was so much closed in the park and our only lunch option was pizza and pasta, which was fine, except no soft drinks were working. We’ll return to the park but never again to the resort or resort restaurant

We took my 7 year old & 1 year old between Christmas & new year and stayed 1 night in the Castle Hotel. From start to finish the whole trip was awful, clueless rude, disinterested staff seem to be the norm, poor directions and no help when needed generally across the hotel & resort. The Hotel itself was grubby, dirty and not worth 10% of the money I have stayed in much better budget hotels. Food is a joke throughout the resort and way way over priced, don't even bother with the pool its tiny and disgusting. Park itself was poor with more closed than open, rides were late opening and ques closed way to early so couldn't 'enjoy' a full day ended up leaving site for dinner on day 1 and left early on day 2 to go home. Purchased the digital photo package for both days but wasn't told half rides were shut and those that weren't photo option wasn't working so that was a total waste. Its a huge rip off with goal to churn as much money out as possible, staff on site didn't care about anything, have complained to customer services and was given stock answers that are all over this site in response to issues and offered a measly sum back and day entry too the park, why would I go back to this shambles. I truly believe this place is only open because it bares the Lego logo, as without it it wouldn't last 5 minutes! Avoid avoid avoid!

The queues are really annoying. Way too many priority queue jump tickets handed out meant most rides had queues of about an hour, more in some cases. If it wasn’t for the queue jumpers it would be about 35 minutes. Starts to get really annoying when you’ve been in a queue for an hour and you see the same people jumping the queue several times. We spent a night in the hotel and had two full days here but didn’t get to do everything. Everything is overpriced, eg slush puppies £4.10. A beer in the hotel is >£6 and a plain ham sandwich is over £4. The positives: Hotel was nice, and kids entertainment was good. Swimming pool really enjoyable. We just resented the time queuing and prices. Kids enjoyed it though and I guess that’s the reason we were here.

First visit to legoland this year and we had a good day. We went knowing what was open ect but the que times seemed off today. Joined the advertised 15min que for laser raiders ride and after an hour we finally found ourselves at the front of the que only to be greated by a massive fast track que and at least 20 people where let in before us, know I am fully aware of the fact these people may have paid for the privilege but there should be a fairer system of admitting fast track and standard guest. There was noticeable resentment from the standard que, this was the same on other rides too which is the first time we have noticed anger at the fast track. Selling too many fast track tickets???

Almost everything was awful. Queues of 1h 30m to ride a lame kids ride you would walk straight past at a funfair. Terrible overpriced food - again with huge queues. There’s nowhere to sit down anywhere at lunch time. No seating or even grass, just concrete everywhere. By 2pm my children were begging to go home. We obliged.

We are merlin pass holders and have spent the last 13/14 months visiting the various attractions and Legoland is always the biggest disappointment by far. This was our first visit in a while, we didn't bother at all last summer because the same problems seem to always persist here and you just don't get the same issues at any of the other theme parks. I have never been to a theme park where the ordinary queue actually started to boo and hustle the fast track queue out of sheer frustration before Legoland. It was uncomfortable for the children but entirely understandable. Similar to other reviews the fast track system simply ruins the whole experience. It's become intolerable to queues for in some cases, very mediocre, rides for so long. Yesterday for example we joined the queue for flight of the sky lion at 50 mins. I started a timer on my phone. It was painful, I mean absolutely painful, watching the slow pace of the staff loading the ride, half filling rows and faffing, assumingly, with the fast pass app/rap app queue. All in all we waited 80 mins and at times I took over 8 minutes for the guy to simply put people into the rows. Madness. This is a HUGE attraction for you, sort it out. Then when we got on and went upstairs there was one girl briefing each pod and checking all the belts. Madness. So slow and ridiculous, the ride lasts minutes, you need to be more efficient. The only ride that had it's act together, for once, was Ninjago, the guy was filtering people through quickly and efficiently, there were.ample staff and it was no wonder the queue time sat at around half an hour all day and actually took just less from joining to riding. The staff in the brick and rebuild the world were wonderful though, very attentive, clearly enjoyed their jobs and interacting with the children and we ended up spending much of our day between the two. It's such a shame. Alton towers and Chessington are both always such a pleasure to visit and seem so well managed in comparison that we don't hesitate to return. I can honestly say we won't bother with Legoland again now, it's just too stressful.