Visited yesterday for the Santa experience,and very disappointed. Went 4 years ago and was amazing,we have visited loads of these days over the years and this one stood head and shoulders above. Yesterday though No,I think the name of our guide was Malcolm,along with Santa redeemed the price,which is not cheap for a family. Our previous experience was far different with not drink and free mince pies,the trail in the pit was a lot more exciting for the children(and adults)..As previously said Malcolm and Santa saved the day and their interaction was brilliant.... Sorry to say we won't return and would advise others to think twice about spending out..Once it was the best,now it's a money spinner and that's so sad..

Excellent your given by John who was previously a coal miner. Really enjoyed this day out. John was excellent with the children in the group. The tour is very informative and well organised. Lovely coffee shop with friendly staff. Friendly receptionist. An easy day trip by bus from Cardiff.

I enjoyed the Black Gold tour, being guided by a former miner with stories to tell. Seeing the enormous wheel in the Winding House turning was impressive. If you are tall then you will appreciate wearing the hard hat provided for the tunnels, but no other PPE is required. The simulated ride on a coal wagon (DRAM) really does make you feel like you are travelling. I found it worth having another look around the yard after the tour, but I was glad of a mug of hot chocolate in the cafe when I got inside from the winter cold. It you have time then visit the exhibition upstairs to get some historical context.

The best visit of its type that I have made! The warm welcome at reception and the explanation of what was on offer was just the beginning of a thoroughly enjoyable and informative experience. Our guide, Tony, was an excellent communicator, with a good sense of humour and took his time to explain how machinery worked and answered our questions very clearly. After our tour and looking at the very well presented museum exhibits, we had lunch in the cafe - four Welsh Rarebits! It was tasty, with good sized portions and side salad. We will certainly return!

Visited the mining experience today whilst on Easter hols with my 5 year old son and my parents. What a brilliant day out we had. The information around the exhibition was informative and interesting but the mining tour itself was just outstanding. Our guide Graham was absolutely fantastic. His passion and knowledge around the history and the topic of mining was absorbing. It really was first class. Thank you. An experience we will never forget about history that should never be forgotten.

Detailed and very informative museum at the reception area. Nicely set up tour that takes you through various parts of coal mining history. And our tour guide Graham was the best part of a tour! Incredibly funny and engaging, knowledgeable and well experienced of his subject he created a great tour experience that is highly recommended to everyone.

I didn't know what to expect as the tickets were very reasonably priced but we had an amazing experience! The tour was excellent, with guide Graham being very knowledgeable and friendly and really brought the tour to life having worked in the mines himself. Excellent attention to detail and just a fab afternoon out for the family. The Bracci cafe was also lovely, with a Welsh Italian feeling to it, and amazing cakes as snacks. Highly recommend it for the price!

Not sure what I expected but ‘it’ was not really delivered for me. I must say that we didn’t manage to have the guided tour so perhaps the rating and review would have been better if we had? It’s good to see that this important social history is preserved and ‘showcased’ but I think it could have been so much better with, perhaps, more interactive displays and a larger ‘footprint’ for the museum area. Much could be learnt from the museum at the former airfield at Filton where visitors are taken on a ‘journey’. I didn’t get the feeling of a ‘journey’ here - just ‘things’ on ‘show’

Such a fabulous day out! Wonderful setting (especially on a sunny day) and full of information. The guided tour was fantastic! Our guide was Peter and he was brilliant with the kids - made it engaging experience for the children whilst keeping it informative for us adults.

I can't believe I didn't do this sooner. Very informative tour by our gide John. He's worked at the mines both as man and boy and his knowledge of them is second to none. Followed by a snack at the on site Cafe which I will definitely be returning to. There was an array of food and the cakes looked amazing, as did the afternoon tea