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Address: | National Museum Cardiff, Cathays Park, Cardiff CF10 3NP, Wales
Phone Number:
+44 7773 786228
Website
Description:

An independent family-run business started in 2002, and voted top tour...

An independent family-run business started in 2002, and voted top tour operator in Cardiff by Lonely Planet Wales Guide. Scheduled day tours operate February through to the end of October visiting all the ‘must see’ places in Wales, taking no more than 15 passengers provides a more relaxed and informal style of touring. Itineraries are carefully planned to travel along the most scenic routes to deliver the ultimate tour experience. Tours are suitable for single travellers, families and groups.

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TripAdvisor Reviewer Highlights

Read all 374 reviews
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  • 344
    Excellent
  • 8
    Very good
  • 0
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  • 1
    Terrible
Unforgettable memories

I took the Gower Explorer and the Wye Valley tours with Jan and John. They are very kind and professional people. Thanks to them I discovered parts of Wales that are absolutely... read more

5 of 5 bubblesReviewed 1 week ago
Elsa_Gt88
,
Langres, France

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374 Reviews from our TripAdvisor Community

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Showing 353: English reviews
Langres, France
Level Contributor
3 reviews
3 attraction reviews
5 of 5 bubbles Reviewed 1 week ago

I took the Gower Explorer and the Wye Valley tours with Jan and John. They are very kind and professional people. Thanks to them I discovered parts of Wales that are absolutely beautiful and I learnt a lot of things about the country and places we went to. I would recommend this company to anyone who wants to go to... More 

Helpful?
Thank Elsa_Gt88
Jan W, Owner at Where When Wales, responded to this review

Elsa, thank you very much for your comments. We are pleased to learn that you enjoyed your time in Wales and for us, a pleasure to show you some of the hidden 'gems' of Wales. Good luck and our best wishes More 

Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago

It may not be an ancient castle but it certainly is a feature for the centre of this vibrant city. It offers cultural kudos for the heritage of this Welsh Capital city.

Helpful?
Thank Sue P
Caerphilly, United Kingdom
Level Contributor
13 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 29 December 2016

What a stunning location with over 900 years of history, in the centre of a market town.A must see attraction if you are . I say that because the photograph is of Caerphilly castle some 5 miles north of the museum in Cardiff.

Helpful?
1 Thank Lawrence A
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 24 November 2016

Just brilliant! I have been on quite a few tours throughout my travels, and the South Wales Valleys tour was the best one. Jan is the nicest woman ever. Full of very interesting and fun facts. I usually have a really hard time being focused and listening to everything a guide is saying, but she was just amazing! Loved every... More 

Helpful?
3 Thank Océane D
Jan W, Owner at Where When Wales, responded to this review

Thank you so much for writing us a review and all the wonderful comments. Really pleased to hear you enjoyed the South Wales Valleys tour and hope you will return to Wales sometime in the future. In the meantime, best wishes for a wonderful Christmas and New Year to you and your family. More 

Panjim, India
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 November 2016

Jan and John make an excellent team..! they are a wealth of knowledge and know each element of Wales like the back of their hand. They were very warm and affectionate, and I being a solo traveller did not feel left out. It was a small tour group, and I made some good friends along the jouney as well. It... More 

Helpful?
2 Thank Aditivid
Jan W, Owner at Where When Wales, responded to this review

Thank you for writing a review and all the lovely comments. We are so pleased to hear you enjoyed the Gower Explorer tour and had the opportunity to meet other travelers as well. Good luck and very best wishes for 2017! More 

Toronto, Canada
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 October 2016

All the places we visited were fabulous locations. Jan and John were both fabulous and very knowledgeable. Would highly recommend to everyone and will book again if back in Cardiff!

Helpful?
1 Thank amaccallum14
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 October 2016 via mobile

Jan and John were amazing tour guides with an even better sightseeing plan. If you're going to Cardiff and want to see more of Wales I would highly recommend where when Wales! Jan remembered everyone's name and was interested in learning more about everyone. All in all 5 out of 5 stars !

Helpful?
1 Thank Sarah Z
Jan W, Owner at Where When Wales, responded to this review

Many thanks Sarah for writing a review and the 5 star rating, much appreciated. Good luck and best wishes with the new job and all the best in 2017! More 

Memphis, Tennessee
Level Contributor
6 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 October 2016 via mobile

Jan & John were excellent tour guides! Would have liked a bit longer in Crickhowell to enjoy the town while having time to eat. Overall, highly recommend their day tours.

Helpful?
1 Thank ddabeysk
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 October 2016 via mobile

It was an excellent tour. Jan our tour guide made it even more entertaining as she has a lot of knowledge and background stories to tell. I can only recommend it!

Helpful?
1 Thank MHein21
Jan W, Owner at Where When Wales, responded to this review

Many thanks for writing a review and including an image. I am so pleased to learn you enjoyed the Wye Valley tour. Good luck and very best wishes for 2017! More 

Level Contributor
36 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 16 October 2016

After a couple of cancellations by another company was able to book the Border Explorer Tour with Where When Wales and so glad we did. Jan and John were brilliant tour guide and driver and the tour of the Big Pit was excellent. Highly recommend this tour to those who want to get out of Cardiff for the day m

Helpful?
1 Thank Tracey458

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?