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Address: | National Museum Cardiff, Cathays Park, Cardiff CF10 3NP, Wales
Phone Number: +44 7773 786228
Website
Description:

An independent family-run business started in 2002, and voted top tour...

An independent family-run business started in 2002, and voted top tour operator in Cardiff by Lonely Planet Wales Guide. Scheduled day tours operate February through to the end of October visiting all the ‘must see’ places in Wales, taking no more than 15 passengers provides a more relaxed and informal style of touring. Itineraries are carefully planned to travel along the most scenic routes to deliver the ultimate tour experience. Tours are suitable for single travellers, families and groups.

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TripAdvisor Reviewer Highlights

Read all 371 reviews
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  • 341
    Excellent
  • 8
    Very good
  • 0
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  • 1
    Terrible
Best tour of my life, amazing guide!

Just brilliant! I have been on quite a few tours throughout my travels, and the South Wales Valleys tour was the best one. Jan is the nicest woman ever. Full of very interesting... read more

5 of 5 bubblesReviewed 1 week ago
Océane D

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371 Reviews from our TripAdvisor Community

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Showing 350: English reviews
1 review
5 of 5 bubbles Reviewed 1 week ago

Just brilliant! I have been on quite a few tours throughout my travels, and the South Wales Valleys tour was the best one. Jan is the nicest woman ever. Full of very interesting and fun facts. I usually have a really hard time being focused and listening to everything a guide is saying, but she was just amazing! Loved every... More 

Helpful?
Thank Océane D
Panjim, India
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

Jan and John make an excellent team..! they are a wealth of knowledge and know each element of Wales like the back of their hand. They were very warm and affectionate, and I being a solo traveller did not feel left out. It was a small tour group, and I made some good friends along the jouney as well. It... More 

Helpful?
Thank Aditivid
Jan W, Owner at Where When Wales, responded to this review

Thank you for writing a review and all the lovely comments. We are so pleased to hear you enjoyed the Gower Explorer tour and had the opportunity to meet other travelers as well. Good luck and very best wishes for 2017! More 

Toronto, Canada
1 review
5 of 5 bubbles Reviewed 31 October 2016

All the places we visited were fabulous locations. Jan and John were both fabulous and very knowledgeable. Would highly recommend to everyone and will book again if back in Cardiff!

Helpful?
Thank amaccallum14
1 review
5 of 5 bubbles Reviewed 30 October 2016 via mobile

Jan and John were amazing tour guides with an even better sightseeing plan. If you're going to Cardiff and want to see more of Wales I would highly recommend where when Wales! Jan remembered everyone's name and was interested in learning more about everyone. All in all 5 out of 5 stars !

Helpful?
Thank Sarah Z
Jan W, Owner at Where When Wales, responded to this review

Many thanks Sarah for writing a review and the 5 star rating, much appreciated. Good luck and best wishes with the new job and all the best in 2017! More 

Memphis, Tennessee
Level Contributor
6 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 October 2016 via mobile

Jan & John were excellent tour guides! Would have liked a bit longer in Crickhowell to enjoy the town while having time to eat. Overall, highly recommend their day tours.

Helpful?
Thank ddabeysk
1 review
5 of 5 bubbles Reviewed 18 October 2016 via mobile

It was an excellent tour. Jan our tour guide made it even more entertaining as she has a lot of knowledge and background stories to tell. I can only recommend it!

Helpful?
Thank MHein21
Jan W, Owner at Where When Wales, responded to this review

Many thanks for writing a review and including an image. I am so pleased to learn you enjoyed the Wye Valley tour. Good luck and very best wishes for 2017! More 

Level Contributor
35 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 16 October 2016

After a couple of cancellations by another company was able to book the Border Explorer Tour with Where When Wales and so glad we did. Jan and John were brilliant tour guide and driver and the tour of the Big Pit was excellent. Highly recommend this tour to those who want to get out of Cardiff for the day m

Helpful?
Thank Tracey458
Cagliari, Italy
1 review
5 of 5 bubbles Reviewed 9 October 2016

Not that it should be done...it HAS TO BE DONE! For everybody who visits Wales. Me and my girlfriend did two wonderful Day Tours with When Where Wales: Wye Valley and Gower Experience. Both have been unforgettable: our guide Jan has been a fantastic host: she definately took by our hands through the heart of Wales, teaching us spirit and... More 

Helpful?
Thank montesirob
1 review
5 of 5 bubbles Reviewed 8 October 2016

As a solo traveler relying on public transportation to travel throughout the UK, it can be difficult to experience areas beyond the larger cities. The South Wales Valleys tour was the perfect solution to this issue. Guide Jan and driver John took us to see some amazing sites - from Caerphilly Castle and Castell Coch to some truly awe-inspiring scenic... More 

Helpful?
Thank Elizabeth S
Yarmouth, Canada
Level Contributor
8 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 October 2016 via mobile

My girlfriend and I went on the Wye Valley Tour and were provided with an amazing summary of South Wales and the Wye Valley area. Jan, our tour guide, is a wealth of knowledge and by the end of the tour I didn't want to leave and wanted to keep learning more and more. Jan also took the time to... More 

Helpful?
Thank booellis13

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?