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Cardiff Tourist Information Centre

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Address: The Old Library The Hayes, Cardiff CF10 1AH, Wales
Phone Number:
+44 29 2087 3573

The Cardiff Tourist Information Centre, in the beautiful and historic Old...

The Cardiff Tourist Information Centre, in the beautiful and historic Old Library building is where you can pick up free information leaflets and get advice on things to do, where to stay, what’s on and how to get there. Our friendly, multilingual and knowledgeable team will provide you with personal information and advice that will help you make the most of your stay in Cardiff. If you’re looking for a special memento of your visit to Cardiff, or need something that’s easy to carry home. don’t despair - help is at hand! We sell a variety of books and maps, Welsh souvenirs, soft toys and a range of other gifts.

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TripAdvisor Reviewer Highlights

Read all 46 reviews
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  • 15
  • 9
    Very good
  • 5
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  • 3
information regarding cardiff

The staff were extremely helpful when I called regarding transport services within the city they went the extra mile to give me the details i needed

4 of 5 bubblesReviewed 16 June 2016
Glynis H
Lydney, United Kingdom
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46 Reviews from our TripAdvisor Community

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Showing 32: English reviews
Burlington, Canada
Level Contributor
524 reviews
243 attraction reviews
common_n_attraction_reviews_1bd8 101 helpful votes
1 of 5 bubbles Reviewed 10 October 2016

This site lists the Cardiff Tourist Information Centre as being in the Old Library, but unless it is well hidden in the building, did not see it on a recent visit. I did visit the tourist centre at Cardiff Bay, but it would have been most handy to have it in the city centre, especially since that is the hub... More 

Thank yankeefan730
Lydney, United Kingdom
Level Contributor
8 reviews
4 of 5 bubbles Reviewed 16 June 2016

The staff were extremely helpful when I called regarding transport services within the city they went the extra mile to give me the details i needed

Thank Glynis H
Daventry, United Kingdom
Level Contributor
340 reviews
195 attraction reviews
common_n_attraction_reviews_1bd8 74 helpful votes
5 of 5 bubbles Reviewed 1 March 2016

I popped in to the centre when I came for the rugby and it is so clean and friendly. The staff are really welcoming and nothing is too much trouble. So helpful to your needs. Well done.

1 Thank chris504019
Level Contributor
3 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 29 December 2015

People working at the Tourist Information Centre were really kind and helpful. You can take free maps of the city there. Also, they suggest buying a Cardiff Visitor card that gives you discounts at some cafes and places. Also, there's a good choice of souvenirs there.

1 Thank Victoria S
Cardiff, United Kingdom
Level Contributor
130 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 56 helpful votes
1 of 5 bubbles Reviewed 9 October 2015

I visited the Tourist Indormation office at the WNC this week and enquires about the stalls being set up in Roald Dald Plass the staff had no knowledge then looked it up and mentioned German Beer festival with hesitation. I have today seen an ad for this events in a local magazine published several weeks ago with full details and... More 

Thank barneyc45
Cardigan, United Kingdom
Level Contributor
30 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 6 September 2015

We went round and round in circles following the signs but couldn't find you! Better luck in the Bay where we got the information we needed.

Thank PembsPeeps
Level Contributor
68 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 7 August 2015

Easy to find,full of souvenirs,books,ect. Nice place to browse around when the city center is crowded,

1 Thank allgreek2me
Cardiff, United Kingdom
Level Contributor
103 reviews
42 attraction reviews
common_n_attraction_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed 30 June 2015

The Cardiff Tourist Information Centre is conveniently located in the centre of the city occupying the old county library and sandwiched between the St David's Hall and the city's old covered market. The Centre's staff are knowledgable about the city and its attractions. Cardiff souvenirs and books about the city and area available to buy. The Centre has an extensive... More 

2 Thank Suanphlu
Woking, United Kingdom
Level Contributor
254 reviews
163 attraction reviews
common_n_attraction_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 23 June 2015 via mobile

Not what I was expecting as it was in the Cardiff Bay but is there a tourist information centre in the city center. If there is its not located well within sight easily. Service and advice is ok, a little on the small side.

Thank weeezoo
Shrewsbury, United Kingdom
Level Contributor
505 reviews
174 attraction reviews
common_n_attraction_reviews_1bd8 180 helpful votes
4 of 5 bubbles Reviewed 6 June 2015

Obviously at the time of writing, we were visiting the information centre in the Millenium Centre. People there were very friendly and informative and loads of literature for the tourist.

1 Thank Cecil H

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Questions & Answers

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Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?