The Cocktail Club - Cardiff

The Cocktail Club - Cardiff

The Cocktail Club - Cardiff
3.5
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  • Jo W
    15 contributions
    3.0 of 5 bubbles
    Not what we expected
    The main thing I can say is that this was not what we expected. I think some things need to be well advertised on booking. Firstly, we expected to have seats and tables reserved but this is not the case. So as a party of 26 trying to find somewhere to sit together was almost impossible. We ended up in the basement area which was very dark and in two groups seated at opposite ends of the room. Entertainment is only on the ground floor,so we didn't get to see any if it . Drinks were good value. I was happy with my prosecco which was included on the drinks tickets. Food wasn't great. I had meatballs which were tasty but the rice was pure stodge, you could cut it with a knife. Food needed to be collected from the side of the bar when the dj announced it was ready. It was served in cardboard takeaway boxes and a wooden fork to eat on your lap.However, we didn't hear the announcement as we were in the basement. The venue isn't that big. It is split over 3 floors and is probably the size of a large townhouse. If you are a big party and expecting tables and seats reserved for you, book somewhere else. There is a good party vibe there though and we made our own fun .Please , please advertise this venue and the packages clearly so people know what to expect. Personally, I think the event....house party....was oversold
    Hi there, thank you for the feedback regarding our House Party Brunch, all feedback regarding our events are appreciated and fed back to everyone who is involved in the process, if you’d like to give us some more details regarding your visit please email us at cardiff@nightcapplc.com
    Written 27 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Travelled with friends
    Written 23 July 2023
  • AnnieHug2023
    Cardiff, United Kingdom1 contribution
    3.0 of 5 bubbles
    Bottomless brunch
    Usually enjoy this venue however the bottomless brunch was a disappointment. Not bottomless, Only 8 drink tokens per person. Drink sizes were small, by the time you take a few sips its time to queue up to the bar and order more which took atleast 10 minutes to be served. Food served in takeaway boxes. Real disappointment but good atmosphere.
    Hi there, thank you for the feedback regarding our House Party Brunch and our deepest apologies that your experience was not what you were expecting, all feedback regarding our events are appreciated and fed back to everyone who is involved in the process, if you’d like to give us some more details regarding your visit please email us at cardiff@nightcapplc.com
    Written 27 July 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited July 2023
    Written 24 July 2023
  • Cara
    Cardiff, United Kingdom5 contributions
    5.0 of 5 bubbles
    Fabulous servers, fabulous cocktails
    We had a fabulous server, Allisha, I think her name was couldn’t do enough for us. Helped us with seating and was always checking in making sure there was nothing more that we needed. The cocktails were amazing. Will definitely be back
    Thank you again for taking the time to let us know how we did. We look forward to your next visit! Have a great day!
    Written 9 August 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited August 2023
    Travelled with friends
    Written 6 August 2023
  • Emily M
    2 contributions
    5.0 of 5 bubbles
    Brunch made better by mobin
    Had the most welcoming experience at cocktail club, I booked separately to my friends but the staff arranged that I had my food and no problems joining my mates, I’d like to mention mobin especially as he was the one who arranged everything so smoothly and will defo book again because of him. He’s defo an asset to you team!!
    Hi Emily! Thanks so much for this glowing review! Mobin is definitely an asset to us and we’re over the moon you think so too! We can wait to see you again soon 🔥
    Written 10 September 2023
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited September 2023
    Travelled with friends
    Written 2 September 2023
  • Mark D
    6 contributions
    5.0 of 5 bubbles
    Best Bar in Cardiff
    I got served by Mobeen at this place on my first time to Cardiff. Best experience ever, i guess the whole city experience was enhanced after this visit. This place is doing great! Thanks to Mobeen and all the staff to make me and my girlfriend feel welcoming!
    Hi Daniyal, So glad you enjoyed our venue and very pleased we gave you the best start to your Cardiff experience, ill be sure to pass on your great feedback to Mobin We hope to see you next time you visit. Best, Jake
    Written 7 February 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited January 2024
    Travelled as a couple
    Written 1 February 2024
  • Dj G
    Cheltenham, United Kingdom30 contributions
    5.0 of 5 bubbles
    Party central Cardiff
    5 out of 5 bar vibes are lit. Had a fantastic time. If you want a quiet drink - DONOT enter. If you like your cocktails and wanna dance this is your spot. 100 percent party vibes. Staff are friendly and security where great as well. Not that they were needed. If you have a blue light card drinks are half price till the early hours. And its free to get in. Thank you to all the staff for last night for making our anniversary night out go with a bang!.
    Hi Dj G, Thankyou for the amazing review, These kinds of reviews really help our venue so thankyou for taking the time to write it. I`m glad to see my team are creating the best vibes, we can`t wait to have you back for another lit night. Best, Jake
    Written 30 April 2024
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Visited April 2024
    Travelled as a couple
    Written 28 April 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

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3.5
3.5 of 5 bubbles29 reviews
Excellent
18
Very good
1
Average
2
Poor
2
Terrible
6

E SAL
1 contribution
1.0 of 5 bubbles
Jul 2023
Saturdsy afternoonParty of 20 plus at £30 a head. No seat allocations. Drinking out of plastic cups! Toilets, stinking dirty! Food...massive NO, served in a box, cold, rice not cooked! We ended up downstairs, dark, smelt of damp. No entertainment as advertised. Music from a speaker. The staff who were booking you in as you entered basicly didn't care. The events manager didn't have the best attitude..she couldn't care less. Will not recommend or return.
Written 24 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi there, thank you for the feedback regarding our House Party Brunch and our deepest apologies that your experience was not what you were expecting, all feedback regarding our events are appreciated and fed back to everyone who is involved in the process, if you’d like to give us some more details regarding your visit please email us at cardiff@nightcapplc.com
Written 27 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Joanne S
1 contribution
5.0 of 5 bubbles
Jul 2022
Wow! What an amazing club! I visited on Saturday with friends to celebrate my 50th birthday and we all had the best time. The staff were brilliant at their jobs while having so much fun and they were very polite, friendly and interacted very well with the customers. The cocktails were lovely and I was treated to a complimentary birthday shot which was a nice surprise. Excellent tunes and an overall great atmosphere. We will definitely be visiting again soon.
Written 11 July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the review Joanne!
Written 4 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Emily M
2 contributions
5.0 of 5 bubbles
Sept 2023 • Friends
Had the most welcoming experience at cocktail club, I booked separately to my friends but the staff arranged that I had my food and no problems joining my mates, I’d like to mention mobin especially as he was the one who arranged everything so smoothly and will defo book again because of him. He’s defo an asset to you team!!
Written 2 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Emily! Thanks so much for this glowing review! Mobin is definitely an asset to us and we’re over the moon you think so too! We can wait to see you again soon 🔥
Written 10 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amy L
1 contribution
2.0 of 5 bubbles
Jul 2022 • Friends
Having visited a few London cocktail clubs I thought I’d try one closer to home but upon arrival I was already on a back foot. I had prebooked my table and it was all sat there ready for me - lovely I thought, however as we sat down we soon realised that the music here was so loud we couldn’t hear ourselves enough to have a conversation. People were actually leaving and commenting about how loud it was!

We opted to order drinks and sit outside. We did this on the 2 for 1 which was brilliant value , however I was told that the strawberry jam jar that I wanted they didn’t have any left of so I ordered something else only to be stood at the bar as my drinks were handed over to me to find someone next to me ordering one and having it made for them ….

We also found there wasn’t much consistency in drinks having ordered 4 of the same thing (2 on 2 for 1) and them tasting completely different!

Pretty disappointing overall. Gave them the benefit of the doubt and ordered a second drink but same issue “we don’t have that one either sorry” for the solero drink at like 5pm when the night hasn’t really started.

We left feeling pretty deflated as the London ones have been firm favourites of ours for years. I probably won’t be back
Written 6 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Amy, Sorry to hear you had a bad experience with us! please email us at cardiff@nightcapplc.com with more information
Written 4 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jordan96
Cardiff, UK5 contributions
1.0 of 5 bubbles
Jul 2023 • Friends
We had a table booked from 5-7:30. We weren't allowed in till 5:30 and told to leave at 7. The young girl behind the bar upstairs was absolutely amazing but every other member of staff was useless. I've been coming to this venue nearly every weekend since it's opened and I won't be back. The young guy with a mullet (who claims he was the manager) spoke to us like absolute rubbish. Disgusting service for the amount of money we spent at the venue.
Written 1 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sorry to hear your experience with us wasn’t up to the usual standard that you experienced with us. Please email us at cardiff@nightcapplc.com so we can further investigate this.
Written 5 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Nadia K
2 contributions
1.0 of 5 bubbles
Oct 2023 • Friends
Went here on Saturday for a friend's birthday brunch. There were 14 of us.

Pro's - The drinks vouchers were great, the music was good and we all danced and had fun together.

Cons - The toilets were dirty, when the girls used them they said the floors were wet and they stunk, one of the toilets were actually leaking onto the floor.

There was only one bar staff, so he was obviously run off his feet, it was busy downstairs. They do have two floors but we were all in the basement so I personally can't comment on upstairs, upstairs may be a whole different story.

The food took ages to arrive, most of us ordered the Malaysian Beef Curry which sounds delicious on the menu.
When it did arrive we had to walk upstairs near the entrance where these noodle boxes were just placed on the side, once we picked out our box, we went back downstairs to eat.

As much as I hate leaving bad reviews and try and make the best of everything, the food was awful! It was luke warm, the rice was glued to the fork, there was no flavour whatsoever, and the beef looked drained of any colour! It's advertised as a beef curry but I can't even begin to explain how it looked, you'd have to see for yourself.

It's so dark downstairs that you can't really see what you're eating, it was only when my friend held her phone torch over the food that we could see what we were eating

Oh... And the glasses are only swilled under a tap! Thank god I only had two drinks in there before I realised.

I understand it may not be the staff's problem but definitely a management issue..There was too many health and safety issues surrounding the day, And to top it off myself and a friend so far are feeling unwell. I'm not saying it's because of these issues but it's a coincidence that following Saturday two of us so far are unwell.
Written 9 October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Nadia, thank you for the feedback regarding your experience with us. Unfortunately we did experience a plumbing issue due to improper use of the facilities during the brunch event, this was fixed as soon as possible but we do appreciate the inconvenience and disruption it caused during your visit to us. Please feel free to email us at cardiff@nightcapplc.com so we can hopefully continue to investigate your experiences with us.
Written 11 October 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dj G
Cheltenham, UK30 contributions
5.0 of 5 bubbles
Apr 2024 • Couples
5 out of 5 bar vibes are lit. Had a fantastic time. If you want a quiet drink - DONOT enter. If you like your cocktails and wanna dance this is your spot. 100 percent party vibes. Staff are friendly and security where great as well. Not that they were needed. If you have a blue light card drinks are half price till the early hours. And its free to get in. Thank you to all the staff for last night for making our anniversary night out go with a bang!.
Written 28 April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Dj G, Thankyou for the amazing review, These kinds of reviews really help our venue so thankyou for taking the time to write it. I`m glad to see my team are creating the best vibes, we can`t wait to have you back for another lit night. Best, Jake
Written 30 April 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cara
Cardiff, UK5 contributions
5.0 of 5 bubbles
Aug 2023 • Friends
We had a fabulous server, Allisha, I think her name was couldn’t do enough for us. Helped us with seating and was always checking in making sure there was nothing more that we needed. The cocktails were amazing.
Will definitely be back
Written 6 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you again for taking the time to let us know how we did. We look forward to your next visit! Have a great day!
Written 9 August 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

georgie pp
Telford, UK292 contributions
5.0 of 5 bubbles
Dec 2022 • Couples
We were staying in the travelodge next door. Popped in. Lovely cosy atmosphere. Happy hour until 8 so 2 same drinks for £12! Bar staff skilled. Loved music mix. Great place. Ideal for couples of a group.
Written 30 December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mark D
6 contributions
5.0 of 5 bubbles
Jan 2024 • Couples
I got served by Mobeen at this place on my first time to Cardiff. Best experience ever, i guess the whole city experience was enhanced after this visit. This place is doing great! Thanks to Mobeen and all the staff to make me and my girlfriend feel welcoming!
Written 1 February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Daniyal, So glad you enjoyed our venue and very pleased we gave you the best start to your Cardiff experience, ill be sure to pass on your great feedback to Mobin We hope to see you next time you visit. Best, Jake
Written 7 February 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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