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Review Highlights
60th Birthday Treat

My husband and I booked here on 1st October for a ‘Couples Ritual’ spa package to celebrate his... read more

Reviewed 9 October 2018
Mrs P
,
Wales, United Kingdom
via mobile
Fantastic Pool and Spa area.

I was lucky enough to win 2 guest passes to the Health club and Spa. Being local i know this is a... read more

Reviewed 17 March 2018
Gareth P
,
Cardiff, United Kingdom
Read all 180 reviews
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Traveller Overview
  • Excellent47%
  • Very good20%
  • Average11%
  • Poor15%
  • Terrible7%
Travellers talk about
“spin class”(4 reviews)
“spa days”(6 reviews)
About
The Laguna Health & Spa is a luxury gym and Spa located in Greyfriars Road within the Park Plaza Hotel. The Laguna Gym offers external membership with 2 storey gym with state of the art equipment including TRX,Spin classes,Powerplate plus a 20m...more
Contact
Greyfriars Road | Park Plaza, Cardiff CF10 3AL, Wales
Website
+44 29 2011 1110
Call
Top Selling Tours & Activities in and around Cardiff
from US$16.40
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from US$16.40
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from US$36.70
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Most Helpful Positive Review
Reviewed 12 April 2015 via mobile

I have just got home from Laguna Spa in Cardiff, having been there for a lip enhancement treatment. Firstly, the gentleman on reception was so polite and super helpful and really made me feel at ease! The Dr was also really helpful, chatty and polite....More

4  Thank Kelseyaphillips
ParkPlazaCardiff, Guest Relations Manager at Laguna Health & Spa, responded to this reviewResponded 15 April 2015

Thank you for taking the time and trouble to share your recent visit to Laguna Health and Spa. I’m really glad to hear you enjoyed your Lip enhancement treatment at Laguna Health & Spa and found the clinic area to be clean and well presented....More

Most Helpful Critical Review
Reviewed 7 May 2017 via mobile

I went in with my friend for a hot stone massage the receptionist gave up forms and ran away to reception no one attended on us we filled the form and waiters for a while even though we can before the treatment to have a...More

4  Thank Mashaeltm
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded 15 May 2017

Thank you for taking the time to offer us your valuable feedback regarding Laguna Health & Spa and I can only assure you that we do constantly strive to improve at all times. First and foremost please accept my sincere apologies for the issues you...More

Reviews (180)
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All reviews jacuzzi and steam room spin class spa days guest passes spa access head massage birthday treat relaxation area great massage city centre gym facial therapist elemis ritual ncp
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1 - 10 of 179 reviews
Reviewed 9 October 2018 via mobile

My husband and I booked here on 1st October for a ‘Couples Ritual’ spa package to celebrate his 60th Birthday. All staff that we encountered were friendly and professional. Our massages and facials were very relaxing, the lunch provided was tasty and of a generous...More

2  Thank Mrs P
Reviewed 15 August 2018 via mobile

Came here this morning for an early spa session and massage for my partner but definitely wont be coming back again. As soon as we walked into the spa the reception team were struggling to crack a smile which wasn't exactly welcoming, followed by one...More

1  Thank Jessica10120
ParkPlazaCardiff, General Manager at Laguna Health & Spa, responded to this reviewResponded 23 August 2018

Firstly, please accept our sincere apologies that the treatment you experienced did not meet your expectations. In regards to your deep tissue message with our therapist please be assured that your comments will be treated with the upmost urgency to investigate further and to ensure...More

Reviewed 19 June 2018 via mobile

Visited spa on 19th June. Breakfast options poor. Requested vegatarian option in advance which arrived with meat. Replacement provided with meat "removed from plate!!" Pool and steam room area closed after 45 mins. No advance notice. Thankfully body massage was very good.More

Thank Earl S
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded 25 June 2018

Thank you Earl for taking the time to offer us your valuable feedback regarding your experience of the LHS Sunrise package and I can only assure you that we do constantly strive to improve at all times. The light continental breakfast you received within the...More

Reviewed 3 June 2018 via mobile

Me and my partner went for our first time to have a spa day together today. Being a spa therapist myself it’s so nice to be on the other side and have treatments done. We both had a full body massage and a facial. Our...More

Thank erikaprior_24
Reviewed 28 May 2018 via mobile

Recently visited here with my wife as a birthday treat for her. I had the full body massage while my wife had the pre-natal massage. The staff were very friendly and welcoming. We were able to utilise the spa facilities prior to our appointment and...More

Thank G M
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded 31 May 2018

Thank you for taking the time out to write a fantastic review! It means the world to us to receive such positive feedback, the whole team here really appreciate your warm words of praise. We look forward to welcoming you back to Laguna Health and...More

Reviewed 17 March 2018

I was lucky enough to win 2 guest passes to the Health club and Spa. Being local i know this is a quality hotel and was pleased and excited to get the chance to visit the Health club and Spa. The passes arrived and i...More

Thank Gareth P
ParkPlazaCardiff, Club Manager at Laguna Health & Spa, responded to this reviewResponded 22 March 2018

Thank you for providing us with such a detailed and glowing review of our facilities, as Cardiff's best kept secret we pride ourselves on the service and facilities that we offer to our members and guests. As a members only gym we have taken on...More

Reviewed 13 February 2018 via mobile

My friends and I visited on a busy cold wet Saturday. But, as soon as we walked into the spa we felt warm, welcomed and excited. We spoke to the manager briefly who explained a few things about the spa and our treatments. We asked...More

Thank Experience750852
ParkPlazaCardiff, Club Manager at Laguna Health & Spa, responded to this reviewResponded 22 March 2018

Thank you so much for writing such a detailed and lovely review of your visit. We are very proud to hear of your experience here at Laguna Health and Spa. I will ensure that your lovely comments are passed on to the team. We look...More

Reviewed 5 February 2018

I went for a spa day with 3 friends and it was amazing! The facilities are wonderful including top of the range gym equipment with Netflix to keep you motivated! The pool is luxurious with lounge beds, Jacuzzi and steam room in the same area....More

1  Thank ThatcherR
ParkPlazaCardiff, Club Manager at Laguna Health & Spa, responded to this reviewResponded 22 March 2018

I am delighted to read that had such a wonderful experience and were taken good care of during your visit at Laguna Health and Spa. We appreciate you taking the time to review your day with us; please be assured your comments will be passed...More

Reviewed 14 January 2018 via mobile

Came to Laguna Spa with friends for a Birthday, have to say my treatment with Sasha or Tasha was amazing, the BEST by far!!!! Would recommend her. Recommend me some fab stuff. Greeted me lovely so professional. All girls were smiley and smart.. Receptionist were...More

Thank sunnygirl-132
ParkPlazaCardiff, Manager at Laguna Health & Spa, responded to this reviewResponded 26 March 2018

Thank you so much for your kind comments and we are delighted that you enjoyed your Spa day with us. We look forward to seeing you back again soon.

Reviewed 7 January 2018 via mobile

I have been to the Laguna Health and Spa on a few occasions and I couldn’t ask for a better experience. From the moment you arrive to the moment you leaved all of the staff are attentive and I truly feel like I can switch...More

Thank Travelinganywhere
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Questions & Answers
Ask a question
reesiesgirl
17 June 2018|
Answer
Response from G M | Reviewed this property |
My wife had one and loved it
1
Vote
scellwood2016
27 November 2016|
Answer
Response from ParkPlazaCardiff | Property representative |
Hi Scellwood2016, the cost of the tea in our Afternoon Tea & Spa packages is included in the price as stated in our Spa Brochure.
1
Vote
Debbie B
17 July 2016|
AnswerShow all 2 answers
Response from ParkPlazaCardiff | Property representative |
Hi Debbie, we provide all Laguna Spa and hotel guests with 20% discount off your parking at the NCP Car Park on Greyfriars Road. You would just have to bring your ticket to the hotel reception to have this validated for you.
0
Votes
SJL_0
25 May 2016|
AnswerShow all 2 answers
Response from ParkPlazaCardiff | Property representative |
Hello, we have a number of different membership options, do you have an email address? I can get our membership team to send you an email with the different options. Kind Regards
1
Vote
anonymous111111112
4 April 2016|
Answer
Response from ParkPlazaCardiff | Property representative |
you can use the facilities for £15 a day or if you would like to book Spa treatments you can call 02920 111 110
0
Votes