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Bannatyne Health Club & Spa - Cardiff

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Address: Parc Ty Glas, Cardiff CF14 5DU, Wales
Phone Number:
+44 344 477 4777
Website
Today
09:00 - 17:30
Open now
See all hours
Hours:
Sun 10:00 - 19:00
Mon 10:00 - 18:30
Tue 10:00 - 20:00
Wed 10:00 - 19:30
Thu 10:00 - 18:30
Fri 09:00 - 17:30
Sat 09:00 - 17:00
Description:

In a world increasingly cluttered with noise and stress, stepping into one...

In a world increasingly cluttered with noise and stress, stepping into one of our spas where men and women can completely relax and unwind provides the perfect antidote to modern day life. There is no simpler way to treat yourself than at The Bannatyne Spa.

Our spacious therapy rooms provide a calm and relaxing environment in which to completely unwind, you can enjoy a choice of a wide range of treatments including; massages, facials, manicures and more. Set within our state of the art Bannatyne Health Clubs, the Spa is just one area dedicated to your wellbeing.

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TripAdvisor Reviewer Highlights

Read all 73 reviews
Visitor rating
  • 9
    Excellent
  • 13
    Very good
  • 14
    Average
  • 14
    Poor
  • 23
    Terrible
Not very relaxing

We had a spa day - thankfully we saw that you have to pay for robes etc so took our own. The treatment itself was very good but there's nowhere to relax properly. The chairs... read more

3 of 5 bubblesReviewed 4 weeks ago
Alan C
,
High Wycombe, United Kingdom
via mobile
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73 Reviews from our TripAdvisor Community

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Showing 73: English reviews
1 review
1 of 5 bubbles Reviewed 3 days ago NEW via mobile

Overall disappointing. I've been to many spas in the last three years and I have never wanted to leave straight after the treatment before. We came all the way from Swansea specifically to use the spa as this is what the voucher advertised on your site and had planned to stay in the spa after the treatment for several hours... More 

Helpful?
Thank Andy J
Spa C, General Manager at Bannatyne Health Club & Spa - Cardiff, responded to this review

Dear Andy, Thank you for taking the time to review Bannatyne Spa Cardiff. I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as such we welcome both positive and negative feedback to help us do so. We would like... More 

1 review
1 of 5 bubbles Reviewed 6 days ago NEW via mobile

To begin - we arrived and because we were late by three minutes we were badly treated and told that we can only have one of our treatments despite them being pre-paid. We were taken to have our less-than-satisfactory massage 15 minutes later. The rooms are so close together that relaxing was near enough impossible due to the therapists loudly... More 

Helpful?
Thank Daniel P
Spa C, Manager at Bannatyne Health Club & Spa - Cardiff, responded to this review

Dear Daniel, Thank you for taking the time to review Bannatyne Spa Cardiff. I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as such we welcome both positive and negative feedback to help us do so. We would like... More 

Southern Wales, United Kingdom
Level Contributor
9 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

Stayed in Cardiff for the weekend on a course away from the family so came here to fill my evenings, staff very helpful, places is clean and tidy, good class programme and the pool was quiet!! All in all a good experience

Helpful?
Thank lissarose1
Spa C, General Manager at Bannatyne Health Club & Spa - Cardiff, responded to this review

Dear Lisa, Thank you for taking the time to review Bannatyne Spa Cardiff. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to date on our latest Spa Days and Promotions please do check out our Facebook and... More 

Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

Had booked a massage and facial for my wife for her 40th birthday today. It was a surprise and cost over £90. And TWO hours before they cancel!!! Shocking customer service and now got to wait 5 working days for a refund. Phone head office to be transferred back to numpty in Cardiff who was hopeless!!! ABSOLUTE JOKE!! And day... More 

Helpful?
Thank I-NEED-NO-NAME
Spa C, General Manager at Bannatyne Health Club & Spa - Cardiff, responded to this review

Dear.. Thank you for taking the time to review Bannatyne Spa Cardiff. I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as such we welcome both positive and negative feedback to help us do so. We would like the... More 

High Wycombe, United Kingdom
Level Contributor
327 reviews
41 attraction reviews
common_n_attraction_reviews_1bd8 141 helpful votes
3 of 5 bubbles Reviewed 4 weeks ago via mobile

We had a spa day - thankfully we saw that you have to pay for robes etc so took our own. The treatment itself was very good but there's nowhere to relax properly. The chairs around the pool are uncomfortable and the aqua aerobics put pay to reading my book. The pool was very murky as well. It's not really... More 

Helpful?
Thank Alan C
Spa C, Manager at Bannatyne Health Club & Spa - Cardiff, responded to this review

Dear Alan, Thank you for taking the time to review Bannatyne Spa Cardiff. I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as such we welcome both positive and negative feedback to help us do so. We would like... More 

Level Contributor
30 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 15 February 2017 via mobile

I've been a member of this club for a number of years. The gym has recently been upgraded and is quite impressive. The classes are normally excellent although they get full very quickly. The facilities in the cafe are generally quite good although during busy times it gets very full and as a result it can be difficult to get... More 

Helpful?
Thank Victor5N
Management response:

Hi Victor Thank you very much for taking the time to review us. I am pleased to hear so many positive comments about our facilities, in particular regarding our gym and classes. We are continuing to improve the facilities and will be increasing the amount of tables and chairs in our cafe bar soon so you can enjoy a nice... More 

Level Contributor
78 reviews
28 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 14 February 2017 via mobile

I love this place for spa deals. Great treatments available, jacuzzi, sauna and steam room. Swimming pool is great too. Lovely cafe and food! Defo recommend for spa deals.

Helpful?
Thank melaver
Spa C, Senior Therapist at Bannatyne Health Club & Spa - Cardiff, responded to this review

Dear ... Thank you for taking the time to review Bannatyne Spa Cardiff. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to date on our latest Spa Days and Promotions please do check out our Facebook and... More 

Swansea, United Kingdom
2 reviews
2 of 5 bubbles Reviewed 12 February 2017 via mobile

I'm not one to usually write a bad review but with this particular experience I feel the need to express my opinions! My friends and I came here to celebrate my birthday and we were greeted by a miserable young lady who showed no interest in wanting to work there, she showed us around the spa without any enthusiasm at... More 

Helpful?
Thank lydiarose1195
Spa C, Manager at Bannatyne Health Club & Spa - Cardiff, responded to this review

Dear Lydia, Thank you for taking the time to review Bannatyne Spa Cardiff. I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as such we welcome both positive and negative feedback to help us do so. We would like... More 

1 review
2 of 5 bubbles Reviewed 30 January 2017

Having been to previous Bannatynes before I was overwhelmed with disappointment - this is not a spa and is nothing more than a health club. There was no relaxation room, or places to relax around the pool apart from uncomfortable rattan chairs. The treatment was ok, however it was shorter than the 30 minutes advertised and waiting in the cafe... More 

Helpful?
Thank Elle G
Spa C, Manager at Bannatyne Health Club & Spa - Cardiff, responded to this review

Dear Elle, Thank you for taking the time to review Bannatyne Spa Cardiff. I am sorry to hear that your spa day did not meet your expectations on this occasion. At Bannatyne Spa we constantly strive to to improve our service provision and as such we welcome both positive and negative feedback to help us do so. We would like... More 

Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 January 2017

After reading reviews on TripAdvisor, we were worried about what to expect. However, we thoroughly enjoyed our spa day. It is worth noting that this is a Health Club with a Spa and not an out and out Spa on its own - maybe that is what the negative reviewers found disappointing. From the moment we arrived, we were made... More 

Helpful?
1 Thank JLBM10
Spa C, Manager at Bannatyne Health Club & Spa - Cardiff, responded to this review

Dear.. Thank you for taking the time to review Bannatyne Spa Cardiff. It is wonderful to hear that you had a relaxing and enjoyable day with us. I have passed on your compliments to the team and they were delighted. To keep up to date on our latest Spa Days and Promotions please do check out our Facebook and Twitter... More 

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over a year ago
Swansea, Wales, United Kingdom
over a year ago

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