Simply Wellness Cardiff
Simply Wellness Cardiff
5
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
9:30 AM - 5:30 PM
About
Simply Wellness Cardiff is Cardiff's first Luxury city centre spa & beauty salon. Lycon waxing & beauty boutique. We offer a full range Lycon hot & strip waxing, Body Massage,Decleor Facials, PhiBrows Microblading. Luxury Manicures, Microdermabrasion, Body Scrub, Body Wraps & Eye enhancement treatments. The boutique has 3 elegant rooms in which you will received the highest standard of treatments in the city. . All our treatments are performed with your comfort & wellbeing in mind.
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5.0
209 reviews
Excellent
198
Very good
6
Average
2
Poor
1
Terrible
2
Antony L
1 contribution
Nov 2023 • Solo
Massage and facial with Leah who was absolutely incredible! I have had treatments all across the country whilst on a UK tour and this one ranks right up at the top! It was heaven!!!
Written 25 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Antony.
Thank you for this incredible review.
We are delighted you ranked us a one of the top treatment experiences in the UK.
All the best with the rest of uk musical tour.
Written 28 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Emma B
1 contribution
Nov 2023 • Solo
Wow 🤩 these ladies looked after me and made me feel very special and comfortable. My nails look so, so good! My feet are now so, so, soft and I feel extremely relaxed and grateful. I’m coming back in December! Good hands and feet really do make all the difference! Next stop…massage!!
Written 20 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Emma.
Thank you for taking the time to write us this glowing review.
We look forward to seeing you back in the salon in December.
Written 28 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andreea T
1 contribution
Nov 2023 • Solo
Very disappointing experience with Simply Wellness Cardiff.
Leah, the manager, actually said 'we're better off without you' because I had to reschedule my appointment and I came in to discuss options on my prepaid treatments. Is this appropiate language? No explanation can justify such low standard reaction and behaviour. All in all, very disappointed of their customer service. I left as I came in with no treatments whatsoever and no refund, plus the take away message of 'if you cancel your appointment we're better off without you'....Simply Rudeness Cardiff that's probably more appropiate as a name.
Leah, the manager, actually said 'we're better off without you' because I had to reschedule my appointment and I came in to discuss options on my prepaid treatments. Is this appropiate language? No explanation can justify such low standard reaction and behaviour. All in all, very disappointed of their customer service. I left as I came in with no treatments whatsoever and no refund, plus the take away message of 'if you cancel your appointment we're better off without you'....Simply Rudeness Cardiff that's probably more appropiate as a name.
Written 11 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andreea Tenea, thank you for writing your 2nd review !
You're appointment was
cancelled & rearrange twice.
When your appointment was booked you accepted the cancellation policy, by ticking the box on the online booking system.
The policy is also clearly stated on the website & displayed within the salon.
The policy of a 50% charge for late cancellations was not applied, instead a charge of £20 was applied to cover the cost of the business loss from your two missed appointments.
Our business in not a charity & has to protect itself from loss of revenue. We are sympathetic to personal circumstances, this is why a reduced cancellation charge was applied to your booking.
We except all our customers to respect the booking policy as we are a professional establishment and have 9 years of successful business.
All business have a cancellation policy in place to protect the business's standards and reputation.
Unfortunately you failed to understand this concept and you continued to disrespect the business by asking for skincare products in replacement of having your full treatment, & refused to pay the reduced £20 charge.
Business's do not operate on a negotiable basis.
If you wish to have an appointment/ treatment with us, we reserve time & staff to deliver you with the highest quality experience and service possible.
You cancelled your appointment twice resulting in the business taking a loss twice. This is why all business have a cancellation policy. The loss falls to you the client, not the business, as we were ready to welcome you in for your booked appointments.
This policy is transparent across business up and down the U.K in dental practice, hair salon, hotels, restaurants & many more.
You were NOT told:
"we're better of without you" !
You were told that we do not tolerance customers that don't respect our booking policy.
I think you either got confused or got lost in translation of the conversation, as English is not your mother touge. We tried to explain to you, more than once when you were present in the salon. Another member of the team also tried to explain directly to you.
It was your choice to leave the salon and not have your third rescheduled appointment, so in total the business reserved three appointments for you & on all three times no treatment was performed.
This is a complete waste of time, energy & money!
No business intends to operate in such a mannor. It's completely unprofessional, counterproductive & not how we conduct business at Simply Wellness Cardiff.
Written 16 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
S S
1 contribution
Nov 2023 • Solo
Really comfortable experience.
Great focus on customer service and comfort.
This is now my new go to.
Thank you Maria.
Great focus on customer service and comfort.
This is now my new go to.
Thank you Maria.
Written 10 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Sam.
Many thanks for this review.
We are pleased to hear you will be returning to us.
Written 18 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jane B
Cardiff, UK5 contributions
Sep 2023 • Solo
This was a visit after an absence due to personal reasons. I was treated as a long lost friend, it was lovely! My treatment was fantastic and perfectly comfortable, (waxing) and painless! Such a pleasure to visit the salon and beautiful surroundings, I highly recommend it.
Written 11 September 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to write us a lovely review.
We pride ourselves on quality treatments & customer service.
Thank you for recommending us.
Written 18 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Elise
1 contribution
Aug 2023 • Solo
I had a hollywood & under arm wax with Alexandra. She was really friendly and made me feel comfortable. She paid good attention to detail and I’m so happy with the result! I made the right choice to come here for my first waxing experience and I will definitely be returning in the future. Can’t recommend enough!
Written 13 August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello.
We are so pleased you had a positive first time waxing experience with us.
We love having wax virgins in the salon!
Make sure you follow all the home after care to maximise the results.
See you again soon.
Written 7 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cheryl
Cardiff, UK6 contributions
Jul 2023 • Solo
Spent a lovely hour with Gia. She is nice and gentle. The whole facial session was relaxing. Recommend anyone who wants to have a little treat for themselves！
Written 28 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to write us this review.
We are delighted that you enjoyed your time with us.
Hope to see you again soon.
Written 7 September 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rehan A
1 contribution
Jul 2023 • Solo
The sevice delivered was really friendly. The only main issue is that, when waxing, your room lights should be bright enough to reflect any left out hair on any part of body. Because when i walked out, in daylight i could notice many hair on my arms that needed to be removed. Also treating person should prevent any hair breaking when waxing.
Written 20 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for sharing this with us.
You were more than welcome to come back into the salon and we could have removed the hairs that were missed, as soon as you noticed them.
We have an open door policy and if any issue occurs please communicate them with us ASAP.
We will do our upmost to correct/ resolve the situation.
We use ring lights during our waxing treatments, this provides us with additional lighting with each treatment room. The human eye is on occasions miss a few hairs.
Breakage of the hair shaft can be common, especially if you have been a shaver rather than a waxer.
Please contact us directly if you want the missed hair removes, we will arrange an appointment for you..
Written 27 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shakira O
1 contribution
Jun 2023 • Solo
Leah and the team are simply the best at what they do. Discreet and professional with great results everytime. I have been a regular at the salon for Hollywood waxes for years and have seen huge results. Lovely environment too. If you are looking for intimate waxing services in Cardiff I couldn’t recommend highly enough. Their massage treatments are great too.
Written 15 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A huge thank you for taking the time to write us such a warm positive review.
Written 27 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jocelyn Alexia
London, UK27 contributions
Jun 2023
I love this place so much, have been there for several times for facial treatments and you are guaranteed to have a really nice healthy look afterwards!
Written 4 July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi. Many thanks for this review. It's always lovely to read a positive review from a regular visitor to the salon.
Thank you & glad you continue to enjoy your visits to us.
Written 27 July 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Revenue impacts the experiences featured on this page, learn more.
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Claim your listingSIMPLY WELLNESS CARDIFF: All You Need to Know BEFORE You Go (with Photos)
Frequently Asked Questions about Simply Wellness Cardiff
- Simply Wellness Cardiff is open:
- Tue - Fri 10:00 - 18:00
- Sat - Sat 09:30 - 17:30
- Hotels near Simply Wellness Cardiff:
- (0.09 mi) Leonardo Hotel Cardiff - Formerly Jurys Inn
- (0.12 mi) Park Plaza Cardiff
- (0.19 mi) Hotel Indigo Cardiff, an IHG Hotel
- (0.28 mi) easyHotel Cardiff City Centre
- (0.22 mi) Premier Inn Cardiff City Centre (Queen Street) hotel
- Restaurants near Simply Wellness Cardiff:
- (0.03 mi) Main Stage Cardiff
- (0.03 mi) Steen the Chef
- (0.03 mi) GREENSVEGAN
- (0.03 mi) Daffodil
- (0.04 mi) The Bike Lock