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Cineworld

Open Now: 10:00 - 21:00
Open today: 10:00 - 21:00
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Review Highlights
Clean, comfortable but could be brilliant

As an unlimited member I go a lot here, the cinema is always clean and tidy , ice cream is great... read more

Reviewed 7 October 2018
Sammy509
,
Newport, United Kingdom
Great cinema but annoying niggles

The last 2 times I have visited this cinema the coffee machine has not been working so the staff... read more

Reviewed 26 December 2017
mickeyflyn
,
Newport, United Kingdom
via mobile
Read all 23 reviews
4
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Traveller Overview
  • Excellent40%
  • Very good39%
  • Average17%
  • Poor0%
  • Terrible4%
Travellers talk about
“great cinema”(3 reviews)
“clean cinema”(2 reviews)
“film”(8 reviews)
About
Open Now
Hours Today: 10:00 - 21:00
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Suggested duration: 2-3 hours
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Contact
Usk Plaza Newport Shopping Centre 3 Friars Street, Newport NP20 1DP, Wales
Website
+44 871 200 2000
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Most Helpful Positive Review
Reviewed 7 October 2018

As an unlimited member I go a lot here, the cinema is always clean and tidy , ice cream is great but I don’t get other food as even with discount prices are expensive. I book on line and get a ticket on my phone...More

1  Thank Sammy509
Most Helpful Critical Review
Reviewed 24 May 2017 via mobile

I like going to the cinema but near enough £10 to go see a film on an average size screen in 2D is quite a lot of money. Actually it's too much money. I was also a bit disappointed that the lights in the screen...More

1  Thank Chris P
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 14 June 2017

Hi Chris Thank you for your review. We understand your point of view about the lighting levels, unfortunately these are set at a standard following H&S guidelines. If you enjoy films a lot then there is a way to save money, why not join or...More

Reviews (23)
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1 - 10 of 23 reviews
Reviewed 7 October 2018

As an unlimited member I go a lot here, the cinema is always clean and tidy , ice cream is great but I don’t get other food as even with discount prices are expensive. I book on line and get a ticket on my phone...More

1  Thank Sammy509
Reviewed 3 August 2018

Initally a very very poor customer expereince from staff.Purchased tickets online and when we arrived at the cinema presented the code on my phone to the member of staff, he was unable to read it thou and told us we had to obatin paper tickets...More

Thank Zac J
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 6 August 2018

Hi Zac I am sorry to hear about your experience with us and apologise that it was not of our usual standard. We will feedback your comments to all of our staff to ensure that this type of experience does not happen again. I do...More

Reviewed 15 March 2018 via mobile

Went to see greatest Showman. Booked online. The ticket machines in the foyer weren't working so had to wait and queue to get the tickets which was bit annoying as booked online to make it quicker. Film showing was good and no qualms with the...More

Thank Fordy2014
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 27 April 2018

Thank you for your review. We are sorry there was issues with our automatic ticket machines on your visit. Just so you know when you book tickets on line and have a QR code on your confirmation email there is no need to collect physical...More

Reviewed 26 December 2017 via mobile

The last 2 times I have visited this cinema the coffee machine has not been working so the staff tell me and being a nominated driver I have found this poor service .a cinema of this size only having one coffee machine is not good...More

Thank mickeyflyn
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 28 December 2017

Thank you for your review. I totally understand your frustration about the issue we are currently dealing with our coffee machine, for which i do appoligise. Unfortunately we are under the control of the engineer who are telling us that they are awaiting a part....More

Reviewed 7 November 2017 via mobile

Excellent customer service and great deals, we went to see Thor and it was amazing. The whole experience was great.

Thank Nicu M
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 23 November 2017

Thank you for your review. I will pass on your wonderful comments to our team, it is great to hear that they are delivering great customer service. Look forward to you visiting again soon. Regards Kerrie

Reviewed 1 November 2017 via mobile

This is a great cinema well worth the money. There are plenty of places to eat nearby. The seating is great and comfortable. The staff are friendly and helpful. Prices are reasonable but worth looking to see if there is a deal. Would visit again.

Thank williamskdn
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 23 November 2017

Thank you for your review. Don't forget to take advantage of the Compare the Market offer which gets you a 2 for 1 tickets each week. We look forward to seeing you again. Regards Kerrie

Reviewed 24 October 2017 via mobile

We went to see Happy Death Day (new release) and paid £5.80...in total! How can you say no to a cinema trip that costs you £2.90 for an adult ticket? Absolute bargain. Very clean cinema, lots of screens and showings and comfy seats; this is...More

Thank Thelule
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 27 April 2018

Thank you for your review We are so glad you enjoyed your visit to our Cardiff Cinema, we will pass on your comments to them.

Reviewed 22 October 2017 via mobile

Good seats with plenty of leg room, good movie in 3D but blurry at first! A little pricey compared to others but in a good location.

Thank JamieL706
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 23 November 2017

Thank you for your review Jamie. I would like to apologise about the 3D appearing blurry. We take all feedback on board. Regards Kerrie

Reviewed 20 September 2017

This cinema is always clean and tidy, and I have rarely found large queues to buy tickets. They always have plenty of showing for new films, so it's not overcrowded. Cinemas are not cheap, but it's alright every now and then for a student -...More

Thank Pengwyn538
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 23 November 2017

Thank you for your kind review. We take all feedback on board and will look into the lighting issue that you have raised. Kind Regards Kerrie

Reviewed 12 June 2017

This is our local cinema, so I've made a few trips here, but I must admit I normally go to the Odeon in Cardiff as it's superior. This Cineworld has great seats, that's the main plus point: they have great leg room and don't give...More

Thank alia_kel_aderon
Kerrie H, General Manager at Cineworld, responded to this reviewResponded 14 June 2017

Thank you for your review, and your kind words about our seats and Baskin Robbins we agree it is yum. Our screens range in size from 300 seats to 43 seats so some are bigger than other, I hope you visit again and get to...More

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Questions & Answers
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PaulG7359
5 August 2018|
Answer
Response from Zac J | Reviewed this property |
Yes there is Air Con, but temperature inside depends on how they set it, sometimes too hot others too cold, if the tempearture is uncomfortable ask a member of staff to vary it , they are usually quie willing to do so.
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