Fun day out but very expensive considering what was on offer. Understandably, a lot of the animals were hiding / asleep. I think we saw five empty enclosures before any animals. The layout could do with some improvement, I wish some attractions had better viewing platforms. You can barely see the monkeys, cats, and crocodiles, which are surely the main attraction. The photo booth wasn’t working and we didn’t get our photos emailed to us as stated. At least the meerkats were friendly and active.

Took a 5yr old girl ,she enjoyed it , there wasn't much there ,n I wouldn't class it as a zoo, didn't see any crocodiles, I parrot , 2 tortoises, only 1 meer cat ,1 snake , n a few frogs ! Our 14tr old was bored silly ,so definitely not suitable to over 12,s ? The staff were really nice n friendly, but the place looks very tired n shabby ... we won't be going there again .needs

I booked a trip to plantasia for my two small children before I went in for major surgery the next day. I waited 10 minutes in the queue (only one person in front who was being served) during that time, my small child (1 years old) fell over something on the floor and was beside himself with a great big lump on his head. Now, as the queue freed up and it was our turn, Aliyson, the person on the till, didn’t use her customer service skills, or even human decency skills to ask if the injured child was okay, if I needed any help with anything, she proceeded to step aside from me, in my place in the queue, and call the one other person waiting behind me. I told her there and then, that’s rude, you could atleast acknowledge the injured baby on your property, instead you completely look over him and talk to the person behind us. She then says sorry to the person behind us and blames US for them not getting served next because we wanted our turn, when what we wanted was a bit of compassion for the crying child, and the mother in a fluster trying to find the over priced tickets I’d purchased. Alyson was rude throughout the entire process of checking us in, and when I called her out for it, she went ahead and blamed her boss. (A blonde woman with lots of extension glue hanging off her head, the only way I can describe her) again, the fact a very small child got injured not only IN her property, but right INFRONT of her, and she never once asked if he was okay, just stood there arguing about me holding the queue up. I would NEVER expect management to behave like that. I’d get fired on the spot if I made a mum of two small children, one which was injured, feel the way I was meant to feel. Once I had booked us in, and moved to the side, Alyson had the cheek to greet the one person behind us, by saying ‘I’m so sorry for the wait, I hope all that hadn’t held you up too much’ yet, when I was queuing for 10 minutes for the same one drain to be served there wasn’t even a hint of an apology for the wait we had. Put an absolute bad taste in my mouth the entire time! I’m so annoyed this place got my money! AND the last day I got to spend with my children before surgery! As we were leaving and in the gift shop, we were the only ones in there, not one single time did Alyson (who didn’t take her gaze off us) ask us how we were, did we enjoy etc etc, you know, all the things you say to make good customer service! As I struggled to open the door to get my pram out, she stood there, watching, not offering help from her empty gift shop, not once saying ‘thank you for coming’ etc etc Terrible customer service from start to finish!

We purchased a family annual pass for Plantasia but won't be doing it again. There have been some changes made in recent years like the removal of the walk through bird house which I used to enjoy. What I don't enjoy is the amount of plastic/fake plants that have been put around the place. The more I visited the more I found plastic plants dotted around. It's a giant greenhouse so there's no excuse for having plastic plants! And as for calling itself a Zoo like it's started doing.. a few different species of animals/reptiles don't not mean you can call yourself a zoo.

Plantasia was very disappointing. It is a small tropical garden with a few animals and birds and some displays. The venue has a very small entrance hall and was cramped. Staff were young and poorly organised. Parking a nightmare. Some displays had plastic animals in rather than real animals. Animals include lizards, birds, marmosets, 2 meerkats etc.. some enclosures are difficult to see through the scratched plastic windows. Tired looking enclosures and shabby. Crocodile ensure difficult to look in to. Wallace display was good. Wouldn't recommend a visit.

I was looking forward to this tropical zoo and even though some aspects were good, overall I felt the enclosures were small and not enough enrichment for the animals well-being. I felt some of the animals did not act naturally. One of the lizards spent a lot of time at the edge of its enclosure looking at the fence. A lot of the fish were swimming at the edge of the water enclosure up against the wall. I was expecting to see a lot more tropical birds and to be able to see them above us in the canopy. I understand with bird flu that the ability to walk with the birds was stopped but we visited this zoo after the bird lockdown had been lifted so that was disappointing. The only birds that were in the main rainforest were sparrows. Why are native wild birds trapped in this zoo? A lot of the real plants were looking tired and there were plastic plants around the zoo and in enclosures. Didn’t feel anything like a real rainforest. I wouldn’t go back again.

I bought an experience earlier in the year and it said at the time of booking that I could enquire about re-arranging the date if I couldn't come. Im due to come in June and with the rail strikes I've tried to contact Plantasia primarily by the email on their website. NO response.

Disappointed by their services and their manager! My little one has a golden ticket which they refused to accept because it’s an event day! Their T&Cs on the ticket said it’s not applicable on themed days. How will I know that ‘themed days’ are what they call ‘event days’? In addition, the ticket doesn’t state dates which means I can turn up next weekend and it’ll still be another a so called “event day!” They refused to acknowledge and the manager was rude and staff weren’t helpful! Staff could do with a communication training!! Speaking on lack of planning, they had a face painting activity for the kids, just before it closes down by 5mins (at 3pm) they told all the kids they can’t have their faces painted and they all got upset!! They could have simply closed the queue 15mins earlier knowing they can’t deal with the volume or simply got another extra pair of hands but of course not!! the manager was shifting the blame on to the parents for not reading the sign (and being mind readers to know how long it’ll take the person to paint faces), instead of simply acknowledging he should have closed the queue earlier and notified us or get additional staff to help. What a joke! NEVER AGAIN!!

We had a lovely time, small but lots there and very relaxing. Downside we have received a parking fine £100 plus a admit fee from car hire Company. we didn't see the signs as just got out the car and walk straight in, we have never seen this parking procedure at a retail park before and didn't to think check parking fees. Would be most helpful when making payment to prompt customers to register their vehicle.

I was hoping to love a little trip to Plantasia after reading the 5 star reviews but unfortunately that wasn't the case today. Most of the enclosures looked empty. We saw 2 meerkats, 2 monkeys, an iguana, a lizard, a parrot, a small crocodile and some cockroaches. All of the other enclosures we couldn't see the animals or bugs unfortunately. Perhaps they were hiding at the time we looked into the enclosure and we did try to wait to see but most were either sleeping somewhere hidden or perhaps the enclosures were empty. This left my 3 year old a little bored, looking for something that she couldn't see quickly. She wanted to move on to something else. I understand that sometimes it could be timing and perhaps it was just unfortunate for us but I'm not sure and I would risk paying £17 odd for 1 adult and 1 toddler to try again. The plants in some of the areas looked a little worse for wear too. There were some interactive things that we could get involved in like digging in a little sand box or moving a wooden mouse around a snake body that entertained my little one for a few minutes but sadly the majority of the time, both her and I were bored. I would say if you have younger children, perhaps it's not the place for you. But I did see some older children (about 7 or 8) looking pretty bored too.