Just be VERY WARY booking with this outfit. I booked back in June for a group of 10 year olds to go out kayaking on 15th August at 3pm as a birthday treat. This was made very clear in more than one correspondance. I constantly had to ask a question twice to get a response. I got a confirmation of the booking and thought all was good. I even asked on different occasions leading up to the date, was everything ok and was reassured it was. An hour and a half before we left the house and picked up all the boys who were going I was told that the guys doing the tour were running a bit late and it would now be half 3 before we would be going out. Fair enough, these things happen. We carried on and were there for 3pm because we knew the traffic would be heavy. Landed at the harbour in Ballintoy and introduced ourselves to be told your not booked with us must be some other company! This happens regularly we were told. Showing the confirmed booking that we had on our phone we were then given wetsuits for the boys and told that we had to wait for another group to arrive and the guides would be back in for about half 3. So that's ok, the boys kicked about and did there thing. Came back just before half 3 and waited for the tour that was out to come in. When that tour arrived back the guide told us our group of boys couldn't go out without adult supervision, now when this was booked we were told that there would be 2/3 fully qualified instructors out in the water with them at all times, the guide also said it was meant to be 5 adults and not children, nonsense, so my wife offered to go with them. Now at this point they had to figure out if they had enough kayaks, which they didn't, only 4 available and they also had a group standing who hadn't enough wetsuits! The guides told us they were waiting on Anne who takes the bookings to come to the harbour to sort all this out. We had a restaurant booking with a larger family party for 6pm so had to be left for 5.15 at the latest. This was now nearly 4pm. The birthday package is out an hour and a half. At this stage we had a decision to make and as we were originally supposed to be out at 3pm we knew at this stage we weren't going to be back in time, as they still hadn't enough suits for some of the other party. Shortly after 4 with confusion still reigning, we told our group of boys to hand back their wetsuits, which were quickly snatched up and put on others who were waiting! Not much Covid 19 precautions taken there. The party that were waiting with us got out at about 4.20pm. We decided to wait round a while and see if Anne appeared, but she didn't. We left the harbour round 4.35pm. Remembering that this was a 10 year old boys birthday treat with his friends, he was in tears and the other boys so disappointed. We tried on different occasions to make contact with the organisers but had to wait until today, Sunday, to get a half hearted apology and as a good will gesture 50% off a future booking! Not a hope. Once bitten and all that. We have never had such an unfortunate situation before and I hope never to have one like it again. As I said at the start of this long winded review, BE VERY WARY of this outfit.