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Visited at the weekend and had a genuinely wonderful seaweed bath. Felt the Covid awareness could be a little higher - care taken in the main areas but was surprised by the long explanation of bath etiquette within a very confined space of the bathroom given the high Covid figures in area at time I was there. (Oct 2020) Sharing this just to encourage clients and staff to be extra aware right now - open windows more, explain stuff in less confined areas. It’s a great, genuine place.…
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Date of experience: October 2020
Helpful
Second time to this incredible place - skin feels amazing! So relaxing, thoroughly recommend a visit 😊
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Date of experience: August 2020
Helpful
Not liking spas, and not being sure what to expect, I was pleasantly surprised to find this is a really down to earth, friendly, relaxed environment. The staff are excellent, and the treatment actually works and feels brilliant. Come down after a walk in the mountains and nothing with set you right quite like this does. The pictures look unappealing - but the feeling of the seaweed soak is incredible, and so relaxing. An excellent set-up. We loved that you could pick your own music, too.…
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Date of experience: August 2020
Helpful
Me and my boyfriend tried this amazing place out once a year ago and have been going back since. Me and my boyfriend tried this amazing place out once a year ago and have been going back since. I totally love this place. I feel totally rejuvenated, relaxed and bliss! The quality of customer service is of such a high standard right from booking to on arrival. The staff take care of you and make you feel comfortable! Which I find is a huge selling point to me! If you haven’t been here you neeed to go !! You will not be disappointed! It is wonderful through and through!✨…
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Date of experience: June 2019
Helpful
We visited as a couple on a Sunday in March. I had rang the week before and was quoted a price for seaweed bath and head and shoulder massage. I will say at this point that the massage treatment was amazing. During the telephone conversation I was asked if I would like 2 separate baths or a bath for 2, and we opted for the latter. The seaweed bath itself was lovely, but the steam room before it only had one tiny seat, meaning one of us had to stand, which wasn't very relaxing. The bath certainly wasn't big enough for 2 people, and it's not as if either of us are large, I'm 5ft 3inches. Had I known better I would have booked 2 separate baths, and really when making an enquiry having never been before I would have thought it might have been explained that 2 sharing would be a squish, and i got the impression as there was only room for 1 sitting in vtge steam room that the whole experience should have been one person only. That said, our skin felt lovely afterwards and it was a unique experience. When we were on our way home I asked my husband what had been charged, and it turned out to be a fiver more than what I was quoted, don't know why, and we weren't going to quibble and go back. …
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Date of experience: March 2020
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Response from Dermot D, Owner at Soak Seaweed Baths
Responded 15 Apr 2020
Hi Jo J I am sorry to hear that you were disappointed in the service you received from us at Soak. We have been in operation for 14 years now and we have offered the Shared bath option to people in exactly the same format as you appear to have had with very few issues. I myself am 6 ft 2" and about 15 stone and I can shared the bath comfortably with my wife. The bath is very deep, it has no overflow and is much wider and longer than the double ended bath we have at home. All the baths we have here are the same and are all suitable for sharing. The steam room has as you say has just one seat which appears to be suffice for the majority of people. It is possible that during your conversation at booking there was some confusion over the cost of your booking given that a number of options appear to have been discussed, The price of our treatments are clear on our website and if there has been any mistake made on our part I will happily refund any additional charge. Normally in a situation like this we would prefer that a customer actually make contact with us to give us a chance to address any issues before leaving a review. We are human and are not infallible but we are honest and decent people so hopefully you will return and enjoy our services again.
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