Here goes, took relatives for their Ruby wedding to Edinburgh in Dec 21, tour was cancelled with no notice, said they emailed, they didn't. We were left in freezing cold trying to find somewhere to eat, completely ruined the weekend.
Went to see them at their office, sincerest of apologies and re fund given. Gave me voucher to be used in Glasgow at later date. Despite numerous attempts could not get date to use voucher, eventually they booked us on tour on 30th July. We took the same relatives as before, you know what's coming next, they cancelled by email that morning, no text message, no phone call and we were left looking foolish again.
This Company hide behind a flashy website and auto generated e mails but cannot back up what they advertise. If you have an appetite for mental torture and incompetence then give them a try. Great idea, very badly executed. Wouldn't recommend it for all the afternoon tea in China