Located right next to and accessed from a shopping centre. This somewhat distracts from the overall visitor experience and makes it impossible to get an overall view of the ship from the outside. As it is now a visitor attraction I cannot understand why some areas are not accessible including the staircase and why you have to look through glass to see inside some of the rooms and staff quarters. Really not worth the money. Obviously the ship is now very dated but amazing to think the royal family enjoyed such privilege including private holidays all at the tax payers expense. Now the taxpayer is expected to pay again to visit the ship in its retirement. It really does beggar belief! On the plus side the cafe was nice although again completely overpriced.

Such a disappointment! We were so looking forward to this visit. The approach to the Yacht is through a modern shopping complex which is strange. The yacht itself sits quayside by skips of rubbish which is not a very attractive environment for such an iconic boat! The commentary can be accessed on your smartphone or via a hand held console given to you. The tour leads you onto each deck and most areas are viewed through glass, which is disappointing. It was underwhelming and we were disappointed, we were going to try the onboard cafe but £9 for a sandwich was too much money! The toilets available whilst queuing to board were scruffy and not a good look! At £18.50 per adult we felt it wasn’t worth the money. I do think something should be done around the quayside where the yacht is moored as it wasn’t very nice at all!

Not worth the visit. Being in the US Navy seeing the ship was boring. I was looking forward to seeing how the other half lived and was just not impressed. Had lunch in the tea room. My chicken sandwich was nice but we ordered water, wine, whiskey and tea and nothing arrived. Food was delivered quick but we just kept seeing the waiter pass by with no inquiry to how we we were doing or if we needed anything. I finally asked for the check and shocker then the drink arrived. I told him to remove the drinks from the check and paid and left. Disappointing.

We were a bit disappointed by this visit. Either it has been toned down, or it is pretty basic. There is no glamour. The ship is used also for events and dinners. The visit allows views of the main deck plus the salon and dining. Later, some other facilities of the ship are displayed. Pretty touristic and neutral.

Not a good place to go if you have breathing problems and on oxygen. Was not clearly sign posted as to were you go. Staff not that helpful was looking forward to seeing Britannia but the experience left me disappointed. As you have to go up and down stairs, there was only two toilets and there was a queue Was not worth the money

The ship itself and the history and staff were brilliant....but the parking and approach to the ship are frankly awful. We followed signs in our vehicle and arrived at a dead end where there were no clear signs what to do or where to go. Couldn't see the ship and just a multi story car park in front of us with such a restricted height our vehicle couldn't get in. So what to do? While we waited thinking two other vehicles arrived with the same problem. Stuck with nothing to do but turn round, not even sure if we were in the right place. No open parking, no signs pointing to other parking. Eventually decided to try the car park, with 1/2 inch to spare, got in and parked in the dingiest dark place you could imagine. Then no signs saying "Britannia this way", just concrete walls. Then found the lifts - which didn't appear to be working. Finally found steps up to the right level - guess work, because there were no signs saying which level you were at. Finally arrived at the right place and the ship was great, but where they've put it and the experience to find it was awful, my partner quite upset. Not the kind of thing that should happen at one of the leading tourist/historical attractions. Needs improving.