Jenners

Jenners, Edinburgh: Hours, Address, Jenners Reviews: 3.5/5

Department Stores
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The area
Address
Neighbourhood: Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.

3.5
365 reviews
Excellent
99
Very good
113
Average
73
Poor
38
Terrible
42

PrestonGuild
United Kingdom54,401 contributions
Jul 2020
On our first visit to Edinburgh. This was the premier department store.

In our visit last year, Jenners was facing an uncertain future and it looked like something that has past its sell by date.

Other stores are better and Jenners with its new owners are running on fumes.
Written 20 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

micky J
London, UK16 contributions
Sep 2020 • Family
In these days if Covid, distancing and hand sanitiser you would have thought that a business as reliant on footfall and tourists as Jenners, would be falling over themselves to be as helpful and conciliatory as possible. But no, I’ve just had my daughter shouted at (she in in her 20’s) and belittled by a make up and fragrance minion, for having the temerity to open a display drawer with a view to buy something. If you want to go out of business (I’m staggered that you are still there to be honest), then carry on in this way. I’ve been visiting you for over 35 years so don’t give me the old we-are-living-in-difficult-times bs, we all are, but we don’t all alienate our customer base. Shocked, disappointed and disgusted.
Written 1 September 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rachel M
1 contribution
Apr 2020 • Solo
Ordered duvet set. Said 20% 0ff but was charged fullamount. Emailed house of Fraser 5 times but no response. Avoid. Crap service.
Written 14 April 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Taxidevil
Glasgow, UK2,983 contributions
Dec 2019
If you are in Edinburgh around Christmastime then I would recommend that the pop into Jenners to see the famous Christmas tree which may be the largest indoor Christmas tree I have ever seen. I thought it may have even been a fake tree but I was assured that it was real. Apart from that Jenners would not be my first choice for shopping.
Written 21 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tracy M
Wakefield, UK384 contributions
Feb 2020 • Family
As Jenners is now closing down from House of Fraser the lift for wheelchair entrance has not been repaired. We visited in February 2019 and the lift wasn’t working, so to come back 12 months later and it’s still not working was more than disappointing.

You now enter on the side street off Princes Street with a very steep ramp. Going up is frightening enough, but exiting is utterly terrifying. There are around 6 steps for the ramp to lie on and as you have yo land on the pavement there isn’t the length required to make the ramp less steep.

Then having got inside we headed to the restaurant for a cake and drink. Here came the second disappointment. Not only do they only offer soya milk as an dairy free alternative, they don’t have any dairy free cakes either.

If you have allergies or you have walking difficulties Jenners is not the place for you.
Written 7 March 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Eliza Thomas
Nottingham, UK11 contributions
Feb 2020 • Couples
Got advised to visit here as it was the most famous department store in Edinburgh. Wasn’t our sort of shop. We are young adults which may be part of this but the store could do with some renovating. The exterior is beautiful and I can see the appeal. However once entering the store there was an extremely strange atmosphere. We visited on a Sunday afternoon and there was no music on entering and the staff did not approach and ask if we needed any help once, got the impression we were being judged a little bit not sure if this was because we are in our early 20s and the usual age range is older. However, as said for older generations this may be great, just compared to other department stores in this day and age it could be improved. Music isn’t essential however most stores have this now and it does create a more pleasant atmosphere.
Written 17 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lesley H
Sydney, New South Wales, Australia22 contributions
Jan 2020 • Couples
What a wonderful department store this . It’s like stepping back in time - it’s so characterful. The restaurant is wonderful ... we had a delicious lunch there & wished we had discovered it earlier in our stay so we could have enjoyed more meals there.
Written 28 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anita D
Warrington, UK70 contributions
Jan 2020 • Couples
Went here looking for breakfast & met Robyn as we entered. Not only did he point us in the direction of the restaurant, he gave us the fascinating history of the store & then took us to the said restaurant. The pride he showed at being a part of the team at Jenners was so lovely. An absolute credit to the store. Lovely lovely gentleman.
Written 27 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

IAN D
Wigan, UK18,969 contributions
Jan 2020 • Solo
Edinburgh most famous store. Looks a little tired in parts now but still a very impressive department store. The balconies remind me of both Liberty's in London and Frasers in Glasgow.
Written 26 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Boomeranger
Newcastle upon Tyne, UK518 contributions
Jan 2020
This was the Harrods of Scotland many years ago . Unfortunately House of Fraser took over and made their mark!!!! Jenners has lost its WOW factor to what it was an independant family run department store. Rumours are it is being sold and turned into a hotel, Pop in before itrs to late as it still holds that "Look" of a traditional depatment store .
Written 21 January 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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