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Princes Street and Gardens
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Address: 48 Princes Street, Edinburgh EH2 2YJ, Scotland
Phone Number: +44 844 800 3725
10:00 - 20:00
Closed now
See all hours
Sun 11:00 - 18:30
Mon - Wed 10:00 - 19:00
Thu 10:00 - 20:00
Fri 09:30 - 19:00
Sat 09:00 - 19:00

TripAdvisor Reviewer Highlights

Read all 192 reviews
Visitor rating
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    Very good
  • 30
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Sorry we are not Scottish

Visited jenners restaurant for a late breakfast. We didn't want much; tea and perhaps a toasted teacake or something. We saw some "Selkirk" cakes on offer so asked what they... read more

3 of 5 bubblesReviewed yesterday
gareth E
Newport, United Kingdom
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192 Reviews from our TripAdvisor Community

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Showing 161: English reviews
Newport, United Kingdom
Level Contributor
34 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

Visited jenners restaurant for a late breakfast. We didn't want much; tea and perhaps a toasted teacake or something. We saw some "Selkirk" cakes on offer so asked what they were. Woman behind counter said they were over on the table for us to have a look at. My wife went to get 2 but brought back the wrong thing... More 

Thank gareth E
Preston, United Kingdom
Level Contributor
774 reviews
295 attraction reviews
common_n_attraction_reviews_1bd8 324 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

At the moment Jenners (House of Fraser) has some really good bargains on - we got a good bag full of Xmas presents. It is a blooming nightmare to navigate round. I'm glad they've maintained the integrity of the building, but it's like a video game where you have to use certain lifts in a certain order to gain entry... More 

Thank NinaTom
Warrington, United Kingdom
Level Contributor
4 reviews
4 attraction reviews
2 of 5 bubbles Reviewed 4 days ago NEW

The restaurant was poor, food was cold, didn't bother to get a drink as the queue was massive and the food would have been even colder than it was, then me and my dad was rudely accused of jumping the queue! The store itself is also awkward to get around and the toilets were too far to walk from the... More 

Thank Stephen D
Level Contributor
4 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 days ago NEW

Lovely shopping experience. Very helpful,and friendly staff. Coffee shop is very relaxing and clean.

Thank Monica S
Whitley Bay, United Kingdom
Level Contributor
31 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 1 week ago

shop is ok and enjoyed a couple of drinks in the restaurant - difficult to change floors using lifts as the lifts do not cover all floors ie you need to change lifts depending what floor you want to go to

Thank JeffJohanson
Galway, Ireland
Level Contributor
61 reviews
41 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Fantastic retail emporium. Set over many levels with stairwells and corridors and lifts, like moving stairwells in a Harry Potter, you're never quite sure where you will arrive! Huge selection of ladies and mens fashions, shoes, handbags, cosmetics, furniture and bedding, an art gallery, crafts and fabulous restaurant and coffee dock. Truly something for everyone.

Thank clare w
Level Contributor
14 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Lots of levels, difficult to navigate, needs toilets of various levels, not solely on the fourth or fifth floor. Enjoyed the experience of navigating and going from room to room.

Thank Mr R Burns
Edinburgh, United Kingdom
Level Contributor
47 reviews
34 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 weeks ago

Situated on Prince's Street, and just a stone's throw from Waverley Station, Jenner's is a fantastic department store with something for everyone. There are many different floors with plenty to see and do. Including a huge make up department. The Christmas tree and lights are a must see if you are there during the festive season.

Thank Katie S
Paisley, Scotland
Level Contributor
371 reviews
122 attraction reviews
common_n_attraction_reviews_1bd8 157 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago

Every time we visit Edinburgh we go in to Jenner's - there are so few stores of this type and quality about. I am surprised to read the review from a wheelchair customer. We found the staff to be absolutely excellent and I am certain if the reviewer had bothered to ask any of the staff for guidance to lifts... More 

Thank granPaisley
Level Contributor
390 reviews
89 attraction reviews
common_n_attraction_reviews_1bd8 212 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago via mobile

Unusual, old-fashioned and charming is how I would describe Jenners. It has a maze-like quality so it's quite easy to get lost in the multitude of rooms and floors. Definitely worth a browse for a quaint shopping experience. The cafe is very good too, but extremely busy. I had a breakfast of cheese and tomato omelette with a decent cup... More 

Thank CiaraSlevin

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Typical questions asked:
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  • Is there a restaurant or café onsite?

Staying in Princes Street and Gardens

Neighbourhood Profile
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.
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