We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Jenners

Neighbourhood:
Princes Street and Gardens
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Neighbourhoods
Neighbourhoods
Get directions
Address: 48 Princes Street, Edinburgh EH2 2YJ, Scotland
Phone Number:
+44 844 800 3725
Website
Today
10:00 - 19:00
Open now
See all hours
Hours:
Sun 11:00 - 18:30
Mon - Wed 10:00 - 19:00
Thu 10:00 - 20:00
Fri 09:30 - 19:00
Sat 09:00 - 19:00

TripAdvisor Reviewer Highlights

Read all 205 reviews
Visitor rating
  • 47
    Excellent
  • 45
    Very good
  • 31
    Average
  • 22
    Poor
  • 27
    Terrible
A touch of history in a

Jenners is to Edinburgh what Selfridges is to London - more than a Department store, a bit of social history. The store itself is easy to spot - its the largest and possibly... read more

4 of 5 bubblesReviewed 3 weeks ago
Samanthkc
,
London, United Kingdom
Add Photo Write a Review

205 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 172: English reviews
Middlesbrough, United Kingdom
Level Contributor
401 reviews
260 attraction reviews
common_n_attraction_reviews_1bd8 83 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW

We visited just before Christmas Really impressive inside, especially the Christmas tree Haven't got a clue how they got it in, definitely worth a look. Great Scottish gift section on the top floor.

Helpful?
Thank Peter K
Level Contributor
14 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

Jenners is a part of the House of Fraser group. I found all the staff that I came in contact with were polite and informative, they were also willing to go the extra mile. The choice of goods available was exceptional with pricing for everyones pocket. Some amazing offers in their January sale with 70% off the new suitcase I... More 

Helpful?
Thank Sue G
Level Contributor
47 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

Jenners (House of Fraser) is huge! The store is spread across several floors, with rooms seemingly never ending. The choice of Ted Baker items is great and the January sales made resisting buying everything very hard!

Helpful?
Thank HevIves
Malvern Scottie
Level Contributor
13 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 1 week ago

A great choice of salads, sandwiches, hot and cold food, wines, water, soft drinks and tea and coffee. And the waiter removed all the red onion from one of the salads for me. Massive plus for me, not just the usual prepacked GF chocolate brownie for a cake choice, but an amazing carrot cake AND a Victoria sandwich. (There may... More 

Helpful?
Thank ShirleyShi
Sunderland, England, United Kingdom
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Great service, with a special mention to Roman who was beyond helpful in locating a scarf we paid for but left in the store which he then arranged to be sent on to our hotel for us. Fantastic guy, who we are very grateful to!

Helpful?
Thank Daniel M
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 weeks ago via mobile

Food is good a bit pricey for a couple of sarnies coffees and chips but still very nice Staff were very busy and they were very nice

Helpful?
Thank stevie b
London, United Kingdom
Level Contributor
134 reviews
52 attraction reviews
common_n_attraction_reviews_1bd8 74 helpful votes
4 of 5 bubbles Reviewed 3 weeks ago

Jenners is to Edinburgh what Selfridges is to London - more than a Department store, a bit of social history. The store itself is easy to spot - its the largest and possibly oldest building on Prince's Street - imposing architecture. Inside it is very much a modern department store stuck in a historical building - its shape and layout... More 

Helpful?
Thank Samanthkc
1 review
1 of 5 bubbles Reviewed 4 weeks ago via mobile

I went into Jenners with my young 2 yr old child in a pram to see Santa, who was located in the basement. The only way to get down there is by lift which although there are quite a few seemed to be crammed with people who could take the stairs. I was given dirty looks by a few who... More 

Helpful?
Thank mwils77
Colchester, United Kingdom
Level Contributor
74 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 12 December 2016

For a flagship store in the heart of the capital this was a disappointing effort from their eatery. Relatively expensive the choice was unappealing and the service slow

Helpful?
Thank swfjambo
Barcelona
Level Contributor
19 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
1 of 5 bubbles Reviewed 12 December 2016 via mobile

Well thought Jenners would be good place to have a bite to eat. How wrong we were. Working out the complex labyrinth of stairs and lifts to get here would be a challenge for even a well trained lab rat. Now here waited in line for 15 min to order a panini, a jacket potato and two cold drinks then... More 

Helpful?
Thank Herrons102

Travellers who viewed Jenners also viewed

 
Edinburgh, Scotland
Edinburgh, Scotland
 

Been to Jenners? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Questions? Get answers from Jenners staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Princes Street and Gardens

Neighbourhood Profile
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.
Explore this neighbourhood