Johnnie’s new digs are really slick. You can’t visit Scotland and not hibe a nod to Johnnie, especially if you enjoy Scotch. Visit the rooftop bar on the 6th floor if you get a chance and the tasting tour is very good as well.

Aimed at tourists, not whisky drinkers. Slick tour with no substance. 1.5 hour tour with 2 of 3 drinks provided in the last 10 minutes, which doesn’t leave enough time to drink longer drinks, even with the lovely Patrick providing a 4 minute countdown!! Very disappointing, would not recommend.

High on glamour. Low on substance. After the whisky tasting, we went to the bar. Weak drinks, poor service. Very disappointing. It’s just a ‘Tourist Trap’! The one good thing is the outside area, very pleasant with lovely views.

This review is for the restaurant only, we didn't do a tour. I can see the tour aspect is very highly rated. Overall the food is very good, but the service we received really let us down. We ate last night for a birthday meal. The evening got off to a good start but we felt mostly abandoned and a lot of our evening was spent waiting around and trying to get the attention of one of the waiting staff. The restaurant wasn't even that busy, there were about 3 or 4 empty tables. Between our starter and main, we weren't asked if we wanted more drinks, so we didn't receive our chosen bottle of wine until we had started eating our main. After our main was cleared we were waiting for 25 minutes until we managed to get the attention of someone to see the dessert menu. I'd like to highlight that we were the ones who had to flag someone down, if we hadn't I have no idea how long we would have waited. Once we flagged that we had been waiting for a while the service dramatically improved, but again once the dessert had cleared there was a very long wait to get the bill. Overall a disappointing first visit. I will reiterate that the food was excellent, but the lack of attention was enough to leave a bad taste. We paid a lot of money for meal and I just don't understand why such an iconic establishment has such lacking service. The staff were all polite to us, but guests shouldn't be the ones trying to flag staff down with such long waits. Another point to mention is that the table was so small, we struggled to fit our drinks and plates on it and it just made the dining experience a little uncomfortable. I notice that this was flagged in another review in January 2022 and the response said this would be reviewed but it doesn't look like it has. For food, our table had the flat iron steak and rabbit. This was all excellent and very tasty. We had all the dessert options and have no complaints there at all. I had the pulled pork doughnut as a small bite and it really is small, very tasty but just enough for one person. Overall we were happy with the food, but the lack of attention and poor levels of service was disappointing.

Visiting Edinburgh and being a whisky enthusiast, we just had to take in the Johnnie Walker Experience. Time was against us so had to settle for a visit to the Skyline bar rather than taking the tour. Approaching one of the staff at ground level, we asked if we could simply have a drink and he pondered the question before saying, he would fit us in (not sure if this was a ploy but if it was, he certainly didn't make it seem like one - left us feeling we were being given 'special treatment'. He directed us to the lifts and told us to mention that we had been given the ok by the shop and up we went. Met at the door, said the magic words and were taken to a table. Spent almost an hour having a wander round the drinks menu. At one point, in animated discussion with my daughter in law, I knocked my drink over losing a fair amount of it. Staff were quick to help clean up the liquid but I must admit, I was more than disappointed not to receive a replacement. Knowing the industry fairly well, the cost of the 'loss' was miniscule to Johnnie Walker but the PR and customer respect is massive. A real disappointment. The views from the viewing gallery were superb and I guess the next time I am up in Edinburgh with some time to spare, I would hope to visit and go on the tour.

Check in staff were extremely helpful and pleasant and the venue is well presented. The storytelling part at the start was very good but rushed. My husband has a hearing problem so struggled to keep up with the pace of the presentation. The first tasting session was good and at least if you hadn’t finished your drink you could take it on to the next part of the demonstration. It is a strict time of 90 minutes and we felt the staff were constantly rushing us from one thing to the next unlike the 2-3 hours mentioned on the website. The second tasting session we had around 15/20 minutes to drink two whisky cocktails and weren’t allowed to move to another area in order to relax and finish our drinks which totally spoiled the whole experience. Having been to other drink experiences like the Guinness factory and Heineken Experience in Amsterdam customers are allowed to relax for as long as they wish and enjoy their drinks. I also think the experience would have been so much better if customers had been able to ask questions but they obviously didn’t ask for questions as they would have ran out of time. If you are not wanting to drink whisky the alternative non alcoholic drinks were the soda water with a flavoured syrup so in essence the same as what was in the whisky hi-balls but without the whisky was quite unpleasant, no options for sodas, fresh juices etc. It must have been very difficult for foreign visitors with limited English language to follow at the pace they were going at. Definitely not good value for those not drinking the whisky.

Last minute walk-in . Upon arriving the lobby area was a bit more modern than expected. However we were greeted right away and asked what our intentions were . Reservations? No problem- they radioed upstairs and we caught a lift to the top floor . Beautiful setting with the best view in the city . Bar was amazing but the best find was Conner behind the bar . This young man not only knowledgeable but truly passionate about his craft and made us feel so welcomed. Was our pleasure to meet him.

Booked a 90 minute review. The show is just too fast / slick with way too many lights, and too much corporate soundbites. Totally aimed at tourists. If English was not your first language , I feel you would struggle as the pace is very fast, and talking is to a circular audience at times and gets a bit hard to hear most of the time. It’s overpriced for what you get, trying to dazzle you with lights to cover light substance. If you want to know more about whisky- do a distillery tour. On the positive side we did eat in the bar on the roof afterwards ; fabulous views and you can walk around the building. Overpriced food and drinks again… but we felt you get less ripped off because the location here is worth it. So maybe drink/eat on the rooftop and ignore the exuberant show. It is after all, only a drink !

We were given 5 whiskies to taste with the final one being Johnny Walker Black Label but the four previous whiskies (which were not great) were cleverly picked to make the final whisky taste wonderful. All carefully scripted for the tourists but for Scottish whisky drinkers it felt like a bit of a con to make you buy from the overly expensive gift shop. I’m sure the tourists lap it up but definitely not for locals.

My son and I toured Johnny Walker facility. The staff was friendly. They give you a history of Johnny Walker and his family. One of the exhibits is live person which is very well choreographed. You are allowed to do tasting after taking quiz of what they think you would like. At conclusion, you visit gift shop and can buy whiskey, etc.